Ratings based on 966 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Reno
Posted 1 Jan 2025
Very bad
Comment from Hotel Management
2 Jan 2025 by Customer Care Team, Hotel Management
Dear Ahmed, we're sorry to hear that your experience wasn't up to expectations. Your feedback is important, and we'd like to learn more about what went wrong so we can improve. Please feel free to share any specific issues, and we'll do our best to address them and ensure a better experience in the future.Best Regards, Guest Experience TeamMoment Hotel
by A verified traveler
Posted 31 Dec 2024
Staying at the moment hotel was fine. Check in was easy and quick, the staff were all friendly. A downside was that the tv wouldn’t switch off one channel. So I just turned on my streamer via my cell or laptop. Also, their WiFi was having connection issues. I had to ask the front desk to help me connect. Then, about 2 days into my stay, the WiFi stopped working again. The hotel itself was pretty quiet but based on my room facing the main street, I could hear the cars and ambulances when they’d drive by. All in all though, I enjoyed my stay. Convenient location, plenty of parking available - given a complimentary wine, clean room, self regulated temps so I was able to keep it nice and toasty, etc.
Comment from Hotel Management
1 Jan 2025 by Customer Care Team, Hotel Management
Dear Malinda, thank you for sharing your feedback with us! We’re glad to hear that your check-in was smooth and that you enjoyed the convenience of our location, clean room, and complimentary wine. However, we do apologize for the issues you experienced with the TV and WiFi during your stay. We understand how important these amenities are and will address the technical difficulties with our team to ensure better functionality for future guests. We also appreciate you letting us know about the street noise; we’ll look into possible solutions to reduce disturbances. We hope to have the opportunity to welcome you back for an even better experience next time.Best Regards, Guest Experience TeamMoment Hotel
by A verified traveler
Posted 27 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Customer Care Team, Hotel Management
Dear Erick, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards, Guest Experience TeamMoment Hotel
by A verified traveler from Fresno
Posted 27 Dec 2024
Great staff easy parking. Clean modern design. Only negatives were that the on property bar is not open and my room was located near Sunset Boulevard and very loud at night due to traffic.
Comment from Hotel Management
27 Dec 2024 by Guest Services - Milana , Hotel Management
Thank you so much for your kind review! We're thrilled to hear that you enjoyed our staff, parking, and the clean, modern design of our hotel. We truly appreciate your feedback regarding the bar and the noise from Sunset Boulevard. We’re sorry for any inconvenience that may have caused. We would love to welcome you back in the future and hope to provide an even more comfortable experience. Thank you again for sharing your thoughts, and we look forward to hosting you soon!
by A verified traveler
Posted 27 Dec 2024
Staff was so friendly. Willing to do whatever to help and go above and beyond.
Comment from Hotel Management
27 Dec 2024 by Guest Services - Milana, Hotel Management
Dear Ethan,Thank you for taking the time to leave feedback based upon your most recent stay at The Moment Hotel. We appreciate your feedback and kind words about our valued staff on site. We look forward to welcoming you back, hopefully in the near future. Happy Holidays and Happy New Years to you and your family! #CreateYourMoment
by A verified traveler
Posted 26 Dec 2024
loved it
Comment from Hotel Management
27 Dec 2024 by Guest Services - Milana, Hotel Management
Thank you for your feedback! We look forward to your return, hopefully in the near future! #CreateYourMoment
by A verified traveler
Posted 18 Dec 2024
Staff is very friendly and hotel is clean and stylish! Would recommend!
Comment from Hotel Management
19 Dec 2024 by Guest Services , Hotel Management
Thank you for your feedback! We look forward to your return.
by A verified traveler
Posted 12 Dec 2024
The property looks like it has had its day in the sun. That day is not now but it wasn’t long ago. Looks like it was a trendy happening roof top bar. It’s getting run down fast however it was perfect for the price point to stay in West Hollywood and add end some concerts. Really it was great.
Comment from Hotel Management
13 Dec 2024 by Ana, Hotel Management
Thank you for taking the time to share your feedback! We're glad to hear that you found our property a great fit for your stay in West Hollywood and enjoyed the convenience of our location for attending concerts.While we’re thrilled you appreciated the value we offer, we acknowledge your observations about the property’s condition. Your comments are important to us, and we are actively working on updates to ensure our guests continue to enjoy a stylish and welcoming atmosphere.We hope to have the opportunity to welcome you back soon and show you the improvements we’re making. Thank you again for staying with us and sharing your experience!
by A verified traveler
Posted 7 Dec 2024
Really nice stay!
Comment from Hotel Management
9 Dec 2024 by Customer Care Team, Hotel Management
Dear Jackson, thank you for your feedback! We're thrilled to hear that you had a really nice stay with us. We look forward to welcoming you back in the future!Best Regards, Guest Experience TeamMoment Hotel
by A verified traveler from Eva Beach
Posted 6 Dec 2024
Not washing machine
Comment from Hotel Management
9 Dec 2024 by Customer Care Team, Hotel Management
Dear Hideko, thank you for your feedback! We apologize for the inconvenience regarding the lack of a washing machine. We understand how important it can be for our guests, and we will certainly look into potential solutions for this in the future. We appreciate you bringing it to our attention!Best Regards, Guest Experience TeamMoment Hotel
