Ratings based on 989 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Lyndon
Posted 14 Jan 2025
the lady that works the overnight shift is so friendly & she's checked me & my daughter in every time we've visited & she is so great
Comment from Hotel Management
14 Jan 2025 by Area Manager, Hotel Management
It's excellent you enjoyed your time at Courtyard Louisville Northeast! We pride ourselves in offering a clean and comfortable environment for all of our guests and your praise tells us we're succeeding. We're also thrilled that you loved our overnight staff so much! We'd love to see you again soon so we can share an even more enjoyable experience with you.We can't wait to see you again soon for another amazing experience!John NArea Manager
by A verified traveler
Posted 5 Jan 2025
Everything about staying there
Comment from Hotel Management
5 Jan 2025 by Operations Management , Hotel Management
Thank You James for Choosing Courtyard-Louisville Northeast for your stay, We appreciate your wonderful review.
by A verified traveler
Posted 1 Jan 2025
Building/rooms are old. Toilet didn’t glush properly. In room coffee was terrible. No breakfast included.
Comment from Hotel Management
2 Jan 2025 by Operations Management , Hotel Management
Hello, Steve we would like to extend our apologies to you for your stay with us we strive to give our guests the best experience when staying at our hotel. We hope that you will give us another opportunity in the future to make things right.
by A verified traveler
Posted 25 Dec 2024
Comment from Hotel Management
26 Dec 2024 by GM, Hotel Management
Paul, it's wonderful to know that you had an excellent experience at Courtyard Louisville Northeast. Your high rating encourages us greatly. We do hope to serve you again in the future. Thank you for your review!John NArea Manager
by A verified traveler
Posted 22 Dec 2024
Very impressed - 3 people servicing us when we were given a room not ready. The room m wasn’t ready because hotel was being deep cleaned. The whole place smell like cleaning supplies when I walked in. They are really taking care of this property
Comment from Hotel Management
22 Dec 2024 by Operations Management , Hotel Management
Thank you Shelley for your wonderful review, Your family was delightful and wonderful to have! We hope to see you guys back soon.
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
16 Dec 2024 by GM, Hotel Management
Dilli, it's wonderful to know that you had an excellent experience at Courtyard Louisville Northeast. Your high rating encourages us greatly. We do hope to serve you again in the future. Thank you for your review!John NArea General Manager
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
16 Dec 2024 by John N, Hotel Management
Jackie, it's wonderful to know that you had an excellent experience at Courtyard Louisville Northeast. Your high rating encourages us greatly. We do hope to serve you again in the future. Thank you for your review!John NArea Manager
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
5 Dec 2024 by Shannon, Hotel Management
We at the hotel would like to thank you so much for your 5 star review! We are pleased to know that we exceeded your expectations and would love to see you again!
by A verified traveler
Posted 1 Dec 2024
Nice area, nice staff, solved issues quickly.
Comment from Hotel Management
3 Dec 2024 by Shannon, Hotel Management
Thank you for taking the time to provide feedback concerning your most recent stay. Feedback such as yours is our best tool to succeed. It is our hope that you give us another chance to provide you with a more exceptional experience on your next visit.
by A verified traveler
Posted 26 Nov 2024
Very clean
Comment from Hotel Management
27 Nov 2024 by Shannon, Hotel Management
I am so happy to hear that you have enjoyed your stay, and we were able to provide the service that you remembered. We truly look forward to welcoming you back in the future.
