Ratings based on 158 Verified Reviews
4.4 Room cleanliness
4.6 Service & staff
3.7 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
We enjoyed the week kept garden and pool area where it was obvious that the staff were taking care of the area with pride. El Encanto is my favorite place to spend time in San Jose del Cabo.
Comment from Hotel Management
22 May 2024 by Reservations Office, Hotel Management
Hello Ms. Nancy,We’re humbled by your support and look forward to being your preferred choice for Hotel Playa del Sol in the future.
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
16 May 2024 by Reservations Office, Hotel Management
Hello Mr. Justin, We’re happy to see that you had a 5-Star experience at Hotel Playa del Sol. We look forward to having you stay with us in the future.
by A verified traveler from Lewisville
Posted 8 May 2024
Quiet. Great views. Great value.
Comment from Hotel Management
8 May 2024 by Reservations Office, Hotel Management
Hello John,Thanks so much for taking the time to leave a review about Hotel Playa del Sol. Our customer’s feedback guides our business and helps us keep improving the service we provide. Thank you for choosing to stay with us!
by A verified traveler
Posted 3 May 2024
The A/C sounded like it was going to fall off the wall all night. The bathroom towels were old, stained at ratty like cleaning rags.
The employees were beautiful, pleasant , sweet & hard-working people. Food was very mediocre and expensive. The rooms needed some eating utensils and a microwave. A clock in the room would have been very nice. The view on the beach was excellent . They should give guests #1 dibs on the pickleball courts. NOT the locals hogging all the courts in the cool mornings. Just wrong and frustrating not to be able to play pickleball as advertised for the price paid to stay at the hotel!!!!
Comment from Hotel Management
3 May 2024 by Reservations Office, Hotel Management
Dear Calvin,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. We hope to have the opportunity to serve you better in the future. Thank you again for your feedback and for choosing to stay at Hotel Playa del Sol.
by A verified traveler
Posted 27 Apr 2024
We had a great time at this beautiful property. Only one thing, the pool deck was not swept our entire weeks stay. This caused uncomfortable walking as tree seeds were on the deck. Other than that it was amazing.
Comment from Hotel Management
27 Apr 2024 by Reservations Office, Hotel Management
Hello Natalie,Thank you for bringing this to our attention.Our customer’s feedback guides our business and helps us keep improving the service we provide. We look forward to delivering another excellent experience to you next time you visit Hotel Playa del Sol. Thanks for choosing to stay with us!
by A verified traveler
Posted 26 Apr 2024 on Orbitz
Older property but people are super nice. Easy to walk to lunch or dinner. Very quiet but if you want quiet and really nice people. This is the place.
Comment from Hotel Management
26 Apr 2024 by Reservations Office, Hotel Management
Hello Mr. Earl,Thank you again for your 5-star rating and for being an amazing part of our journey. Your support means everything to us, and we can’t wait to exceed your expectations every time you choose to visit Hotel Playa del Sol.
by A verified traveler
Posted 18 Apr 2024
Although playa del sol has aged, it's still a magical, quiet, friendly property. I Love this place just the way it is. It is for the traveler that wants to have a peaceful easy feeling.
Comment from Hotel Management
20 Apr 2024 by Reservations Office, Hotel Management
Hello Ms. Jodi,We’re humbled by your support and look forward to being your preferred choice for Hotel Playa del Sol in the future.
by A verified traveler
Posted 14 Apr 2024 on Hotels
Comment from Hotel Management
15 Apr 2024 by Reservations Office, Hotel Management
Hello Erin,We’re really grateful and appreciate you taking the time to share your rating with us.
by A verified traveler
Posted 13 Apr 2024
Great location, Beautiful & quite gateway
Comment from Hotel Management
13 Apr 2024 by Reservations Office, Hotel Management
Hello Mr. Enrique,Thank you so much for your positive rating for your recent visit to Hotel Playa del Sol. We look forward to seeing you again in the future!
by A verified traveler
Posted 9 Apr 2024 on Hotels
Love this place. Great staff and great location .
Comment from Hotel Management
11 Apr 2024 by Reservations Office, Hotel Management
Hello Mr. Daniel,We’re really grateful and appreciate you taking the time to share your rating with us. We hope you come back again to visit us soon!
