Ratings based on 301 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jul 2024 on Hotels
by A verified traveler
Posted 11 Jul 2024
I liked the fact they had an elevator. The rooms were clean. The staff was very polite and friendly.
by A verified traveler
Posted 2 Jun 2024
1st room assigned had no air conditioning. 2nd room had no dishes, dishwasher was filthy inside, carpet was disgusting (ruined my slippers). Laundry room was filthy, some machines did not work. Stairway carpets were filthy. Some exit doors were being propped open because our key cards didn't work to open them.
Comment from Hotel Management
10 Jun 2024 by Ashley R, Hotel Management
On behalf of the team at Suburban Studio, we are very sorry to hear that your recent stay did not meet your expectations. We will utilize your feedback for training purposes and hope you will choose us again in the future to see our improvements.Thank you,Ashley R
by A verified traveler
Posted 17 May 2024
Has roaches. This place is trash. They checked me out three nights before check out date, no warning, no call they just went to thru my stuff and cleared the room out. Missing items.
Comment from Hotel Management
10 Jun 2024 by Ashley R, Hotel Management
On behalf of the team at Suburban Studio, we are very sorry to hear that your recent stay did not meet your expectations. We will utilize your feedback for training purposes and hope you will choose us again in the future to see our improvements.
by A verified traveler
Posted 22 Dec 2023
Comment from Hotel Management
10 Jun 2024 by Ashley R, Hotel Management
On behalf of the team at Suburban Studio, we are very sorry to hear that your recent stay did not meet your expectations. We will utilize your feedback for training purposes and hope you will choose us again in the future to see our improvements.
by A verified traveler
Posted 20 Oct 2023
the bed, tub and kitchen were very clean, but the carpet was all-over sticky, and I assume this is because people with pets have allowed the pets to use the carpet. Most of the other "guests" in the building gave the appearance it was being used as a homeless shelter or half-way house, and every time I came in, I kicked a rock away that was being used to prop open the door so anyone could come in. Never again.
Comment from Hotel Management
10 Jun 2024 by Ashley R, Hotel Management
On behalf of the team at Suburban Studio, we are very sorry to hear that your recent stay did not meet your expectations. We will utilize your feedback for training purposes and hope you will choose us again in the future to see our improvements.
by A verified traveler
Posted 8 Jul 2023
Comment from Hotel Management
10 Jun 2024 by Ashley R, Hotel Management
On behalf of the team at Suburban Studio, we are very sorry to hear that your recent stay did not meet your expectations. We will utilize your feedback for training purposes and hope you will choose us again in the future to see our improvements.
by A verified traveler
Posted 6 Jul 2023
Many physical and service issues led to a disappointing stay. When brought up to management, nothing was done. How does a business operating in such a shoddy manner stay open?
by A verified traveler
Posted 15 Jun 2023
This property scammed us. They turned us away at 11pm saying they did not have a room for us, and when we called to get a refund they refused.
by A verified traveler
Posted 3 Jun 2023 on Hotels
One of the dirtiest hotels I’ve stayed in. Took me 15 minutes to check in.
Comment from Hotel Management
10 Jun 2024 by Ashley R, Hotel Management
On behalf of the team at Suburban Studio, we are very sorry to hear that your recent stay did not meet your expectations. We will utilize your feedback for training purposes and hope you will choose us again in the future to see our improvements.
