Ratings based on 505 Verified Reviews
2.9 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Jun 2024
I had a horrible experience. There were bugs, the furniture was cracked & broken.
They had to give us another room when we first checked in because it was not clean.
In the second room there were bugs, the towels were dirty. I was extremely unsatisfied
Comment from Hotel Management
26 Jun 2024 by Hotel Management, Hotel Management
Dear Theresa, We apologize sincerely for the unsatisfactory experience you had during your stay. It is unacceptable for you to encounter bugs and cleanliness issues in your room. Please know that we are taking immediate action to address these concerns with our housekeeping and maintenance teams to prevent such occurrences in the future. Your feedback is invaluable to us, and we deeply regret any discomfort this situation caused. We appreciate your understanding and hope to have the opportunity to restore your confidence in us.Sincerely,Hotel Management
by A verified traveler
Posted 30 May 2024
So dirty, bathroom sink water not going, smells bad, it is not suitable for family… it is like motel.
Comment from Hotel Management
31 May 2024 by Hotel Management, Hotel Management
Dear Mohamed Siddiq Syed, Thank you for taking the time to share your review. We apologize for the unsatisfactory conditions you encountered during your stay. This does not align with our standards of cleanliness and comfort. We take your feedback seriously and will address these issues promptly to ensure a more pleasant experience for our guests in the future. Your comfort and satisfaction are important to us, and we regret any inconvenience caused. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management
by A verified traveler
Posted 19 May 2024
I have traveled to all 7 continents, 78 countries and this is the worst hotel we have ever stayed in. Run down, tired and just plain broken. All
Of which I could over look but…. BUGS. ROACHES. all over. Big roaches scampering about the room. Just gross. We paid $275 for one night for one room full of roaches.
Comment from Hotel Management
20 May 2024 by Hotel Management, Hotel Management
Dear Charlotte, We're sincerely sorry to hear about your recent experience. Your feedback is deeply concerning, and we apologize for any discomfort caused by the issues you encountered. Please know that cleanliness and guest comfort are our top priorities, and we take your comments very seriously. We'll address this matter internally to ensure it doesn't happen again. We truly value your patronage and hope you'll reconsider giving us another chance to provide you with a much-improved stay in the future.Sincerely,Hotel Management
by A verified traveler from Chicago
Posted 14 May 2024
by A verified traveler
Posted 10 May 2024
Very basic amenities but clean and quiet.
by A verified traveler
Posted 16 Apr 2024
The staff was amazing! This was the best Extended Stay by far that I have ever stayed in. I would stay again.
Comment from Hotel Management
17 Apr 2024 by Hotel Management, Hotel Management
Dear Andrew, Thank you for your excellent feedback! We're delighted you had such a positive experience at Extended Stay America. It's our pleasure to provide exceptional service to our guests, and we're thrilled that you found our staff excellent. Your satisfaction is our top priority, and we're grateful for the opportunity to host you. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely,Hotel Management
by A verified traveler
Posted 12 Apr 2024
by A verified traveler
Posted 6 Mar 2024
by A verified traveler
Posted 25 Feb 2024
by A verified traveler from Owensboro
Posted 23 Feb 2024
Unabl we to sit in shower. Called office with clogged and told to come to office to get plunger and fix myself. no one came in AM to check on us.
Comment from Hotel Management
24 Feb 2024 by Hotel Management, Hotel Management
Dear Linda, We appreciate your feedback. We take your concerns about the shower drain seriously. We will share this with our maintenance team to fix it immediately. We understand the frustration this must have caused and assure you that what you experienced is unacceptable by our standards. Please allow us another opportunity to regain your trust and confidence again.Sincerely,Hotel Management
