Ratings based on 984 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Oaklandon
Posted 29 Dec 2024
Comment from Hotel Management
30 Dec 2024 by General Manager, Hotel Management
Dear Kristi,We are pleased to receive your generous rating for the Sheraton Louisville Riverside Hotel. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Yours in Hospitality,Trisha EthertonGeneral Manager
by A verified traveler from Oaklandon
Posted 28 Dec 2024
Friendly Staff
Comment from Hotel Management
29 Dec 2024 by General Manager, Hotel Management
Dear Kristi,We appreciate your generous rating and comments for the Sheraton Louisville Riverside Hotel. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the review, and we hope to have you as our guest again soon.Yours in Hospitality,Trisha EthertonGeneral Manager
by A verified traveler
Posted 23 Dec 2024
Why not specified that is not a $50 dlls deposit recuare so they didn't letme inn
Comment from Hotel Management
24 Dec 2024 by General Manager, Hotel Management
Dear Carlos,We are very sorry for the disappointment you had during check-in with the deposit. This is standard industry practice at reputable hotel chains, and we regret any miscommunication regarding this concern. We understand how frustrating it can be when important details are not clearly communicated. Your comments are valuable, and we’ll work to improve how we inform guests about policies like this to avoid any confusion in the future. We appreciate your patronage and hope you will give us another opportunity on your next visit to the city so we can provide you with the outstanding hospitality you deserve.Yours in Hospitality,Trisha EthertonGeneral Manager
by A verified traveler
Posted 22 Dec 2024
Some of the staff were much friendlier than others
Our room was very clean— the housekeeping staff were wonderul
Comment from Hotel Management
23 Dec 2024 by General Manager, Hotel Management
Dear Amy,Thank you for taking the time to share your review. We are glad you loved our well-kept and comfortable accommodations and that our housekeeping team left a positive impact on your stay. We also value your comments about the staff, and we will work on ensuring a consistently friendly and welcoming experience for all our guests. We hope you choose the Sheraton Louisville Riverside Hotel whenever your travels bring you back this way.Yours in Hospitality,Trisha EthertonGeneral Manager
by A verified traveler from SYKESVILLE
Posted 21 Dec 2024
Riverside location
Comment from Hotel Management
22 Dec 2024 by General Manager, Hotel Management
Dear John,Thank you for taking the time to share your review of the Sheraton Louisville Riverside Hotel. We are pleased to know you enjoyed our amazing property and the gorgeous location; it is indeed one of our best assets. It was a pleasure hosting your visit, and we look forward to seeing you again soon. Happy Holidays!Yours in Hospitality,Trisha EthertonGeneral Manager
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
14 Dec 2024 by kr, Hotel Management
Dear Michael,On behalf of the entire hotel team, I want to thank you for sharing about your experience. I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler from Louisville
Posted 13 Dec 2024
Very professional staff. My room was very clean and nice. Thank you.
Comment from Hotel Management
14 Dec 2024 by General Manager, Hotel Management
Dear Carolynn, It was a pleasure having you as our guest at the Sheraton Louisville Riverside Hotel, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team and we hope you will revisit the next time you are in the area. Yours in Hospitality,Trisha EthertonGeneral Manager
by A verified traveler
Posted 30 Nov 2024
The only issue we had was stained sheets and mattress but other than that it was a great stay.
Comment from Hotel Management
1 Dec 2024 by General Manager, Hotel Management
Dear Asiah, Thank you for staying with us and for taking the time to leave your feedback. It is a pleasure to know your overall stay was good, except for specific concerns. We are sorry for the housekeeping issues you experienced in your room. Our associates work hard; therefore, we regret not catching these concerns sooner. We are grateful for your comments, and we will use them as an opportunity to improve going forward. We hope to provide you with the seamless stay you deserve on your next visit to the area.Yours in Hospitality,Trish EthertonGeneral Manager
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
29 Nov 2024 by General Manager, Hotel Management
Dear Suzi, Your excellent rating made our day! We are dedicated to providing every guest with a great experience at Sheraton Louisville Riverside Hotel, and we appreciate you taking the time to leave your feedback. We hope to see you soon.Yours in Hospitality,Trish EthertonGeneral Manager
by A verified traveler
Posted 13 Nov 2024
The hotel itself was in a great location and the exterior looked nice, but inside it all went downhill. There were a lot stains on the carpet (including questionable stains next to the bed), scuffs on the walls, wall paper was peeling, stains on the cloth furniture, stains on the window shears, the shower head fixture was loose and missing the screw covers, low water pressure in the shower, furniture was knicked up, dust build-up on the popcorn ceiling from the vents. The stair carpet from the hotel to the two attached street-level restaurants was nearly black from foot traffic. The breakfast was merely fine, no better than I've had included with cheaper hotels, and no waffle maker. If they'd just put the proper effort into deep cleaning and general repairs it'd be recommendable, but as it is I say it's really not worth it.
Comment from Hotel Management
14 Nov 2024 by General Manager, Hotel Management
Dear Marcus, Thank you for choosing us and for sharing your comments. While we are glad you liked our convenient location, it is very understandable how the multiple issues you encountered detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Yours in Hospitality,Trish EthertonGeneral Manager
