Ratings based on 991 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
Great service, good amenities, comfortable room.
by A verified traveler from Carmel
Posted 24 Dec 2024
It has character with tiling and decor. Love the hot tub and location.
Comment from Hotel Management
26 Dec 2024 by Brian, Hotel Management
Dear Fallon,I would like to sincerely thank you for taking the time to share your feedback with us. We believe that feedback is a gift and I truly appreciate you taking the time to gift your feedback to us. We look forward to having you here the next time your travels take you to Los Gatos.
by A verified traveler
Posted 24 Dec 2024
Comment from Hotel Management
26 Dec 2024 by Brian, Hotel Management
Dear Yoshika, Thank you for the valuable feedback. We look forward to your next stay with us.
by A verified traveler
Posted 23 Dec 2024
It’s always a pleasant stay..
Comment from Hotel Management
26 Dec 2024 by Brian, Hotel Management
Dear Mary,Firstly, I would like to apologize for the delayed response. I am pleased to read that you enjoyed your stay and we look forward to the next time your travels take you to Los Gatos.
by A verified traveler
Posted 12 Dec 2024
The rooms were spacious and clean, and if staying in Los Gatos, a convenient option that's walking distance to the main drag.
Comment from Hotel Management
18 Dec 2024 by Brian, Hotel Management
Dear Jamie,Firstly, I would like to apologize for the delayed response. I am pleased to read that you enjoyed your stay and we look forward to the next time your travels take you to Los Gatos.
by A verified traveler from Gold River
Posted 5 Dec 2024
Comment from Hotel Management
5 Dec 2024 by Brian, Hotel Management
Dear David, Thank you for the valuable feedback. We look forward to your next stay with us.
by A verified traveler
Posted 3 Dec 2024
Second stay. Will not return. Expensive and out dated. Closed hotel restaurant and room next to noisy kitchen. ...that too on a slow Mon night.
Comment from Hotel Management
5 Dec 2024 by Brian, Hotel Management
Dear Ekta,Firstly, I would like to apologize for the delayed response. I’m very disappointed to hear about your experience on your recent stay. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please rest assured that your comments have been shared with the appropriate teams in an effort to improve our service and to prevent this issue going forward.
by A verified traveler from San Mateo
Posted 27 Nov 2024
We stay here on a regular basis. We live it! 👍
Comment from Hotel Management
27 Nov 2024 by Brian, Hotel Management
Dear Rafael,I am pleased to read that you enjoyed your stay and we look forward to the next time your travels take you to Los Gatos.
by A verified traveler
Posted 27 Nov 2024
This was our second stay at this lovely gem of a hotel, and will definitely not be our last. The rooms are spotless, decor, landscaping, and furnishings are truly elegant and the entire design is remarkable. The hospitality professionals we have had the pleasure of meeting are warm and incredibly welcoming.
In particular, Alex and Gabriel went over and above the call of duty to ensure my husband and I were completely thrilled with our second stay; allowing us to explore several rooms before finally landing in the room we enjoyed so much during our first visit. (Thanks guys!)
If you’re looking for a charming and elegant experience with AMAZING Michelin cuisine on site, you need not look any further.
BOOK IT and be sure to check out Dio Deka. YUMMMMMM
Roni Rudy
Comment from Hotel Management
27 Nov 2024 by Brian, Hotel Management
Dear Roni,Thank you for taking the time to share your feedback and for appreciating our front desk staff. It’s also great to hear that the cleanliness of your guest room and the hotel grounds meets your expectation. Once again we appreciate the feedback and we hope to serve you again whenever our travels bring you back to Los Gatos.
by A verified traveler from Moses Lake
Posted 19 Nov 2024
The location is excellent and very walkable to nearby shops and restaurants.
Comment from Hotel Management
23 Nov 2024 by Brian, Hotel Management
Dear Rachel,Firstly, I would like to apologize for the delayed response. I am pleased to read that you enjoyed your stay and we look forward to the next time your travels take you to Los Gatos.
