Ratings based on 842 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
27 Oct 2024 by DANIEL BRUINGTON, W Insider, Hotel Management
Lisa,I'm so glad you had a great stay with us! Thank you for leaving a wonderful review and please reach out to me prior to your next visit so I can prepare an extra special W experience for you! See you again soon!daniel.bruington@whotels.com
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
25 Oct 2024 by DANIEL BRUINGTON, W Insider, Hotel Management
Thank you for this wonderful review, Alan! We look forward to welcoming you back to the W Los Angeles again soon! :)
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
20 Oct 2024 by DANIEL BRUINGTON, Guest Services Manager, Hotel Management
Joseph,Thank you for taking a moment to review your stay. Please reach out to me with any specific issues or concerns you had that kept this from being a 5 star review as we want to do everything we can to ensure your next stay is an absolutely stellar W experience!Daniel.Bruington@whotels.com
by A verified traveler
Posted 18 Oct 2024
Excellent service
Comment from Hotel Management
19 Oct 2024 by DANIEL BRUINGTON, Guest Services Manager, Hotel Management
Ziyi,Thank you for this wonderful review! We are extremely proud of our team and the excellent service they are committed to providing here at the W LA! Have a great weekend and we hope to see you back again soon! :)
by A verified traveler
Posted 13 Oct 2024
Good hotel - clean
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
19 Oct 2024 by DANIEL BRUINGTON, Guest Services Manager, Hotel Management
Guiqin,I am very sorry to see this visit fell short of our very high standards here at the W Los Angeles. Please reach out to me with the specific reasons for your negative review so that I can make sure all issues are addressed. Have a wonderful day and I hope we have the opportunity to turn this experience around for you on a future visit!Daniel.Bruington@whotels.com
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
10 Oct 2024 by Tsvetelina, Hotel Management
Dear Leah, thank you for your positive score and for choosing to stay with us.
by A verified traveler
Posted 20 Sep 2024
I recently stayed at the W hotel while my soon to be wife had her bridal shower party at STK. We were treated with the greatest hospitality by the manager Darren and his excellent staff. Darren recommended the braised short rib plate, and it was absolutely fantastic. My experience was beyond a 5 star review.
Comment from Hotel Management
19 Oct 2024 by DANIEL BRUINGTON, Guest Services Manager, Hotel Management
Angela,Thank you for your wonderful review! Darren and the STK truly are stellar and we really appreciate you recognizing them in such positive light. I hope we have the opportunity to delight you and your wife again here at the W in the near future!
by A verified traveler from los angeles
Posted 17 Sep 2024
by A verified traveler from San Francisco
Posted 16 Sep 2024
