Ratings based on 989 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 24 Dec 2024
Shower door in 118 needs alignment. Toilet seat needs replacing due to very loud opening and closing. Coffee maker does not work.
4 out of 5
by A verified traveler

Posted 16 Dec 2024
Good place.
Comment from Hotel Management
17 Dec 2024 by Summer Katona GM, Hotel Management
Thank you for choosing to stay with us during your recent visit to the Los Gatos area. I am so very pleased to hear that you found everything to your liking. By taking time out of your day to fill out our survey and share your experience you help us to learn and grow. We hope to see you soon.
4 out of 5
by A verified traveler

Posted 7 Dec 2024
Comment from Hotel Management
7 Dec 2024 by Summer Katona GM, Hotel Management
Thank you for choosing to stay with us during your recent visit to the Los Gatos area. I am so very pleased to hear that you found everything to your liking. By taking time out of your day to fill out our survey and share your experience you help us to learn and grow. We hope to see you soon.
5 out of 5
by A verified traveler

Posted 3 Dec 2024
Comment from Hotel Management
6 Dec 2024 by Summer Katona GM, Hotel Management
Thank you for choosing to stay with us during your recent visit to the Los Gatos area. I am so very pleased to hear that you found everything to your liking. By taking time out of your day to fill out our survey and share your experience you help us to learn and grow. We hope to see you soon.
5 out of 5
by A verified traveler

Posted 2 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Summer, Hotel Management
Thank you for choosing to stay with us during your recent visit to the Los Gatos area. I am so very pleased to hear that you found everything to your liking. By taking time out of your day to fill out our survey and share your experience you help us to learn and grow. We hope to see you soon.
5 out of 5
by A verified traveler

Posted 20 Nov 2024
Good breakfast with fresh fruit! Very clean, quiet rooms.
Comment from Hotel Management
22 Nov 2024 by Summer Katona GM, Hotel Management
Thank you for choosing to stay with us during your recent visit to the Los Gatos area. I am so very pleased to hear that you found everything to your liking. By taking time out of your day to fill out our survey and share your experience you help us to learn and grow. We hope to see you soon.
4 out of 5
by A verified traveler

Posted 16 Nov 2024
Very noisy as workmen had non-stop operations during the day.
Comment from Hotel Management
19 Nov 2024 by Summer Katona GM, Hotel Management
Hi Charles, On behalf of my entire team I would like to apologize for not meeting and exceeding your expatiations. I would like to apologize for the noise disrupting you during your stay. I hope that you decide to give us another chance to provide you with superior service.
3 out of 5
by A verified traveler

Posted 15 Nov 2024
Decent place
Comment from Hotel Management
19 Nov 2024 by Summer Katona GM, Hotel Management
Thank you for choosing to stay with us during your recent visit to the Los Gatos area. I am so very pleased to hear that you found everything to your liking. Thankyou also for taking time out of your day to fill out our survey and share your experience. We hope to see you soon.
5 out of 5
by A verified traveler

Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Summer Katona GM, Hotel Management
Thank you for choosing to stay with us during your recent visit to the Los Gatos area. I am so very pleased to hear that you found everything to your liking. Thankyou also for taking time out of your day to fill out our survey and share your experience. We hope to see you soon.
4 out of 5
by A verified traveler

Posted 10 Nov 2024
Clean facilities and nice staff. The breakfast was fresh and tasty. The magnifying mirror was a nice touch however it didn’t work. I suggest your staff double check the rooms to make sure all things are working. USB plugs are essential these days. Updating with USB plugs would be great.
Comment from Hotel Management
12 Nov 2024 by Summer Katona GM, Hotel Management
Thank you for choosing to stay with us during your recent visit to the Los Gatos area. I am so very pleased to hear that you found everything to your liking. Thankyou also for taking time out of your day to fill out our survey and share your experience. We hope to see you soon.