Ratings based on 831 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
by A verified traveler
Posted 2 Nov 2024
We had such a fantastic day at the Surestay. Ms. Joy at the front desk lives up to her name. She made sure we were comfortable and, although I hadn’t reserved an accessible room, she made sure that I had one that was safe for me. My husband and I came for one night, prior to surgery and were very pleased with the hotel.
We easily walked over to Fairfax and had dinner at Canter‘s deli. We were also able to walk to the Grove and enjoy the shopping and of course some ice cream.
The hotel is very clean. It is dated, and could use a little elbow grease, but for the price, we absolutely will stay there again. Parking is limited, but we did not have any difficulty finding a spot. If you’re looking for safe, clean, and comfortable – this is your place.
Comment from Hotel Management
4 Nov 2024 by Customer Care Team, Hotel Management
Hi Sarah, Thank you for sharing your wonderful experience at SureStay! We’re delighted that Ms. Joy made such a positive impact by ensuring you had a safe and accessible room for your stay. It’s great to hear that you enjoyed our location, allowing you to explore nearby gems like Canter’s Deli and The Grove with ease. We appreciate your understanding regarding the hotel’s dated feel and limited parking, and we’re continually working to enhance our facilities to improve guest comfort. We’re so glad you found value in your stay, and we look forward to welcoming you back for more safe, clean, and comfortable stays in the future.Best Regards, Customer Care Team
by A verified traveler
Posted 28 Oct 2024
The staff really was really nice and liked the area. Would stay there again! Thank you
Comment from Hotel Management
30 Oct 2024 by SureStay Beverly Hills Management, Hotel Management
Dear KATHRYN,Thank you for choosing to stay with us and for sharing your kind words! We're delighted to hear that you enjoyed our location and found our team welcoming. Creating a friendly and memorable experience for our guests is what we strive for, and it’s always rewarding to know when we’ve succeeded. It would be a pleasure to welcome you back on your next visit to the area! Thank you once again, and we look forward to making your future stays just as enjoyable. Safe travels!Kind Regards,SureStay Beverly Hills Management
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
29 Oct 2024 by SureStay Beverly Hills Management, Hotel Management
Dear Sarah,Thank you for leaving us a rating of your stay with us at SureStay Hotel Beverly Hills. We work tirelessly to ensure our guests experience the best hospitality in SureStay Hotel Beverly Hills. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit.Kind Regards,SureStay Beverly Hills Management
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Customer Care Team, Hotel Management
Hi Julie, We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards, Customer Care Team
by A verified traveler
Posted 11 Oct 2024
Breakfast could be a little better. Maybe fresh bagels and cream cheese.
Comment from Hotel Management
14 Oct 2024 by SureStay Beverly Hills Management, Hotel Management
Dear Amie,Thank you for sharing your feedback about breakfast. We appreciate your suggestion for adding fresh bagels and cream cheese to our offerings. Guest satisfaction is our priority, and your input helps us improve our services. We're always looking for ways to enhance the guest experience, and your comment will be shared with our team as we consider future updates to our breakfast options. We hope to welcome you back soon, and we’ll continue to work on making your next stay even better!Kind Regards,SureStay Beverly Hills Management
by A verified traveler
Posted 7 Oct 2024
Made a reservation for a room with 2 beds. Got a call the morning of the reservation saying that my room was not available and that they could give me a room with 1 bed for only a partial refund of 20 dollars. For four people in my group, that was not enough room to sleep so I requested a larger refund or other accommodation but they were reluctant to offer much for our group. Overall, would not recommend this hotel as they were unreliable and unwilling to accommodate for their wrongdoings.
Comment from Hotel Management
8 Oct 2024 by SureStay Beverly Hills Management, Hotel Management
Dear Thomas,We sincerely apologize for the inconvenience you experienced with your reservation. We understand how frustrating it must have been to not receive the room type you initially booked. Our goal is to ensure every guest's stay is comfortable, and we regret falling short on this occasion. Your feedback is important to us, and we are reviewing our procedures to prevent similar issues in the future. We would like the opportunity to make things right. Please contact us directly to further discuss your experience.Kind Regards,SureStay Beverly Hills Management
by A verified traveler
Posted 3 Oct 2024
Very clean
Staff very good
Comment from Hotel Management
4 Oct 2024 by Guest Experience Team, Hotel Management
Hi Selma, Thank you for your positive feedback! We’re thrilled to hear that you found our property very clean and that our staff made a good impression on you. We look forward to welcoming you back for another great stay!Best Regards, Customer Care Team
by A verified traveler
Posted 28 Sep 2024
This hotel was close to my next days appointment and we were able to walk to dinner and breakfast and back.
Comment from Hotel Management
1 Oct 2024 by Guest Experience Team, Hotel Management
Hi David, Thank you for your lovely review! We're thrilled to hear that our hotel’s location made it convenient for you to reach your appointments and enjoy nearby dining options. It's great to know that you found the area accessible and that it contributed to a pleasant stay. We look forward to welcoming you back for your next visit!Best Regards, Customer Care Team
by A verified traveler
Posted 27 Sep 2024
Comment from Hotel Management
1 Oct 2024 by Guest Experience Team, Hotel Management
Hi Dennis, We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards, Customer Care Team
