Ratings based on 772 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Sep 2024
Beautiful area right beside the mountains and centrally located to all of the areas we wanted to visit. Friendly, helpful staff. Free parking and free hot breakfast every morning (which was delicious!). Would definitely stay again
Comment from Hotel Management
22 Sep 2024 by Springhill Suites Arcadia Staff, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 9 Sep 2024
Nice, quiet and friendly environment
Comment from Hotel Management
10 Sep 2024 by Springhill Suites Arcadia team, Hotel Management
Thank you so much for your kind words! We're thrilled to hear that you enjoyed the nice, quiet, and friendly atmosphere. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. We look forward to welcoming you back soon!
by A verified traveler
Posted 7 Sep 2024
I really enjoyed our room. My husband and I stayed here with our 3 year old and the room was spacious enough for her to enjoy herself and us to also relax. I like the view of the mountains from the pool. I enjoyed the pool but my concern with it would be both times we went to the pool we had to call the front desk for towels because there was none available. But overall it was a nice experience and I would come here for a staycation again.
The staffs we encountered were friendly and helpful as well.
Comment from Hotel Management
10 Sep 2024 by Springhill Suites Arcadia Team, Hotel Management
Thank you so much for taking the time to share your experience! We’re thrilled to hear that you and your family enjoyed the spacious room and the mountain view from the pool. It’s great to know that our staff made a positive impression on you.We apologize for the inconvenience you faced with the pool towels and appreciate your feedback. We will look into this to ensure that it doesn’t happen again in the future. Your comfort and satisfaction are very important to us.We look forward to welcoming you back for another staycation! If you have any other comments or suggestions, please feel free to let us know.
by A verified traveler
Posted 3 Sep 2024
Reported an issue about a light to be replace, waited and after a while I was ask if light was replaced and I said it was not.
Comment from Hotel Management
4 Sep 2024 by Springhill Suites, Hotel Management
Thank you for taking the time to share your feedback. I’m sorry to hear that the light issue wasn’t resolved during your stay. It’s our goal to address such concerns promptly, and it seems we fell short this time. I appreciate you bringing this to our attention, and we’ll make sure to follow up on such requests more effectively in the future. We hope you still had an otherwise pleasant stay and look forward to the opportunity to better serve you next time.
by A verified traveler
Posted 14 Aug 2024
My first time ever travelling alone was to this hotel, they were super kind and helpful and explained how it worked and explained what amenities were available. If I come back to California, it'll be to this hotel.
Comment from Hotel Management
19 Aug 2024 by Springhill Suites, Hotel Management
Thank you so much for your wonderful review! We’re thrilled to hear that your first solo travel experience with us was a positive one. It’s great to know that our team’s kindness and the information provided helped make your stay enjoyable. We’d be absolutely delighted to welcome you back if you find yourself in California again. Safe travels and we look forward to seeing you next time!
by A verified traveler
Posted 13 Aug 2024
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Comment from Hotel Management
19 Aug 2024 by Springhill Suites, Hotel Management
Thank you for the great rating! We’re pleased to hear you had a positive experience. If there’s anything specific we can do to make your next stay perfect, please let us know. We look forward to welcoming you back!
by A verified traveler
Posted 12 Aug 2024
Cleanliness
Comment from Hotel Management
19 Aug 2024 by Springhill Suites, Hotel Management
Thank you for the perfect score! We’re thrilled to hear you had an excellent experience. We look forward to having the pleasure of welcoming you back!
by A verified traveler
Posted 10 Aug 2024
In general everything is good. Except they only clean our room 1 time for the 8 days stay.
Comment from Hotel Management
19 Aug 2024 by Springhill Suites, Hotel Management
Thank you for your feedback. We’re glad to hear that you found most aspects of your stay to your satisfaction. We apologize for the inconvenience caused by the limited room cleaning during your 8-day stay. Your comments are important to us, and we will review our cleaning protocols to ensure we meet our guests' expectations more consistently. We hope to have the opportunity to better serve you on your next visit.
by A verified traveler
Posted 8 Aug 2024
We liked it because the rooms were clean and comfortable
Comment from Hotel Management
8 Aug 2024 by Springhill Suites Arcadia, Hotel Management
Here's a response you could use:Thank you so much for your kind words! We're thrilled to hear that you found our rooms clean and comfortable. We take great pride in maintaining a high standard of cleanliness and comfort, and it's wonderful to know that it made your stay enjoyable. We hope to have the pleasure of hosting you again soon!
by A verified traveler
Posted 6 Aug 2024
The pool area was a little dirty and no towels were available near pool. But everything else was great.
Comment from Hotel Management
7 Aug 2024 by Guest Services, Hotel Management
Thank you for your feedback. I’m glad to hear that you enjoyed most aspects of your stay. I apologize for the issues you encountered with the cleanliness of the pool area and the availability of towels. We take such concerns seriously and will address them with our team to ensure improvements. We appreciate your input and hope to provide a better experience on your next visit.
