Ratings based on 965 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Overall a good hotel
Comment from Hotel Management
21 Nov 2024 by Hotel Experience Team, Hotel Management
Hi Isaiah,Thank you for taking the time to share your experience. We look forward to your return and appreciate your kind words.
by A verified traveler
Posted 16 Nov 2024
Good
Comment from Hotel Management
18 Nov 2024 by Customer Care Team, Hotel Management
Dear Chanantida, thank you so much for your positive feedback! We're thrilled to know that you enjoyed your stay with us and that everything met your expectations. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic stay in the future.Best Regards, Guest Experience TeamMoment Hotel
by A verified traveler
Posted 12 Nov 2024
It's a great location if you want to experience Sunset Blvd. and WEHO. I have just a couple of complaints: the automatic blinds did not work in the room, and the bathroom was tiny. When we went the bar was not open due to staffing issues.
Comment from Hotel Management
12 Nov 2024 by Ana, Hotel Management
Thank you for your feedback! We’re glad to hear you enjoyed our location near Sunset Blvd. and West Hollywood – it’s certainly a fantastic spot for exploring the area! We apologize for the issues with the automatic blinds and the compact bathroom, as well as the bar closure due to staffing. We're actively working on these concerns to enhance our guest experience. We hope to welcome you back soon for an even better stay!
by A verified traveler
Posted 12 Nov 2024
Loved this Sunset Strip property. Room was clean and cute, comfy beds, short drive to all the Hollywood sites.
Comment from Hotel Management
12 Nov 2024 by Ana, Hotel Management
Thank you so much for sharing your experience! We're thrilled to hear that you loved your stay at our Sunset Strip property and enjoyed the clean, comfortable room and convenient location. It's wonderful to know that our comfy beds and proximity to Hollywood attractions added to your visit. We hope to welcome you back for another great stay soon!
by A verified traveler
Posted 6 Nov 2024
I would definitely stay at the Moment in the future. Only downside was the rooftop deck was closed for renovations. Otherwise it was clean, comfortable and welcoming!
Comment from Hotel Management
7 Nov 2024 by Customer Care Team, Hotel Management
Dear Karin, thank you for your wonderful review! We're thrilled to hear you found the hotel clean, comfortable, and welcoming. However, we apologize for the inconvenience of the rooftop deck being closed for renovations, but we hope to have it ready for you on your next stay. We look forward to welcoming you back in the future!Best Regards, Guest Experience TeamMoment Hotel
by A verified traveler from N. Richland Hills
Posted 6 Nov 2024
It was a nice quiet location. They gave ear plugs but I didnt need them. My VIP bottle of wine was amazing! Close to my conference location
Comment from Hotel Management
7 Nov 2024 by Customer Care Team, Hotel Management
Dear Nicole, thank you for your kind feedback! We're so glad to hear that you enjoyed the quiet location and your VIP bottle of wine. It’s great to know you found everything close to your conference and didn’t need the earplugs provided. We look forward to welcoming you back for another fantastic stay!Best Regards, Guest Experience TeamMoment Hotel
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 4 Nov 2024
The room was updated and comfortable. Perfect for my husband and I. Excellent location.
Comment from Hotel Management
5 Nov 2024 by Ana, Hotel Management
Thank you so much for your kind words! We're delighted to hear that you and your husband found the room updated and comfortable, and that our location was just right for your stay. It was a pleasure having you with us, and we hope to welcome you back soon for another great experience! Safe travels!
by A verified traveler
Posted 2 Nov 2024
Two bars that never opened , no food options or vending machines despite advertising the opposite, reception staff miserable
Comment from Hotel Management
3 Nov 2024 by Ana, Hotel Management
Thank you for sharing your feedback. I am genuinely sorry to hear about your experience with our amenities and the impression left by our staff. We aim to provide a welcoming and enjoyable environment, and it’s clear we missed the mark during your stay. I apologize that our bar and food options were not available as expected; I understand how disappointing this must have been. We're working diligently to improve these areas and better communicate availability to our guests.Please know that we value your comments, as they help us improve. If there's anything we can do to make it right, don't hesitate to reach out to us directly. We would love the chance to make a future visit more enjoyable for you.
by A verified traveler
Posted 1 Nov 2024
Good parking lot and nice rooms. The frosted bathroom door facing the bedroom was an interesting choice though. Lol. The rooms are spacious and clean. And theres a fridge. No microwave though.
Comment from Hotel Management
1 Nov 2024 by Customer Care Team, Hotel Management
Dear Sonya, thank you for your feedback! We’re delighted to hear that you enjoyed our spacious and clean rooms, as well as the good parking options. We appreciate your lighthearted comment about the frosted bathroom door—it's certainly a unique feature! While we’re glad you found the fridge convenient, we apologize for the lack of a microwave. Your insights are valuable to us, and we’ll consider your suggestions as we look to improve our amenities. We hope to welcome you back for another enjoyable stay in the future!Best Regards, Guest Experience TeamMoment Hotel
