Ratings based on 208 Verified Reviews
1.9 Room cleanliness
2.7 Service & staff
2.2 Room comfort
1.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Hotel Manager , Hotel Management
Dear Gregory,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager
by A verified traveler
Posted 9 Nov 2024
Window for the room was cracked and you could hear every bit of the highway. Bathroom had a total of 2 towels, either of which were big enough to dry off with if you were to take a shower. The bed didn't even have a fitted sheet on it and looked like it was over 10 years old and never cleaned. The safety latch was missing the part that attached to the door, meaning if a key was doubled made people would have been able to jion us. Some of the steps were wobbly and I almost tripped while climbing up, as well as the fact that when we attempted to take the elevator back to the ground level the door never opened and we waited for about 5 minutes.
Comment from Hotel Management
11 Nov 2024 by Hotel Manager , Hotel Management
Dear Andrea,Thank you for your feedback. We’ve noted the concerns regarding the window, towels, bed, safety latch, and elevator, and we are actively addressing these matters with our team to ensure improvements are made. Your input helps us to better serve our guests, and we will work on enhancing the overall experience for future stays.Sincerely, Hotel Manager
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Hotel Manager , Hotel Management
Dear Ray,Thanks for the stay and great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager
by A verified traveler
Posted 20 Oct 2024
Mo
Comment from Hotel Management
21 Oct 2024 by Hotel Manager , Hotel Management
Dear Stacy,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager
by A verified traveler
Posted 13 Oct 2024
Nothing to like here. Spend a bit more and stay somewhere nice.
Comment from Hotel Management
14 Oct 2024 by Hotel Manager , Hotel Management
Dear John,Thank you for your input. We appreciate your feedback and will use it to make necessary improvements to enhance the guest experience. Your insights are important to us as we strive to provide a better stay for future guests.Sincerely, Hotel Manager
by A verified traveler
Posted 13 Oct 2024
Very dirty
Comment from Hotel Management
14 Oct 2024 by Hotel Manager , Hotel Management
Dear alexander,Thank you for your feedback. We take cleanliness seriously and are addressing your concerns to improve our standards. Your input is valuable as we strive to enhance the guest experience.Sincerely, Hotel Manager
by A verified traveler
Posted 13 Oct 2024
This property is awful. There are roaches and a lot of them
Comment from Hotel Management
13 Oct 2024 by Hotel Manager , Hotel Management
Dear Marcoleah,We’re sorry to hear about your experience and sincerely apologize for the issues you encountered. We take pest control very seriously and conduct regular inspections to ensure our property remains clean and comfortable. Your feedback is invaluable, and we will address this matter promptly. We hope to provide you with a much better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 7 Oct 2024
Staff was nice
Comment from Hotel Management
8 Oct 2024 by Hotel Manager , Hotel Management
Dear Mary,Thank you for your feedback. While we're glad to hear that you found our staff to be nice, we're sorry that your overall experience did not meet your expectations. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focused on improving that. Anyway, your feedback is important to us, and you can contact us any time to inform us of your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
by A verified traveler
Posted 6 Oct 2024
Room was good saw a couple bugs but no other issues bed was beyond soft
Comment from Hotel Management
7 Oct 2024 by Hotel Manager , Hotel Management
Dear Timmy,Thank you for your review! We're glad to hear you found the room satisfactory, though we apologize for the bugs and the softness of the bed. Please note that our hotel regularly conducts pest control, so this may be an isolated incident. Your feedback is valuable, and we hope to provide an even better experience on your next stay!Sincerely, Hotel Manager
by A verified traveler
Posted 4 Oct 2024
When we arrived to check in the front desk clerk was arguing with customers over the presence of bed bugs in several of the rooms. When our room number was mentioned we decided to promptly leave.
Comment from Hotel Management
6 Oct 2024 by Hotel Manager, Hotel Management
Dear Dominick,We take guest concerns seriously, and your feedback is invaluable. We strive to maintain a clean and safe environment for all our guests. Please be assured that we will investigate this situation thoroughly and work to address any issues that may arise. Your comfort and satisfaction are our top priorities, and we appreciate your understanding as we make improvements.Sincerely, Hotel Manager
