Ratings based on 52 Verified Reviews
2.1 Room cleanliness
2.5 Service & staff
2.6 Room comfort
2.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Sep 2024
The exterior walkways smelled like trash and marijuana. There were cigarette butts all over the stairs. The room’s light fixtures needed new light bulbs. The sink was dirty and cracked. The bath tub had peeling paint. The bathroom door frame had been repaired from being kicked open at some point. The wall molding had nails sticking out.
Comment from Hotel Management
23 Sep 2024 by Hotel Manager, Hotel Management
Dear Andrea,Thank you for your detailed feedback. We sincerely apologize for the issues you encountered, including cleanliness and maintenance concerns. This is not reflective of our standards, and we will address these matters with our team immediately. Your comments are invaluable as we work to improve. We hope you’ll consider giving us another chance in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 21 Sep 2024
The air conditioning worked
Comment from Hotel Management
22 Sep 2024 by Hotel Manager, Hotel Management
Dear Danielle,Thank you for your feedback! We’re glad to hear that the air conditioning in your room worked well. Your comfort is important to us, and we hope to welcome you back for an even better experience in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 5 Sep 2024
This property is old, dirty, and falling apart. The room we were in , the bathroom was was in terrible shape , you should take this property off your list
Comment from Hotel Management
6 Sep 2024 by Hotel Manager, Hotel Management
Dear John,Thank you for sharing your feedback. We sincerely apologize for the condition of the room and bathroom during your stay. Your experience is far from the standard we strive for, and we appreciate your input. We will address these issues with our team to improve the property immediately. We hope to welcome you again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 5 Aug 2024
The floors hadn’t been cleaned when we got there and weren’t cleaned during the stay
Comment from Hotel Management
6 Aug 2024 by Hotel Manager , Hotel Management
Dear Guest,“We’re sorry to hear about the cleanliness issues with the floors. We appreciate your feedback and will address this with our housekeeping team to ensure better service in the future.”Sincerely, Hotel Manager
by A verified traveler
Posted 27 Jul 2024
Dear [Motel Name] Management,
I am writing to express my concern regarding the conditions I encountered during my recent stay at your motel. Upon checking into room [Your Room Number], I was dismayed to find several issues that significantly impacted my experience.
Blanket Cleanliness: The blanket provided on the bed had visible stains that appeared to be bodily fluids. This was not only unsettling but also highly unsanitary.
Bathroom Cleanliness: The bathroom contained what looked like rotting noodles, which was both unpleasant and unsightly. This level of cleanliness is far below acceptable standards.
These issues have caused considerable discomfort and dissatisfaction. I kindly request a thorough investigation and appropriate measures to ensure that such problems do not recur. Additionally, I would appreciate a refund or compensation for the inconveniences experienced.
I look forward to your prompt response and resolution to this matter.
Thank you for your attention.
Sincerely,
Sharif
Room 227]
Comment from Hotel Management
29 Jul 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback on our property. We are extremely sorry for each of the negative experiences you had at this hotel, as you have mentioned. Our apologies for all the issues you encountered during your stay, but this is certainly not the kind of guest experience we want you to have. Your concerns will be thoroughly investigated with our team and management to ensure effective actions are taken to resolve each of the issues. We request your understanding and consideration to give us another opportunity, and we don’t want you to have a negative impression of our hotel. We hope that you will consider it favourably.Sincerely, Hotel Manager
by A verified traveler
Posted 27 Jul 2024
Comment from Hotel Management
29 Jul 2024 by Hotel Manager, Hotel Management
Dear Timia,Thank you for your excellent rating! We're glad to hear that you had a great experience during your stay with us. We hope to have the opportunity to host you again in the future. Sincerely, Hotel Manager
by A verified traveler
Posted 16 Jul 2024
Comment from Hotel Management
19 Jul 2024 by Hotel Manager, Hotel Management
Dear Dariela,Thank you for sharing your rating. We're sorry to hear that your experience didn't meet your expectations. If there are specific issues or areas where we can improve, please let us know. Your feedback is valuable, and we strive to provide better service. Visit again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 16 Jul 2024
Nasty peoplw
Comment from Hotel Management
17 Jul 2024 by Hotel Manager, Hotel Management
Dear Abbagale,We apologize if you had a negative experience with other guests during your stay. Providing a safe and comfortable environment for all our guests is our priority. Your feedback helps us address such concerns effectively. Thank you for bringing this to our attention. We hope to welcome you again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 18 Jun 2024 on Hotels
Comment from Hotel Management
19 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you so much for your fantastic review and perfect score! We are delighted to hear that you had such a wonderful experience with us. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 12 Jun 2024
🤓
Comment from Hotel Management
13 Jun 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager
