Ratings based on 727 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Belton
Posted 27 Nov 2024
Excellent value. Good breakfast, clean room and comfortable beds
Comment from Hotel Management
27 Nov 2024 by Sara, Hotel Management
Hello Mark,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the excellent value, our breakfast, and the comfort of your room and beds. Your satisfaction is our top priority, and we truly appreciate your kind words. We look forward to welcoming you back on your next visit!Warm Regards,Sara DrammehGuest Relations Associate
by A verified traveler
Posted 24 Nov 2024
Great bang for the bucks.
Comment from Hotel Management
25 Nov 2024 by Sara, Hotel Management
Hello Jeanna,Thank you for your kind words! We're thrilled to hear you felt you got great value for your money. We look forward to welcoming you back for another stay soon!Warm Regards,Sara DrammehGuest Relations Associate
by A verified traveler
Posted 11 Nov 2024
The walls in the batheroom and arounf the sink were dirty.
Comment from Hotel Management
21 Nov 2024 by Sleep Inn Louisville Airport & Expo, Hotel Management
Dear Dawn,Thank you for taking the time to share your feedback with us. We’re sorry to hear that the cleanliness did not meet your expectations. Please accept our sincere apologies for this oversight.Cleanliness is a top priority for us. We have shared your comments with our team to ensure that such issues are addressed and improvements are made.We truly value your feedback, as it helps us maintain the quality our guests expect. We hope to have another opportunity to welcome you back and provide you with a better experience in the future.Warm Regards,Support TeamSleep Inn Louisville Airport & Expo
by A verified traveler
Posted 11 Nov 2024
Did not get our room cleaned or get clean towels without going to the front desk to get them
Comment from Hotel Management
21 Nov 2024 by Sleep Inn Louisville Airport & Expo, Hotel Management
Dear Gary,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced. This certainly falls short of the high standards we aim to maintain, and we understand how frustrating it must have been.Please know that your feedback has been shared with our team to ensure this does not happen again in the future. We are always looking for ways to enhance our service, and your comments are incredibly valuable in helping us do so.We appreciate you bringing this to our attention, and we hope you will give us another opportunity to provide a better experience on your next visit.Warm Regards,Support TeamSleep Inn Louisville Airport & Expo
by A verified traveler
Posted 10 Nov 2024
Ok
Comment from Hotel Management
21 Nov 2024 by Sleep Inn Louisville Airport & Expo, Hotel Management
Dear David,Thank you for taking the time to rate your recent stay with us. We appreciate your feedback and are glad to see you had an overall positive experience.If there’s anything specific we could have done to make your stay even better, we’d love to hear your thoughts. Your insights are valuable to us as we continually strive to improve our services.We hope to welcome you back in the future for an even more enjoyable visit!Warm Regards,Support TeamSleep Inn Louisville Airport & Expo
by A verified traveler
Posted 2 Nov 2024
Would stay again
Comment from Hotel Management
4 Nov 2024 by Sleep Inn Louisville Airport & Expo, Hotel Management
Dear Marilyn,Thank you for the perfect rating! We’re thrilled to hear that you enjoyed your stay. It’s always a pleasure to know our guests look forward to staying with us again.We can’t wait to welcome you back soon!Warm Regards,Support TeamSleep Inn Louisville Airport & Expo
by A verified traveler from Roanoke
Posted 20 Oct 2024
Staff did not have it together. No toliet paper and within an hour of being in the hotel we had a staff member enter our room because it showed "vacant" in their system. Also the morning of checkout they shut off our cards so we got locked out of our room after breakfast.
Comment from Hotel Management
21 Oct 2024 by Sleep Inn Louisville Airport & Expo, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the issues you encountered during your stay.It is unacceptable that our staff did not meet the expected standards, especially regarding the lack of toilet paper and the unannounced entry into your room. We understand how intrusive that must have felt, and we sincerely apologize for the oversight.Additionally, we regret the inconvenience caused by your room key cards being deactivated on the morning of your checkout. This should not have happened, and we are reviewing our procedures to ensure this does not occur in the future.Your feedback is invaluable in helping us improve our services, and we appreciate you bringing these matters to our attention. We hope you will give us another opportunity to provide you with a much-improved experience in the future.Warm Regards,Sleep Inn Louisville Airport & Expo
by A verified traveler
Posted 16 Oct 2024
Great place to stay.
Comment from Hotel Management
21 Oct 2024 by Sleep Inn Louisville Airport & Expo, Hotel Management
Dear Don,Thank you for your fantastic rating! We’re thrilled to hear that you enjoyed your stay and found our hotel to be a great place to be.Your positive feedback means a lot to our team, and we look forward to welcoming you back in the future. If there’s anything specific you loved or any suggestions you have, we’d love to hear from you!Warm Regards,Sleep Inn Louisville Airport & Expo
by A verified traveler
Posted 8 Oct 2024
Great staff, 5 min walk Exhibition Grounds, clean rooms
Comment from Hotel Management
14 Oct 2024 by Sleep Inn Louisville Airport & Expo, Hotel Management
Dear Jeff,Thank you for your positive feedback and for taking the time to share your experience with us! We're delighted to hear that you found our staff to be great, the rooms clean, and our location convenient.We’re always striving to improve, and your rating motivates us to aim even higher. If there is anything specific we could have done to enhance your stay, please let us know. Your insights are valuable in helping us provide the best possible experience for our guests.We hope to have the pleasure of welcoming you again on your next visit to Louisville!Warm Regards,Sleep Inn Louisville Airport & Expo
by A verified traveler
Posted 2 Oct 2024
Nasty old hotel in bad part of town the entire hotel smelled
Comment from Hotel Management
3 Oct 2024 by Sleep Inn Louisville Airport & Expo, Hotel Management
Dear Brad,Thank you for sharing your feedback with us. We sincerely apologize that your recent stay did not meet your expectations. We are disappointed to hear about the concerns you raised regarding the condition of our property and the atmosphere during your visit.Please know that we take these matters very seriously, and your comments have been shared with our team for immediate review. We are actively working on improving the guest experience and addressing any issues with the facility to ensure a more pleasant environment for all our guests.Your experience is important to us, and we hope you might consider giving us another opportunity in the future, as we continually strive to make improvements. If there is anything further you’d like to discuss, please feel free to reach out to us directly.Thank you again for your feedback.Warm Regards,Sleep Inn Louisville Airport & Expo
