Ratings based on 366 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
My daughter and I were in town for NAILE at the Expo Center and the hotel location was perfect! The hotel was VERY clean & the staff was very professional, helpful and courteous. Will definitely stay here again!
Comment from Hotel Management
26 Nov 2024 by Owner, Hotel Management
Lillian, thank you for sharing your experience. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!
by A verified traveler
Posted 25 Nov 2024
Very nice, new and clean hotel. Loved the rooms - bathroom tile was nicer than mine. Shower was large and the shower head was actually adjustable and moved unlike so many other hotels. Across the street from U of Louisville stadium and near horse track and can walk to dinner. The gym was fantastic as far as equipment and size incl Life Fitness stack. Only issue was its a fishbowl - no tinted windows, window treatments, etc so people walking down hall can see you in their bouncing around like a nut. Very nice hotel, would definitely stay again.
Comment from Hotel Management
26 Nov 2024 by Owner, Hotel Management
Greg, thank you for sharing your experience. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!
by A verified traveler
Posted 20 Oct 2024
It was a great place to stay
Comment from Hotel Management
21 Oct 2024 by Owner, Hotel Management
Ty, thank you for sharing your experience. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!
by A verified traveler
Posted 6 Oct 2024
Donna was amazing. Super helpful. Disappointed that the pool was closed. It was in the 80's. Also new is a fee for parking. This is not a cheap hotel. It's a lot not a garage. Most guests were not happy about that. Otherwise great hotel stay.
Comment from Hotel Management
7 Oct 2024 by Owner, Hotel Management
Linda, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!
by A verified traveler
Posted 6 Oct 2024
Our experience was a 10! Very modern and extremely clean. Location was good, staff was amazing as well. Most definitely will return.
Comment from Hotel Management
7 Oct 2024 by Owner, Hotel Management
David, thank you for sharing your experience. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
2 Oct 2024 by Owner, Hotel Management
Yulee, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.
by A verified traveler
Posted 27 Sep 2024
Nothing really stood out as great. For th money paid I was not impressed
Comment from Hotel Management
1 Oct 2024 by Owner, Hotel Management
Thank you for taking the time to share your feedback about your recent stay, Tim. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Owner, Hotel Management
Thank you for taking the time to review us, John. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.
by A verified traveler
Posted 16 Sep 2024
Right down the street to church hill downs and cardinals stadium.
Comment from Hotel Management
17 Sep 2024 by Owner, Hotel Management
Matthew, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.
by A verified traveler
Posted 10 Sep 2024
Loved the place only issue is they charge for parking. To me that’s nickel and dime to get extra money . If u get a room u should get a parking space just like a resident at home
Comment from Hotel Management
10 Sep 2024 by Owner, Hotel Management
Stephen, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.
