Ratings based on 1,022 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Leadership Team, Hotel Management
Dear Jenniffer, We appreciate your feedback and hope your overall stay was pleasant. It was our pleasure hosting you, and we hope you will return any time your travels bring you this way.Best Regards,Leadership Team
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
1 Dec 2024 by Dior, Hotel Management
Thank you so much for sharing your feedback! We're thrilled to hear that you had a great stay at Townplace by Marriott LAX/Hawthorne. We truly appreciate your 4-star rating, and we're glad to know you enjoyed our amenities and services.If there’s anything specific that could have made your experience even better, we would love to hear your thoughts. We’re always looking for ways to improve and ensure every guest has a perfect stay.We look forward to welcoming you back soon!
by A verified traveler
Posted 30 Nov 2024
Was rude stuff diapered out lobby ok rooms good breakfast stuff are robots they don’t help at all
Comment from Hotel Management
1 Dec 2024 by Leadership Team, Hotel Management
Dear Latesha, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from our associates. We take our guest comments seriously, as they will help us enhance the experience for future guests. We are glad that our breakfast and accommodations meet your expectations. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Best Regards,Leadership Team
by A verified traveler
Posted 29 Nov 2024
I usually bring my own fire stick and for "good" internet, you will pay about $5 each day you stay. But, the KICKER the TV only has 1 working HDMI and it only works "fully" with the hotels HDMI connect. Yes, I was able to connect my fire stick, but the volume didn't work, I couldn't utilize 2 or more HDMI ports and the TV was extremely loud (with no volume control) if it's not the hotels provided TV options.
Comment from Hotel Management
1 Dec 2024 by Dior, Hotel Management
Thank you for sharing your detailed feedback. We're glad to hear you had a generally positive stay at TownePlace Suites by Marriott LAX/Hawthorne. We also appreciate your insights regarding the TV setup and internet service. We understand how important it is to have seamless access to your personal devices, and we apologize for the inconvenience with the HDMI ports and the volume control issue.We are continually working to improve our guest experience, and your feedback helps us identify areas for improvement. We'll be sure to look into the HDMI limitations and address the internet service to make it more convenient for all guests.Thank you again for bringing this to our attention, and we hope to have the opportunity to serve you even better during your next stay!
by A verified traveler from Nassau
Posted 27 Nov 2024
Great for short stays especially to watch football games
Comment from Hotel Management
28 Nov 2024 by Dior, Hotel Management
Thank you so much for your fantastic 5-star review! We're thrilled to hear that our location was perfect for your short stay and that you had a great time watching football games. We truly appreciate your kind words and hope to welcome you back soon for another enjoyable visit. If you ever need anything during your next stay, don't hesitate to reach out. Safe travels!
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Leadership Team, Hotel Management
Dear Jerry, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Best Regards, Leadership Team
by A verified traveler
Posted 19 Nov 2024
Very clean place. Rooms were good in size. Easy parking. We felt safe in that area being the police station was near.
Comment from Hotel Management
26 Nov 2024 by Dior, Hotel Management
Thank you so much for your wonderful review! We're thrilled to hear that you found the property clean, the rooms spacious, and the parking convenient. It's also great to know that you felt safe with the nearby police station. We truly appreciate your feedback and hope to welcome you back soon for another great stay!
by A verified traveler
Posted 18 Nov 2024
Only one of the two elevators was working making a long wait time during busy morning and afternoon traffic. The staff was friendly and the breakfast was good.
Comment from Hotel Management
19 Nov 2024 by Leadership Team, Hotel Management
Dear Patrick, Thank you for choosing TownePlace Suites Los Angeles LAX/Hawthorne! We are glad to hear you enjoyed the breakfast and found our team to be friendly. We are sorry for the inconvenience caused by the elevator and appreciate your patience. Your comments will help us improve, and we hope to see you again soon.Best Regards,Leadership Team
by A verified traveler
Posted 17 Nov 2024
Easy parking and felt very safe
Comment from Hotel Management
17 Nov 2024 by Leadership Team, Hotel Management
Dear Em, Thank you for your review! We are pleased to know you found parking convenient and felt secure during your stay. Providing a safe and hassle-free experience for our guests is always our priority. We hope to welcome you back soon for another comfortable visit at TownePlace Suites Los Angeles LAX/Hawthorne!Best Regards,Leadership Team
by A verified traveler
Posted 16 Nov 2024
Great breakfast options and really enjoyed the hospitality by each member of the staff
Comment from Hotel Management
23 Nov 2024 by Danielle, Hotel Management
Thank you for your kind words! We're so glad you enjoyed the breakfast and appreciated our staff's hospitality. We hope to welcome you back soon!
