Ratings based on 980 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Oct 2024
Very nice will stay there again
Comment from Hotel Management
18 Oct 2024 by Summer GM, Hotel Management
Thank you for choosing to stay with us during your recent visit to the Los Gatos area. I am so very pleased to hear that you found everything to your liking. Thankyou also for taking time out of your day to fill out our survey and share your experience. We hope to see you soon.
by A verified traveler
Posted 16 Oct 2024
No ice maker.
Comment from Hotel Management
16 Oct 2024 by Summer Katona GM, Hotel Management
Thank you for choosing to stay with us during your recent visit to the Los Gatos area. I am so very pleased to hear that you found everything to your liking. My apologies if you were not informed that our ice maker is located in our kitchen and we have 24 hour staff that is happy to fill your ice bucket, cups, or cooler. Thankyou also for taking time out of your day to fill out our survey and share your experience. We hope to see you soon.
by A verified traveler
Posted 2 Oct 2024
Comment from Hotel Management
3 Oct 2024 by Summer Katona GM, Hotel Management
Thank you for choosing to stay with us during your recent visit to the Los Gatos area. I am so very pleased to hear that you found everything to your liking. Thankyou also for taking time out of your day to fill out our survey and share your experience. We hope to see you soon.
by A verified traveler
Posted 1 Oct 2024
The breakfast served milk that was stressful to open to be able to pour for cereal
Comment from Hotel Management
2 Oct 2024 by Summer GM, Hotel Management
Thank you for your recent stay at our hotel. On behalf of my entire team I would like to Apologize for falling short of your expectation's. We truly do strive to be the best in hospitality. I can absolutly look into more user friendly milk options. I really hope you come back and give us a chance to redeem ourselves, and enjoy our improvements.if there's anything I can do to improve your next stay please don't hesitate to call.
by A verified traveler
Posted 28 Sep 2024
The property clearly hired a construction work on the second floor and they started at 6am dragging equipment and tools. The walls are so thin you can hear everything. Lots of other options that are cheaper
Comment from Hotel Management
30 Sep 2024 by Summer Katona GM, Hotel Management
Hi Erik, On behalf of my entire team I would like to apologize for not meeting and exceeding your expatiations. I can assure you that we do not have any construction going on at the hotel during this time, if we did we would make sure to list it on our websites so that our guests would be able to make an informed decision. I hope that you decide to give us another chance to provide you with superior service.
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Summer Katona GM, Hotel Management
Hi Maria, Thank you for choosing to stay with us during your recent visit to the Los Gatos area. I am so very pleased to hear that you found everything to your liking. Thankyou also for taking time out of your day to fill out our survey and share your experience. We hope to see you soon.
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Summer Katona GM, Hotel Management
Hi Stephanie,Thank you for choosing to stay with us during your recent visit to the Los Gatos area. I am so very pleased to hear that you found everything to your liking. Thankyou also for taking time out of your day to fill out our survey and share your experience. We hope to see you soon.
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Summer Katona GM, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 22 Sep 2024
Room smelled and noisy and no counter space in bathroom
Comment from Hotel Management
23 Sep 2024 by Summer Katona GM, Hotel Management
Hello Perter, Thank you for your recent stay at our hotel. On behalf of my entire team I would like to Apologize for falling short of your expectation's. We truly do strive to be the best in hospitality. We will be changing some things in the rooms this year. I really hope you come back and give us a chance to redeem ourselves, and enjoy our improvements.if there's anything I can do to improve your next stay please don't hesitate to call.
by A verified traveler
Posted 21 Sep 2024
Overall very good.
Comment from Hotel Management
23 Sep 2024 by Summer Katona GM, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
