Ratings based on 974 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Elk Grove Village
Posted 20 Nov 2024
We stayed here 1 night as we drove home from Nashville to Chicago. We were not looking for a downtown hotel. We just wanted something to get a good night's rest. This hotel excelled in our expectations. Great staff, clean room, good bathroom with good shower pressure, and delicious breakfast options (for a fee).
Comment from Hotel Management
20 Nov 2024 by Shannon, Hotel Management
Thank you for taking the time to fill out such an amazing review about your recent stay with us! Your comments have been shared with the entire team, and you have surely brightened our day. It is our hope to be your hotel of choice in the future!
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Shannon, Hotel Management
I am so happy to hear that you have enjoyed your stay, and we were able to provide the service that you remembered. We truly look forward to welcoming you back in the future.
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Shannon, Hotel Management
Thank you for taking the time to review us, we appreciate the feedback, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 4 Nov 2024
No free coffee in the morning
Comment from Hotel Management
14 Nov 2024 by Shannon, Hotel Management
Thank you for your feedback. Your insight is always appreciated. We look forward to seeing you again.
by A verified traveler
Posted 4 Nov 2024
The bathroom could use a refresh, but otherwise the hotel worked out quite well for me during my stay.
Comment from Hotel Management
14 Nov 2024 by Shannon, Hotel Management
Thank you for taking the time to leave your feedback. Please be assured we will be discussing your comments with my team to work on immediate improvements. We take pride in providing the best in lodging and service. We hope to see you again.
by A verified traveler
Posted 1 Nov 2024
The room was clean and the beds were comfortable. The shower had excellent hot water, great pressure, and there was plenty of essentials available.
Overall we enjoyed our stay.
Comment from Hotel Management
14 Nov 2024 by Shannon, Hotel Management
Thank you for taking the time to review us, we appreciate the feedback, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 28 Oct 2024
The stay was alright. A lot of kids staying this weekend and there was only one person at the desk to check in.
Comment from Hotel Management
14 Nov 2024 by Shannon, Hotel Management
Thank you for taking the time to leave your feedback. Please be assured we will be discussing your comments with my team to work on immediate improvements. We take pride in providing the best in lodging and service. We hope to see you again.
by A verified traveler
Posted 27 Oct 2024
Sofa in room filthy, I was not told I had to request maid service, I was charged for morning coffee. Will not stay at that hotel again.
Comment from Hotel Management
14 Nov 2024 by Shannon, Hotel Management
Thank you for taking the time to leave your feedback. Please be assured we will be discussing your comments with my team to work on immediate improvements. We take pride in providing the best in lodging and service. We hope to see you again.
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
14 Nov 2024 by Shannon, Hotel Management
Thank you for taking the time to review us, we appreciate the feedback, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 20 Oct 2024
The only reason why we are giving a lower rating is the fact that after being gone all day, we got back to our room being left open. We are assuming someone from housekeeping did it as they used the door lock latch to keep it open. No one cleaned our room that day though, so it is a mystery. Thankfully nothing was stolen, and all was fine.
Comment from Hotel Management
14 Nov 2024 by Shannon, Hotel Management
Thank you for taking the time to leave your feedback. Please be assured we will be discussing your comments with my team to work on immediate improvements. We take pride in providing the best in lodging and service. We hope to see you again.
