Ratings based on 748 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
It was disappointing, it was a motel, upgraded with some fun color furniture that I got tricked in picking. It was just an overpriced motel.
Comment from Hotel Management
22 Nov 2024 by General Manager, Hotel Management
Hello Larise, Thank you for sharing your feedback with us. We truly sorry to hear that your stay did not meet your expectations. Our goal is always to provide a comfortable and enjoyable experience for all of our guests, and we regret that we fell short during your visit.We aim to balance charm with practicality, and while we take pride in our design choices, we understand that this might not have aligned with your preferences. We appreciate your comments regarding the value and appearance, as this helps us identify areas where we can improve.If there’s anything specific, we could have done to enhance your experience, or if you’d like to discuss this further, please don’t hesitate to reach out to the hotel directly. Your feedback is invaluable, and we’d love the opportunity to make things right for you in the future.Warm regards, Jaime AGeneral Manager
by A verified traveler
Posted 20 Nov 2024
I have stayed here several times. It is basic but clean and the staff is very attentive.
Comment from Hotel Management
22 Nov 2024 by Kat from Marketing, Hotel Management
We truly appreciate the time you took to leave us a 5-star review, Shannon! It’s fantastic to know we met your expectations. We look forward to being your go-to place whenever you’re in town!
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Kat from Marketing, Hotel Management
Thank you for the 5-star review, Maria! Knowing you had a perfect stay with us makes our day. We’ll be ready to welcome you back with open arms!
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Kat from Marketing, Hotel Management
We truly appreciate your 5-star feedback, Anabella! It’s fantastic to know you loved your stay, and your support means the world to us. We can’t wait to welcome you back!
by A verified traveler
Posted 7 Nov 2024
It was cozy and clean
Comment from Hotel Management
8 Nov 2024 by Kat from Marketing, Hotel Management
Thank you for the fantastic rating, Susana! We’re thrilled everything was to your liking and that you had such a positive stay. We look forward to serving you again!
by A verified traveler
Posted 7 Nov 2024
Booked last minute and was pleasantly surprised! Hotel quality!! The common area/reception was very nice. Not many places include breakfast like that !! Would stay again now that I know this place exists
Comment from Hotel Management
7 Nov 2024 by Oscar L., Hotel Management
Good Morning Mindy,Thank you again for staying with us! I'm glad to hear that you discovered our charming hotel and enjoyed your stay. We look forward to having you with us again!Warm regards,
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Jaime A., Hotel Management
Good Morning Johana,Thank you again for choosing to stay with us! I would love to hear more about your recent stay. Please reach out to me directly. Warm regards,
by A verified traveler
Posted 4 Nov 2024
We arrived at 1 AM and tried to check in. We were very tired considering we had to drive 4 hours to get there. Once we tried to check in the employee did not someone out for 30 minutes even after calling. When the employee stepped out they stated that they didn’t come out because they “thought we were trying to book our room”. Service is terrible you should always come out to see what the costumer needs considering it’s your job.
Comment from Hotel Management
7 Nov 2024 by Jaime A., Hotel Management
Good Morning Yazmine,I'm terribly sorry about the experience you received upon your arrival. Please reach out to me directly so that we may rectify this experience. I look forward to hearing back from you.Warm regards,
by A verified traveler
Posted 3 Nov 2024
It was clean and easy drive to Universal Studios.
Comment from Hotel Management
7 Nov 2024 by Oscar L., Hotel Management
Good Morning Jocelyn,Thank you again for choosing to stay with us. I'm glad to hear that you found our hotels location ideal to your needs. We look forward to having you with us in the near future.Warm regards,
by A verified traveler
Posted 2 Nov 2024
This is a good value motel. The rooms have been updated but could do with a mirror in the bedroom, better lighting and an iron and ironing board. It’s clean. The breakfast is mostly packet food and high sugar. But there is a 7/11 nearby where we got some fresh fruit. There are loads of restaurants nearby too. Parking was only $10 per night and it’s near the freeway for easy transportation. All in all, it was as expected.
Comment from Hotel Management
6 Nov 2024 by Kat from Marketing, Hotel Management
Thank you for the 4-star rating, Gail! It’s wonderful to know you had a good stay, and we appreciate the helpful feedback. We’re excited to have the opportunity to serve you again soon for an even better experience!
