Ratings based on 1,232 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Branden Williams, Assistant Front Office Manager., Hotel Management
Dear Kyra, thank you so much for your great rating. We’re absolutely thrilled to hear that you had a fantastic stay with us. We’re always eager to improve our guest experience, and your feedback is invaluable. We would love to know what aspects of your stay you enjoyed most. Was there a particular moment, feature, or service that stood out to you? Any insights you can share will help us continue to provide exceptional service. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future.
by A verified traveler from monterrey
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by C. Ruiz, Hotel Management
Dear Pedro Elizondo,Thank you for the 5-star review! We’re thrilled to know you had a great experience. Your support means so much to us, and we look forward to welcoming you back soon.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by C. Ruiz, Hotel Management
Dear Nicolas, Thank you for the 5-star review! We’re thrilled to know you had a great experience. Your support means so much to us, and we look forward to welcoming you back soon.
by A verified traveler
Posted 18 Nov 2024
One of my favorite hotels in LA. Love the room design, the view of the hills, the coffee shop and bar, and proximity to the Eastside.
Comment from Hotel Management
19 Nov 2024 by C. Ruiz, Hotel Management
Dear Lynn, Thank you for your kind words! We’re thrilled to hear that you enjoyed your stay, from the room design and stunning hill views to our coffee shop, bar, and convenient location near the Eastside. We look forward to welcoming you back to one of your favorite hotels in LA soon.
by A verified traveler
Posted 18 Nov 2024
My experience was below average. The AC barely works, toilet barely flushes and the shower head leaks nonstop no matter how tightly you push it back. The sheers and drapes randomly goes up and down and when you do want it to go up or down, it does not respond. I requested and paid for late checkout and got my keys remagnetized to work during the late checkout but it still did not work. Was locked out and was given a blank key after and had to go back down. It was frustrating and annoying. Not to mention how slow elevators are and one is broken. Would definitely not recommend this hotel to anyone other than the reason of convenient location.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
19 Nov 2024 by C. Ruiz, Hotel Management
Dear Heather, Thank you so much for your amazing review! We truly are thrilled to know you had such a positive experience. Your feedback means a lot to us, and we can’t wait to welcome you back soon
by A verified traveler from fort lauderdale
Posted 16 Nov 2024
Comment from Hotel Management
19 Nov 2024 by C. Ruiz, Hotel Management
Dear Hyesun, Thank you for your feedback and for taking the time to rate your experience. We’re sorry to see that your stay didn’t fully meet your expectations. If there’s anything specific we can do to improve, we’d greatly appreciate your input. Your feedback is invaluable in helping us enhance our guest experience.We hope to have the chance to welcome you back in the future for a more enjoyable stay.
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
19 Nov 2024 by C. Ruiz, Hotel Management
Dear Michael, Thank you so much for your amazing review! We are thrilled to know you had such a positive experience. Your feedback means a lot to us, and we can’t wait to welcome you back soon.
by A verified traveler
Posted 15 Nov 2024
I recently stayed at the Line Hotel and had a fantastic experience. The hotel felt very safe, which is always a top priority for me when traveling. The staff was exceptionally friendly and attentive, making sure every detail of my stay was perfect.
The amenities were spotless and well-maintained, from the rooms to the common areas. It’s clear that the hotel takes cleanliness and guest comfort seriously. Additionally, if you encounter any issues with your room, the staff is quick to accommodate you. They’re fast, efficient, and truly go above and beyond to ensure you’re satisfied.
The overall atmosphere is modern, stylish, and inviting. I highly recommend the Line Hotel for a secure, comfortable, and hassle-free stay.
Comment from Hotel Management
19 Nov 2024 by Branden Williams, Assistant Front Office Manager., Hotel Management
Dear Shannon, thank you taking the time to share your positive experience about your stay. We’re thrilled to hear that your stay was fantastic and that you felt safe and comfortable during your time with us. Our team strives to provide exceptional service, and we’re delighted to know that our staff met your expectations. Their dedication to ensuring guest satisfaction is a cornerstone of our commitment to hospitality. We’re also glad to hear that you appreciated the cleanliness of our facilities. We take pride in maintaining a pristine environment for all our guests. Your feedback about the prompt and efficient resolution of any room issues is invaluable. We’re always working to improve our services, and your input helps us achieve that goal. We hope to have the pleasure of welcoming you again in the future.
by A verified traveler
Posted 15 Nov 2024
The front desk employees were very accommodating. Check in was simple and quick. I love the VIP perks!! This is a great hotel with a bar, restaurant and coffee shop. The best! I will definitely come back here again!
Comment from Hotel Management
17 Nov 2024 by Branden Williams, Assistant Front Office Manager., Hotel Management
Dear Jill, thank you so much for sharing your experience with us. We’re thrilled to hear that our front desk team provided you with friendly and efficient service, making your check in smooth and hassle free. We’re also delighted that you enjoyed the VIP perks as an Expedia VIP member. It's our pleasure to offer special touches that make our guests feel valued and appreciated. We're so glad you had the opportunity to explore our bar, restaurant, and coffee shop. We believe in providing a variety of amenities to ensure a comfortable and enjoyable experience for all guests, and it's great to know you took advantage of them. Your kind words mean a lot to us, and we're excited to hear that you'll be returning. We can’t wait to welcome you back for another memorable stay. Thank you again for your feedback, and we look forward to seeing you soon.
