Ratings based on 980 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
What can i say it was our first stay here . It was very nice and clean room and so comfortable i never slept in the hotel that good. Front desk was friendly and a building had secured elevator!!!! Overall i can reate 10/10 !! Because it was very clean hotel . Please keep it like that.
Comment from Hotel Management
19 Nov 2024 by Customer Care Team, Hotel Management
Hi Ani, We’re thrilled to hear that your first stay with us was so enjoyable and that you had such a restful night! It’s great to know that the cleanliness, comfort, and secure elevator made a positive impression. We take great pride in maintaining a clean and welcoming environment, and your feedback is truly appreciated. We’ll continue to uphold these standards so that your next stay can be just as wonderful. Thank you for the perfect rating, and we can’t wait to welcome you back!Best Regards, Customer Care Team
by A verified traveler
Posted 16 Nov 2024
The bed was comfortable and it's close to Universal. Otherwise, nothing special. Heavy perfumed scent in the lobby and halls, which was pretty overwhelming. They didn't offer any kind of breakfast, not even coffee on the lobby. There was also a loud ticking noise in the walls all night. The pizza joint across the street was pretty good though.
Comment from Hotel Management
19 Nov 2024 by Customer Care Team, Hotel Management
Hi Cassandra, We’re glad to hear you found the bed comfortable and appreciated the proximity to Universal. However, we apologize for the overwhelming scent in the lobby and halls, as well as the loud ticking noise that disturbed your sleep. We’ll review these issues to ensure a more pleasant environment for future guests. We also understand that not having breakfast or coffee available was a letdown, and we will consider adding more amenities to enhance the stay. On a positive note, we’re happy the pizza joint across the street added to your experience. Thank you for your feedback, and we hope to have the chance to provide a better stay next time!Best Regards, Customer Care Team
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Customer Care Team, Hotel Management
Hi Brieanna, Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards, Customer Care Team
by A verified traveler
Posted 9 Nov 2024
ME AND MY BOYFRIEND REALLY ENJOYED OUR STAY HERE, DUE TO IT'S GREAT STAFF, CLOSE PARKING LOT, NEAT AREA AND A VERY WELL MAINTAINED PLACE 💗
Comment from Hotel Management
9 Nov 2024 by Tilt Hotel Universal- Hollywood , Hotel Management
Thank you so much for taking the time to share your thoughts during your stay with us! We are thrilled to have exceeded your expectations during your visit. We look forward to seeing you again in the future.
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Tilt Hotel Universal- Hollywood , Hotel Management
Thank you very much for staying with us and taking the time to rate our property a 4/5! We look forward to your next visit!
by A verified traveler
Posted 7 Nov 2024
Nice walking distance to Universal Studios. Clean rooms.
Comment from Hotel Management
9 Nov 2024 by Tilt Hotel Universal- Hollywood , Hotel Management
Thank you for taking the time to share your thoughts with us during your stay. We are very happy to hear that you found our location good for Universal Studios Hollywood and you were happy with your room. We look forward to seeing you again soon!
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest,Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Best Regards,Customer Care Team
by A verified traveler
Posted 5 Nov 2024
Nice place and very kind staff.
Comment from Hotel Management
6 Nov 2024 by Customer Care Team, Hotel Management
Hi Oscar, Thank you for your kind words! We're so glad to hear you enjoyed your stay and appreciated our staff. They truly strive to provide excellent service, and it's always wonderful to know their efforts are noticed. We hope to welcome you back again soon for another great experience!Best Regards, Customer Care Team
by A verified traveler from Clovis
Posted 5 Nov 2024
Good experience
Comment from Hotel Management
5 Nov 2024 by Customer Care Team, Hotel Management
Hi Andrea, Thank you for your feedback! We're pleased to hear you had a good experience with us. If there are any specific highlights or suggestions you’d like to share that could enhance your next stay, we’d love to hear them. We look forward to welcoming you back soon!Best Regards, Customer Care Team
by A verified traveler
Posted 3 Nov 2024
Very clean comfortable. Nice size room. Easy short drive to Universal Studios.
Comment from Hotel Management
5 Nov 2024 by Customer Care Team, Hotel Management
Hi Sara, We’re delighted to hear you enjoyed the spacious and comfortable room along with the convenience of being so close to Universal Studios! It’s wonderful to know our location made your visit easy and enjoyable. We’ll make sure our team continues to maintain the high standards of cleanliness and comfort that made your stay memorable. We look forward to welcoming you back for more relaxing stays whenever you’re in the area!Best Regards, Customer Care Team
