Ratings based on 87 Verified Reviews
3.1 Room cleanliness
3.5 Service & staff
2.9 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Feb 2024
good area, awful experience, its non refundable but when their card reader wasnt working to pay we were forced to go all around towns finding an atm that works, the pool is very dirty, and poor management,
by A verified traveler
Posted 20 Feb 2023
by A verified traveler
Posted 18 Feb 2023
by A verified traveler
Posted 29 Jan 2023
So loud every morning due to constuction. And the water pump echoes through the building at all hours.
by A verified traveler
Posted 2 Dec 2022
The area around the hotel was definitely sketchy. We checked in and they had reservations for 2 nights which was incorrect and made us pay in cash. The room itself was spacious but there were no towels and a bed was missing a blanket, the only thing covering the sliding door was a blanket that was too short to cover the entire window/sliding door. You could move the door frame if you pulled hard enough. The sheets were incredibly stained but seemed clean. I did not feel safe at all but stayed because my entire family was exhausted and it was too late to look for something else.
Ive stayed in many mexican hotels, and this was one of the worst.
by A verified traveler
Posted 1 Dec 2022 on Travelocity
by A verified traveler
Posted 1 Dec 2022 on Travelocity
Pool was dirty and wasn't usable
First day of stay ( back in business on 2nd.day)
by A verified traveler
Posted 11 Nov 2022
My son had problems breathing during my first night. My wife, a nurse, suspects black mold poisoning which is found in the unventilated bathroom. The picture in the ad shows a complete roof but it is incomplete. We arrived to constructions of an additional floor. We woke to workers hammering at 5:30AM. I ask for refund for remaining 2 nights only to be told I would not get one. This appears to be a very disrespectfully owed company. They would rather me write a TRUTHFUL and negative review than to give my money back. So extremely disappointed. I am hoping Expedia will step in to cover my lost cost, but guessing it is unlikely due to fine print etc. Avoid this hotel unless you like to have no sleep on hard beds and be woken early to noise and risk your your health do to black mold exposure.
by A verified traveler
Posted 16 Jun 2022
by A verified traveler
Posted 30 Mar 2022 on Hotels
