Ratings based on 727 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Sara, Hotel Management
Hello Hannah,Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. Your comments are valuable to us, and we will be addressing the issues you raised to improve our services. We hope you'll consider giving us another opportunity to provide you with a better stay in the future.Warm Regards,Sara DrammehGuest Relations Associate
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Sara, Hotel Management
Hello Betty,Thank you for your feedback. We appreciate you taking the time to share your experience. We're sorry to hear that we didn’t fully meet your expectations, and we’ll work to address the areas you mentioned. We hope to have the chance to welcome you back and provide a better stay next time.Warm Regards,Sara DrammehGuest Relations Associate
by A verified traveler
Posted 7 Nov 2024
everything is good，except Internet
Comment from Hotel Management
8 Nov 2024 by Sara, Hotel Management
Hello Weitao,Thank you for your review! We're glad to hear that everything was good during your stay. We apologize for the issues with the internet and appreciate you bringing it to our attention. We'll work on improving this for future guests. We hope to welcome you back soon!Warm Regards,Sara DrammehGuest Relations Associate
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Sara, Hotel Management
Hello Anthony,Thank you so much for your perfect 5/5 review! We’re thrilled to hear you had such a great experience with us. Your feedback means a lot to our team, and we truly appreciate your kind words.We look forward to welcoming you back for another wonderful stay!Best regards,Sara DrammehGuest Relations Associate
by A verified traveler from ARLINGTON
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Sara, Hotel Management
Hello Stephen,Thank you for taking the time to share your thoughts and for your 3 out of 5 rating. We appreciate your honesty and would love to hear more about how we can improve your experience in the future.Your feedback is important to us, and we hope to have the opportunity to serve you better next time.Best regards,Sara DrammehGuest Relations Associate
by A verified traveler
Posted 26 Oct 2024
Check in staff was not friendly but hotel was nice, room was clean.
Comment from Hotel Management
28 Oct 2024 by Sara, Hotel Management
Hello Cheryl,Thank you for your review. I’m glad to hear that you found the hotel nice and the room clean. I apologize for the experience you had with our check-in staff and will address this with our team to ensure better service in the future.We appreciate your feedback and hope to welcome you back for a more positive experience!Warm Regards,Sara DrammehGuest Relations Associate
by A verified traveler
Posted 25 Oct 2024
Amazing welcome when checking in and room was clean and tidy. That was conveniently located right off the main road. It was nice that there was a few restaurants and even a coffee place right out front that you can walk to. Who was warm and clean as well.
Comment from Hotel Management
25 Oct 2024 by Sara, Hotel Management
Hello Matthew,Thank you for your wonderful review! We’re thrilled to hear you enjoyed your check-in experience and found your room clean and tidy. It’s great to know our location and nearby amenities added to your stay. We look forward to welcoming you back soon!Warm Regards,Sara DrammehGuest Relations Associate
by A verified traveler
Posted 23 Oct 2024
We got in late on a Friday night. Lots of people hanging around outside. A door that was supposed to be unlocked only with a hotel key was propped open so anyone could walk in and out. Definitely did not make us feel safe. No sheets/ blankets provided for pull out bed- had to make extra trip down to front desk to request.
Comment from Hotel Management
24 Oct 2024 by Sara, Hotel Management
Hello Sheila,Thank you for your feedback. We’re truly sorry to hear about the security concerns and the inconvenience with the pull-out bed. Your safety and comfort are very important to us, and we will address these issues promptly. We appreciate you bringing this to our attention and hope to improve your experience in the future.Warm Regards,Sara DrammehGuest Relations Associate
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Sara, Hotel Management
Hello Nathan,Thank you for your feedback, and I’m sorry to hear that your experience didn’t meet your expectations. We take your comments seriously and will work to address the issues you raised. If you’re open to it, I would appreciate the opportunity to discuss your stay further.Warm Regards,Sara DrammehGuest Relations Associate
by A verified traveler
Posted 13 Oct 2024
These rooms are really nice.
Comment from Hotel Management
14 Oct 2024 by Sara, Hotel Management
Hello Terry,Thank you for your positive feedback! We’re glad you enjoyed the rooms and hope to welcome you back soon!Warm Regards,Sara DrammehGuest Relations Associate
