Ratings based on 985 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Nice hotel
Comment from Hotel Management
11 Nov 2024 by Steve, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Louisville Jeffersontown.
by A verified traveler
Posted 2 Nov 2024
I love the comfort of home
Comment from Hotel Management
8 Nov 2024 by Steve, Hotel Management
Thank you so much for your review!
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Steve, Hotel Management
Thank you for taking the time to leave a review.
by A verified traveler
Posted 28 Sep 2024
Can’t beat the price.
Comment from Hotel Management
3 Oct 2024 by Steve, Hotel Management
Thank you so much for choosing to stay with us. We hope to see you again soon
by A verified traveler
Posted 24 Sep 2024
We were supposed to be able to check in by 3PM. We arrived a little after 4PM and was told no rooms were clean. When I asked how much longer they thought it would be, he shrugged and said "I really don't know". We left to grab something to eat and called an hour later to check on it and it still wasn't ready. Finally was able to check in after 6, and the elevator was broken plus there was still an employee in the room cleaning and when she left we did not have a shower curtain and had to go to the front desk for one. The hallways smelled bad, and was supposed to be a non smoking facility but there were other guests smoking outside their rooms. At one point our key cards stopped working and when I went to the front desk, the employees were behind the wall divider talking very loudly and cursing. I am very disappointed with my stay and will not use this facility in the future.
Comment from Hotel Management
24 Sep 2024 by Steve, Hotel Management
I'm sorry we did not meet your expectations. We are working hard to improve upon this.
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Steve, Hotel Management
We're sorry that we were unable to meet your expectations. We are working hard to improve our property.
by A verified traveler
Posted 23 Sep 2024
DO NOT BOOK HERE. Tried to do an early check in but Steve the d*ck head manager said it was impossible. The elevator did not work, nor the public bathroom. I booked a double room and he tried to give me a queen. No one cleaned the room in the 4 days we were there. Steve was not pleasant at all (manager) other staff was. Never will book here again.
Comment from Hotel Management
24 Sep 2024 by John, Hotel Management
We're sorry we were unable to meet your expectations. We will work on improving this property.
by A verified traveler
Posted 22 Sep 2024
The general manager Steve P was extremely unaccommodating for checking. The parking lot was empty and he wouldn’t allow us to ck in 50 min early & wouldn’t hold our items so they didn’t get stolen at a festival we were attending. After a complaint to corporate he allowed us to ck in 15 min early. Thou the room was semi clean the property was grossly dirty & hallways were disgusting. No room service during our stay, we had to get our own clean towels & was asked to bring our dirty towels down to the main desk. Last I knew I wasn’t an employee there. No Coffee pot or toaster in our room. We had to go get our replenishment of coffee for day 2, 3 &4. Not once did they come in to empty our garbage. Overall this place should be shut down and Choice Hotels should really consider dropping them as a franchise.
Comment from Hotel Management
23 Sep 2024 by Steve, Hotel Management
We apologize for not meeting your expectations.
by A verified traveler from Houston
Posted 20 Sep 2024
Check in was terrible and very mediocre room. They could not find my Expedia check in and I had to show my receipt. Hair in bathtub and creaky bed. The area around the hotel is great so the location is the only plus.
Comment from Hotel Management
20 Sep 2024 by steve, Hotel Management
We're sorry we were unable to meet your expectations. We will try harder in the future.
by A verified traveler
Posted 10 Sep 2024
Good
Comment from Hotel Management
15 Sep 2024 by Steve, Hotel Management
Thank you for taking the time to leave a review. We hope to see you again soon!
