Ratings based on 317 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
What a surprise this hotel was. Such a gem in Maibu .they give you a super cool car/ surf boards / wet suits . Staff were amazing - so friendly but not over the top so you feel like you’re staying in your own little place. Amazing attention to detail. Coifee brought to your room in the morning. Beautiful roof terrace with an amazing vibe and view. Would love to come back amd surf for a week!
Comment from Hotel Management
21 Nov 2024 by Team Surfrider, Hotel Management
Hi Sonia - Thank you so much for your kind and thoughtful review! We're stoked to hear that you had such a wonderful experience with us. It sounds like you fully embraced the beach vibe, from the surfboards and wetsuits to the stunning roof terrace views! We're so glad you felt at home and appreciated the special touches like the morning coffee. Out team will be so happy to hear your praise- they truly love creating a relaxed and welcoming atmosphere for our guests. We'd absolutely love to have you back for a surf-filled week anytime! Cheers
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Team Surfrider, Hotel Management
Hi bruno - Thank you so much for your review - you were such a joy to have stay with us! We would love to have you back again soon. Cheers
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Team Surfrider, Hotel Management
Hi Mary - It’s great to hear you enjoyed your time with us! We look forward to welcoming you back in the future. Cheers!
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Team Surfrider, Hotel Management
Hi Bernize - - Thank you for sharing your experience! We're thrilled you had a wonderful stay and can't wait to host you again soon. Cheers!
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
5 Nov 2024 by Team Surfrider, Hotel Management
Hi Chantal - - We're so glad to hear you had a great stay! We look forward to welcoming you back soon. Cheers!
by A verified traveler from Fort Morgan
Posted 20 Oct 2024
Surfrider is a quaint, boutique hotel in beautiful Malibu. We stayed here while visiting Pepperdine University nearby and had a wonderful experience. The staff were friendly and accommodating, and the beach house vibe was exactly as advertised. My only feedback to keep in mind for future guests is that it is not quiet (PCH is very noisy) and it is VERY difficult to get a ride-share (Uber or Lyft). If you have to get somewhere on time, just take into account that an Uber may take a long time and there's no guarantee that there will be one at all. Will definitely be back!!
Comment from Hotel Management
24 Oct 2024 by Team Surfrider, Hotel Management
Hi Juliane - Thank you so much for taking the time to leave this detailed review. We are so happy that you enjoyed your stay with us! We agree that rideshare can be tough in Malibu and encourage the use of our onsite, complimentary Mini Coopers for local driving needs. We hope to host you again soon! Cheers,
by A verified traveler
Posted 6 Oct 2024
Staff was awesome. So friendly and helpful.
Comment from Hotel Management
17 Oct 2024 by Team Surfrider, Hotel Management
Hi Scott - Thank you for taking the time to leave this kind review! We are so glad that you enjoyed your stay and our staff. We hope to see you on your next trip to Malibu! Cheers
by A verified traveler
Posted 13 Sep 2024
More like a motel than a hotel-It’s on hwy 1, so traffic noise is to be expected- At first our experience was great Ariel the manager set us up with a room with a comfortable bed- The AM delivered coffee from the roaster they partnered with was amazing- The hotel has a upper deck where u can drink your coffee while you watch the pacific- amazing view, but the experience crashed when i pulled a long hair out of my eggs- that in itself would not be so bad if not for the additional hairs my wife then pointed out to me- They were not the kind from your head- Disgusting… was it because i ordered no toast? One bad actor should not ruin it for the good staff, so if you go here just don’t eat!
Comment from Hotel Management
14 Sep 2024 by Team Surfrider, Hotel Management
Hi Brad - It is disappointing to hear that the resolutions discussed at the end of your stay did not meet your expectations. We deeply apologize that our service fell short of the experience you had hoped for as our guests' experience is our top priority here at The Surfrider. When you met with our General Manager who was able to refund a portion of your stay when you left early it seemed as though all issues had been resolved. Again, we wish that if you had still felt this way during your checkout our team would have been made aware in hopes of ensuring you left feeling well taken care of. - Arielle & Team
by A verified traveler
Posted 12 Sep 2024
Wonderful 👍😎
Comment from Hotel Management
13 Sep 2024 by Team Surfrider, Hotel Management
Hi Darren - Thank you so much for leaving this review! It was so great having you here with us at The Surfrider and we hope to see you soon! Cheers,
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
3 Sep 2024 by Team Surfrider, Hotel Management
Hi Rhys - We are so glad to see that you enjoyed your stay with us here at The Surfrider! We hope to see you on your next trip to Malibu!
