Ratings based on 988 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
The place is really clean. The staff are very friendly and accommodating.
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Maxwell,We're thrilled to hear that you found our hotel clean and our staff friendly during your stay. We strive to provide a welcoming environment for all our guests. If you have any further feedback or suggestions, please feel free to reach out to us directly.
by A verified traveler
Posted 22 Nov 2024
Rooms/beds were ok but the bathroom could have been cleaner. Overall positive experience
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Maggie,Thank you for sharing your feedback with us. We are pleased to hear that you had an overall positive experience during your stay. Your comments regarding the cleanliness of the bathroom have been duly noted for future improvements. We appreciate your valuable input and hope you will choose to stay with us again in the future.
by A verified traveler
Posted 19 Nov 2024
it had roaches in my room and you can tell they half cleaned the room the windows was dirty and had hand marks all on them they switched my room but i still was uncomfortable after seeing roaches but i had no where else to go and it was non refundable and i had my 5 year old with me i was on and off sleeping thinking a roach was gonna come crawling.. i took photos
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Charnae, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
by A verified traveler
Posted 16 Nov 2024
Room reeked of stale smoke. Water pressure in shower was terrible. Tiny towels. Cords would not stay in outlets in bathroom.
Comment from Hotel Management
18 Nov 2024 by Manager, Hotel Management
Hello Randall, We appreciate your feedback and are sorry to hear about the inconveniences you encountered during your stay. It's important for us to know how we can improve our guests' experience, and we will address these issues with our team to ensure future guests have a more pleasant stay.
by A verified traveler
Posted 15 Nov 2024
Many things in the room were broken and the room was not clean. Blood on the bedding and I woke up with bug bites on my body.
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Holly,We are sorry to hear about your recent experience. We take cleanliness and maintenance seriously and will address this with our team promptly. Your feedback is valuable in helping us improve our services for all guests. Please reach out to our management team directly to further discuss your stay.
by A verified traveler
Posted 11 Nov 2024
One of the best hotels we’ve been to my family and i.
Staff are friendly, very helpful. The place was very clean. I would recommend this hotel to anybody.
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Maxwell,We are thrilled to hear that you had a wonderful stay with us and that our staff contributed to your positive experience. Our team takes pride in providing a clean and welcoming environment for all our guests. Thank you for recommending our hotel, and we look forward to welcoming you back in the future.
by A verified traveler from Yorktown
Posted 10 Nov 2024
First of all, the manager and the staff were phenomenal. To be honest, the hotel had some minor facility issues while I was staying. Well, my shower had no hot water for two days. But they were able to let me access another room for showering after realizing it couldn’t be easily fixed in time. What’s more telling is that, AFTER I checked out and was loading luggage in my car, the manager came out, apologized to me about the hot water issues, and gave me $100 cash refund for the trouble. He didn’t have to do that. This type of action says a lot about the attitude of the owner/management toward their guests. Highly recommended.
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Yi, We are thrilled to hear that you had a positive interaction with our manager and staff during your stay. We appreciate your understanding regarding the minor facility issues you experienced with the hot water, and we are glad that we could provide a solution for you. Our team strives to ensure all guests have a comfortable stay, and we value your recommendation. Thank you for sharing your feedback with us.
by A verified traveler
Posted 5 Nov 2024
This property requires a $100 CASH deposit for incidentals if you book through a third party. I was not aware of this and had to use the ATM on-site to withdraw funds. We did receive our deposit back the next day upon check-out.
The room itself was dingy, dirty and smelled of old cigarette smoke. The hot water took a few minutes to work and the bed/pillows were not comfortable. The walls were thin so we could hear traffic from the interstate and all parking lot noise throughout our stay.
The positive is that staff were friendly and we did get the deposit back.
Comment from Hotel Management
7 Nov 2024 by Manager, Hotel Management
Hello Lisa, We appreciate your feedback and are glad to hear that you found our staff to be friendly. Please feel free to contact our management team directly to discuss any concerns regarding your recent stay with us. We value all guest comments as they help us improve our services and accommodations. Our team is always here to address any issues and ensure our guests have a comfortable stay.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Manager, Hotel Management
Hello Michael,We are sorry to hear that your experience did not meet expectations. Please reach out to us directly to discuss any specific concerns you may have had during your stay. We value your feedback and hope to have the opportunity to improve your impression of our hotel.
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Manager, Hotel Management
Hello Anthony,We are delighted to hear that you had such a wonderful experience during your stay with us! Our team is thrilled that we could exceed your expectations. If you have any further comments or suggestions, please do not hesitate to reach out to us.
