Ratings based on 710 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Jun 2024
A majority of the staff did not speak English so it was difficult to get extra towels and have the room cleaned.
Comment from Hotel Management
24 Jun 2024 by Justin, Hotel Management
Hello and good afternoon,I'm sorry for the inconvenience this caused. We are working on improving our communication between our housekeeping team and our guests. Thank you for bringing this to our attention and we will strive to improve.
by A verified traveler
Posted 13 Jun 2024
We needed an accessible room, which in their opinion is a 5x7 bathroom before you add the tub and vanity. The toilet is in the center …no room for bars and when you open the door it comes within 1 foot of the toilet so you have to squeeze between the toilet and the sink to shut the door…I have photos! One vertical bar in the slick tub
Comment from Hotel Management
13 Jun 2024 by Justin , Hotel Management
Hello and good morning,I am very sorry that you had this bad experience with us. We do have different kinds of accessible rooms, I do apologize for the mix up. We have ADA compliant rooms, all geared for different needs. I do apologize again and I hope that you will come back to see us the next time you are in the area. I am the AGM, If you do decide to stay with us the next time, I would be more than happy to make sure that you are assigned to the appropriate room. I hope that the rest of your stay went alright and I hope you have a great rest of your week and a wonderful weekend.
by A verified traveler
Posted 10 Jun 2024
nice location
Comment from Hotel Management
12 Jun 2024 by Justin, Hotel Management
Hello!Thank you for taking the time to leave us this great rating and review. We thank you for your business and we love to see that you enjoyed your stay with us. Have a great rest of your week!
by A verified traveler from Columbus
Posted 4 Jun 2024
Love staying at this hotel. I stay here every time I go to Kentucky
Comment from Hotel Management
8 Jun 2024 by justin, Hotel Management
Hello and good afternoon! We are so glad that you enjoyed your stay with us. Thank you for taking the time to leave us a review and a great rating! We hope that you will come back to see us again soon.
by A verified traveler
Posted 4 Jun 2024
Nice staff. Very clean and quiet.
Comment from Hotel Management
8 Jun 2024 by Justin, Hotel Management
Hello!Thank you so much for taking the time to leave us such a great rating and review! We love that you enjoyed your stay with us and we hope that you will come back to see us the next time you are in the area!
by A verified traveler
Posted 23 May 2024
It could use a little maintenance and some communication. The table and one of the large shelves in the dresser/tv stand were broken and unusable. It was a busy weekend but not addressed at all during our stay. The indoor pool, not heated, was absolutely freezing and useless during the week we stayed. Housekeeping came only twice during a multi-day stay. I'm not sure if it's a lack of staffing or a policy but it was fairly inconvenient. They also only change the sheets if you ask. Otherwise, the bed just is remade. Nothing was wiped down or cleaned at all. We'd stashed a couple of extra coffee sugars and cream and they managed to clean that up but never took the dirty plate or restocked the room with towels. Oh they did take trash out once. Otherwise, we were left to our own to ask the front desk for every tiny thing or do it ourselves. If I'd wanted any of that, I'd have chosen an airbnb. Maybe this is normal, but it wasn't my favorite. Next visit, I'll be a little more choosy. I don't think I'd choose to stay at this hotel again.
Comment from Hotel Management
23 May 2024 by Justin, Hotel Management
Hello and good afternoon,Thank you so much for staying with us and letting us know about these issues. We are in the process of putting some new processes in place. Our pool is being repaired as I type this message and I will be getting with our hourkeeping team to make sure that our stayover cleaning standard is being followed. I hope that you have a great weekend and come back to see us the next time you are in the area and give us a chance to redeem ourselves. Happy Memorial day and safe travels!
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
23 May 2024 by Justin, Hotel Management
Hello and good afternoon,Thank you for staying with us and leaving us this great rating! We really appreciate your business and we hope that you will come back to see us the next time you are in the area.
by A verified traveler
Posted 20 May 2024
Over $300 a night and the room was not cleaned and no new towels. Pillows had zero support. If you want breakfast or a bottle of water you pay.
Poor value based on price and what you got.
Comment from Hotel Management
23 May 2024 by Justin, Hotel Management
Hello and good afternoon,I apologize for your bad experience at our hotel. I am getting with our housekeeping team to make sure we are replacing those pillows. We do try to follow the hilton standards for our brand by charging for breakfast and the bottled water. I will also be getting with our breakfast team to make sure that the product that we are offering is well worth the price. I hope that you have a great weekend and happy memorial day.
by A verified traveler
Posted 11 May 2024
Only issue was that I was given a room already taken. Luckily another room was available.
Comment from Hotel Management
23 May 2024 by Justin, Hotel Management
Thank you so much for staying with us and leaving us this great rating! I apologize that your assigned room was taken, I'll be happy to look into this and see what we can do to keep it from happening again. I hope you have a great weekend and come back to see us the next time you are in the area.
by A verified traveler
Posted 28 Apr 2024
The bed light was out. The Kleenex box was wet. The floor was wet and the fridge was not cold. However, great people service. Check-in was a breeze.
Comment from Hotel Management
4 May 2024 by Justin, Hotel Management
Hello and good afternoon!I am very sorry for the issues that you experienced while you were here. These things are definitely not our normal, or our standard. I'm glad that you found our staff helpful and I hope that you will come back to see us the next time you are in the area. We will do our best to make sure that you have an entirely different experience.
