Ratings based on 986 Verified Reviews
3.5 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
Great
Comment from Hotel Management
2 Nov 2024 by Customer Care Team, Hotel Management
Dear Vaughn, thank you so much for your positive feedback! We're thrilled to know that you enjoyed your stay with us and that everything met your expectations. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic stay in the future.Best Regards, Super 8 TorranceCustomer Care Team
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Customer Care Team, Hotel Management
Dear Gustavo, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards, Super 8 TorranceCustomer Care Team
by A verified traveler
Posted 29 Oct 2024
Not recommend this hotel to anyone.Worst experience .They mention breakfast in website but they are giving only coffee and seeing ants in my room . it bit and not yet sleep . horrible night with this hotel
Comment from Hotel Management
30 Oct 2024 by Customer Care Team, Hotel Management
Dear MURALI MOHAN, thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your stay, particularly regarding the breakfast and cleanliness of your room. It is concerning to hear about the ants, and we understand how frustrating that must have been for you. We strive to provide accurate information about our amenities, and we will review our breakfast offerings to ensure they meet our guests' expectations. Additionally, we take cleanliness very seriously and will address your concerns with our housekeeping team to prevent such incidents in the future. We appreciate your feedback as it helps us improve our services. We hope you will consider giving us another chance to provide you with a more pleasant experience. Thank you for your understanding.Best Regards, Super 8 TorranceCustomer Care Team
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Customer Care Team, Hotel Management
Dear Rene, thank you for taking the time to provide us with your feedback. We sincerely apologize for the issues you encountered during your stay regarding cleanliness, staff service, and the condition of our facilities. This is not the experience we strive to provide, and we appreciate you bringing these matters to our attention. We take cleanliness very seriously, and we will be addressing your concerns with our housekeeping team to ensure that our standards are met. Additionally, we will review your comments about our staff and property conditions to make the necessary improvements. Your feedback is invaluable as we work to enhance our services and facilities for future guests. We hope you will consider giving us another chance in the future to provide you with a better experience. Thank you once again for your input.Best Regards, Super 8 TorranceCustomer Care Team
by A verified traveler
Posted 27 Oct 2024
The lady’s 💖 leave the rooms sparkles , good job 👍 ……the coffe is not ready at 6:00 when the sign say (breakfast between 6:00-9:00)
Comment from Hotel Management
30 Oct 2024 by Customer Care Team, Hotel Management
Dear Ana Maria l, thank you for your kind words about our housekeeping staff! We're thrilled to hear that the rooms were left sparkling and that you appreciated their hard work. However, we apologize for the inconvenience regarding the coffee not being ready at the designated time. We strive to provide a smooth breakfast experience for all our guests and will address this with our team to ensure it’s ready as promised. We appreciate your feedback and look forward to welcoming you back soon!Best Regards, Super 8 TorranceCustomer Care Team
by A verified traveler from Hummelstown
Posted 18 Oct 2024
Good service and convenient.
Comment from Hotel Management
21 Oct 2024 by Customer Care Team, Hotel Management
Dear Yahaira, thank you for your kind words! We're thrilled to hear you enjoyed our service and found our location convenient. We hope to see you again soon!Best Regards, Super 8 TorranceCustomer Care Team
by A verified traveler
Posted 15 Oct 2024
.
Comment from Hotel Management
16 Oct 2024 by Customer Care Team, Hotel Management
Dear VALERIA, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards, Super 8 TorranceCustomer Care Team
by A verified traveler
Posted 15 Oct 2024
Rude receptionist. Dirty shower ,dirty bed sheets . Worst wifi always disconnecting. Worst hotel experience i would not recommend this place its terrible and traumatic experience
Comment from Hotel Management
16 Oct 2024 by Customer Care Team, Hotel Management
Dear Izza, we sincerely apologize for the unpleasant experience you had during your stay. Cleanliness and customer service are top priorities for us, and we are sorry to hear that we fell short in both areas. Your feedback regarding the shower, bed sheets, and Wi-Fi will be addressed with our team to ensure improvements are made. We appreciate you bringing these issues to our attention and hope you will consider giving us another chance to provide you with the quality stay you deserve.Best Regards, Super 8 TorranceCustomer Care Team
by A verified traveler
Posted 15 Oct 2024
Good place
Comment from Hotel Management
16 Oct 2024 by Customer Care Team, Hotel Management
Dear Fernando, thank you for your positive feedback! We're delighted to hear that you had a good experience with us. We hope to see you again soon!Best Regards, Super 8 TorranceCustomer Care Team
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Guest Experience Team, Hotel Management
Dear Renate, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards, Super 8 TorranceCustomer Care Team
