Ratings based on 3,307 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jan 2025
The Galt is an awesome.pla e to stay, the price is quite great too .
Comment from Hotel Management
18 Jan 2025 by SVP of Operations, Hotel Management
Dear Ronald, We couldn’t agree more; our ideal location, combined with great amenities and service, makes The Galt House Hotel an excellent choice when visiting Louisville! Thank you for staying with us and for this excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you whenever you return to the area.Stay well,Michael Swasey,SVP of Operations
by A verified traveler
Posted 17 Jan 2025
Comment from Hotel Management
18 Jan 2025 by SVP of Operations, Hotel Management
Dear Charlene, We are delighted you enjoyed your stay at The Galt House Hotel. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. Thank you for the generous rating. We hope you will come back whenever your travels bring you to the area.Stay well,Michael Swasey,SVP of Operations
by A verified traveler
Posted 17 Jan 2025
The reception
Comment from Hotel Management
18 Jan 2025 by SVP of Operations, Hotel Management
Dear Albert, It's fantastic to hear that our front desk team made such a positive impact on your stay. We believe that warm and attentive service is key to a great guest experience, and we're glad that our staff helped make your visit special. We look forward to having you as our guest at The Galt House Hotel again whenever your travels bring you back to Louisville.Stay well,Michael Swasey,SVP of Operations
by A verified traveler from Memphis
Posted 15 Jan 2025
I had a handicap accessible room,room size toilet height,grab bars plenty in shower,bathing area,space in room will accommodate any wheel chair,the lacking was the mattress worn out, is a easy fix ,sofa and chairs in the room amazing height comfortable made very strong .
Comment from Hotel Management
16 Jan 2025 by SVP of Operations, Hotel Management
Dear Regina, We are delighted that the room's accessibility features and amenities met all of your needs. It is important to us that your stay is as comfortable and carefree as possible. We have also noted your feedback about the carpet, as we always want to hear how we can enhance our guest experience. We hope your overall experience was positive and look forward to accommodating you again whenever your travels bring you to Louisville.Stay well,Michael Swasey,SVP of Operations
by A verified traveler from Grand Rapids
Posted 15 Jan 2025
A wonderful experience.
Comment from Hotel Management
16 Jan 2025 by SVP of Operations, Hotel Management
Dear Bruce, We are thrilled that your time with us was so amazing. We believe our dedicated staff, location, and amenities create a memorable experience for our valued guests. Thank you for taking the time to share your review of our property. We look forward to hosting you again at The Galt House Hotel.Stay well,Michael Swasey,SVP of Operations
by A verified traveler
Posted 15 Jan 2025
For this to be such a large establishment, I was disappointed about the fact that they did not provide room service. The website states that they do and of course the phones show room service. When I called to ask about it, I was very disappointed that the service wasn’t provided. Thelma’s Cafe was always lacking on the specialty coffees. They was always out of something, and my stay was during the week, not even the weekend, although there was a conv
Comment from Hotel Management
17 Jan 2025 by SVP of Operations, Hotel Management
Dear Cali, We are truly sorry for the inconvenience you had due to room service and the lack of coffee offerings at one of our on-site restaurants. We will share your message appropriately to ensure a better guest experience going forward. We appreciate you taking the time to share your experience and hope to accommodate you again in the future.Stay well,Michael Swasey,SVP of Operations
by A verified traveler
Posted 15 Jan 2025
Very nice property and locy
Comment from Hotel Management
16 Jan 2025 by SVP of Operations, Hotel Management
Dear Terrie, We are thrilled to know how much you enjoyed our beautiful property and lovely location. We work hard to deliver a great experience for all of our guests, so we celebrate reviews such as yours. Thank you again; we look forward to welcoming you back at The Galt House Hotel on your next visit to Louisville.Stay well,Michael Swasey,SVP of Operations
by A verified traveler from Oxford
Posted 14 Jan 2025
Comment from Hotel Management
15 Jan 2025 by SVP of Operations, Hotel Management
Dear Cynthia, We're thrilled to see your great rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at The Galt House Hotel. Thanks for choosing us for your time in Louisville; we hope to see you again soon.Stay well,Michael Swasey,SVP of Operations
by A verified traveler
Posted 13 Jan 2025
I like how it had that middle part for entertainment for the 2 different towers..but parking needs to be labled better. Great time for new years eve. Definitely will do it again
Comment from Hotel Management
14 Jan 2025 by SVP of Operations, Hotel Management
Dear Danielle, We are thrilled to read about your stay for New Year's Eve at The Galt House Hotel and how much you enjoyed the area between the two towers. We have also noted your feedback about the parking, as we always want to hear how we can enhance our guest experience. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice the next time you are in the area.Stay well,Michael Swasey,SVP of Operations
by A verified traveler
Posted 13 Jan 2025
Comment from Hotel Management
13 Jan 2025 by Management, Hotel Management
Dear Tara, We are glad you had a wonderful time at The Galt House Hotel. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Stay well,Michael SwaseySVP of Operations
