Ratings based on 987 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
The hotel itself was in a great location and the exterior looked nice, but inside it all went downhill. There were a lot stains on the carpet (including questionable stains next to the bed), scuffs on the walls, wall paper was peeling, stains on the cloth furniture, stains on the window shears, the shower head fixture was loose and missing the screw covers, low water pressure in the shower, furniture was knicked up, dust build-up on the popcorn ceiling from the vents. The stair carpet from the hotel to the two attached street-level restaurants was nearly black from foot traffic. The breakfast was merely fine, no better than I've had included with cheaper hotels, and no waffle maker. If they'd just put the proper effort into deep cleaning and general repairs it'd be recommendable, but as it is I say it's really not worth it.
Comment from Hotel Management
14 Nov 2024 by General Manager, Hotel Management
Dear Marcus, Thank you for choosing us and for sharing your comments. While we are glad you liked our convenient location, it is very understandable how the multiple issues you encountered detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Yours in Hospitality,Trish EthertonGeneral Manager
by A verified traveler
Posted 4 Nov 2024
Beautiful hotel with amazing views of the Ohio river. Lots of walkable dining options and able to walk and enjoy the river. Downside you have to pay for breakfast if you want to eat at the hotel.
Comment from Hotel Management
5 Nov 2024 by General Manager, Hotel Management
Dear Amy, We are pleased you had an energizing and fulfilling stay at the Sheraton Louisville Riverside Hotel and that our attention to detail helped make your visit so memorable.Thank you for the generous review, and we look forward to hosting you again soon.Yours in Hospitality,Trish EthertonGeneral Manager
by A verified traveler
Posted 1 Nov 2024
Rooms were good, there were multiple places to eat within walking distance. It was great
Comment from Hotel Management
2 Nov 2024 by Rowlette, Hotel Management
First and foremost, we want to express our sincere gratitude for your loyalty to our hotels. We understand that you have high expectations when you stay with us, and we regret that we did not meet them during your recent visit to the Sheraton Louisville Riverside Hotel.We have reviewed your comments with our team to prevent these issues from repeating. We hope you will give us another opportunity to regain your trust.Yours in Hospitality,Karen RowletteDirector of rooms
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
1 Nov 2024 by General Manager, Hotel Management
Dear Kayleen, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay at the Sheraton Louisville Riverside Hotel. We enjoyed hosting you, and we hope to see you again soon. Yours in Hospitality,Trish EthertonGeneral Manager
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
25 Oct 2024 by General Manager, Hotel Management
Dear Mack, Thank you for choosing to stay with us and leaving your rating. We're delighted to know that you had a great experience here at the Sheraton Louisville Riverside Hotel. We look forward to welcoming you back on your next visit.Yours in Hospitality,Trish EthertonGeneral Manager
by A verified traveler
Posted 21 Oct 2024
I like it
Comment from Hotel Management
22 Oct 2024 by General Manager, Hotel Management
Dear Lucas, We are pleased you had an energizing and fulfilling stay at the Sheraton Louisville Riverside Hotel and that our attention to detail helped make your visit so memorable.Thank you for the generous review, and we look forward to hosting you again soon.Yours in Hospitality,Trish EthertonGeneral Manager
by A verified traveler
Posted 17 Oct 2024
Loved the hotel and staff. Need to work on the parking situation. It wasn’t very convenient.
Comment from Hotel Management
18 Oct 2024 by General Manager, Hotel Management
Dear Daronda, It was a pleasure to read your review of the Sheraton Louisville Riverside Hotel. We are delighted you enjoyed your stay with us, especially our attentive service and pristine accommodations. Your feedback is our best performance measure, and we appreciate you letting us know what you loved and how we can improve. Thank you for being our guest, and we look forward to your next visit!Yours in Hospitality,Trish EthertonGeneral Manager
by A verified traveler
Posted 13 Oct 2024
Good staff.
like the connected restaurants.
No mini fridge
Comment from Hotel Management
14 Oct 2024 by General Manager, Hotel Management
Dear Katie, It was a pleasure reading your review of the Sheraton Louisville Riverside Hotel. We have an exceptional team whose top priority is making sure every guest feels comfortable and at home. We will enjoy sharing your compliments with each of them. We are grateful for the recommendation and appreciate you choosing us for your visit to the area.Yours in Hospitality,Trish EthertonGeneral Manager
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
8 Oct 2024 by General Manager, Hotel Management
Dear Sandra, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Sheraton Louisville Riverside Hotel. We look forward to your return and wish you all the best with your future travels.Yours in Hospitality,Trish EthertonGeneral Manager
by A verified traveler
Posted 7 Oct 2024
Always a good place to stay.
Comment from Hotel Management
8 Oct 2024 by General Manager, Hotel Management
Dear Robert, Thank you for the kind words about your most recent visit to Sheraton Louisville Riverside Hotel. We enjoy treating our guests like family throughout their stay and will be sure to share your review with all of our associates. Thank you again for making us your home away from home. We look forward to your next stay, and until then, we wish you safe travels!Yours in Hospitality,Trish EthertonGeneral Manager
