Ratings based on 41 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Enjoyed our stay
Posted 11 Aug 2024 on HotelsGreat place to stay. All needed accomodations. Instructions to get in were great.
by A verified traveler
Posted 23 Jul 2024
Beautiful and very comfortable!
Comment from Hotel Management
23 Jul 2024 by The Mason, Hotel Management
Thank you so much for staying with us!
by A verified traveler
Posted 14 Jul 2024
This place is a gem! I was so enthralled at the history of the old building and the things the owners have done to incorporate the historical features into the hotel motif! So tastefully decorated and nicely appointed with attention to detail! I thoroughly enjoyed my stay!
Comment from Hotel Management
15 Jul 2024 by The Mason, Hotel Management
That means so much to us! We truly put our heart and soul into this project and it thrills us to see so many enjoy and appreciate it! Thanks so much for choosing to stay with us!
by A verified traveler
Posted 4 Jul 2024
Comfortable stay
Comment from Hotel Management
15 Jul 2024 by The Mason, Hotel Management
Thank you for staying with us!
by A verified traveler
Posted 16 Jun 2024 on Hotels
Comment from Hotel Management
16 Jun 2024 by The Mason, Hotel Management
Thank you so much for staying with us!
by A verified traveler
Posted 11 Jun 2024
Wasn’t sure what to do when I got there. Need better communication.
Comment from Hotel Management
16 Jun 2024 by The Mason, Hotel Management
Thank you so much for staying with us! We have discovered there is a disconnect with our emails not getting sent to our Expedia customers. We apologize for the inconvenience and we are working on this issue. We are available 24/7 by phone and happy to help anyone with questions.
by A verified traveler
Posted 3 Jun 2024
Beautiful historical property! We enjoyed our stay!
Comment from Hotel Management
15 Jul 2024 by The Mason, Hotel Management
We are so glad you enjoyed your stay!
by A verified traveler
Posted 28 May 2024
I didn't know there are 2 sitesof the hotel nor was I provided codes for the doors. We stayed in the St Charles Street location which has been beautifully renovated and decorated. However, there was no information about the stairs leading to the room. I am disBled
Comment from Hotel Management
15 Jul 2024 by The Mason, Hotel Management
We apologize for your inconvenience and wish we had known so we could have tried to make things more comfortable for you during your stay. We are currently working on updating our info now about our new property and trying to figure out why our emails are not getting sent to customers that book on Expedia. We hope to get it in working order soon. Thanks so much for staying with us!
by A verified traveler
Posted 22 May 2024
This hotel is beautiful and comfortable. It surpassed our expectations!
Comment from Hotel Management
15 Jul 2024 by The Mason, Hotel Management
Thank you so much for staying with us!
by A verified traveler
Posted 17 Mar 2024
The keypad on the door was broke, I had to wait for someone to hand me a key to use instead of just fixing the keypad battery. There is no temperature thermostat in the room, nor one accessible, so it was freezing on night, and a sauna on night two. There is no mini refrigerator in the room, so be prepared to buy a small cooler and a bag of ice. There was an ice maker in the hotel, but it was empty and turned off on day one of my stay, until I mentioned it to the lady bringing me a room key because my door was broke. You are right next to the street downtown so it is noisy with traffic, but they do provide ear plugs and noise maker machine. I had no local TV to watch it’s a firestick, but every time I tried to watch a movie, the internet kept going on and off, every few minutes all night. The room is clean and cute, but hopefully they owner looks into my comments, suggestions.
