Ratings based on 776 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
Nice and clean place to stay. Check in was smooth. It's located across a Costco and starbucks and right before the exit to the free way which is awesome when checking out and hitting the road.
Comment from Hotel Management
27 Sep 2024 by Most Sincerely ~ Springhill Suites Ontario, Hotel Management
Hi Billy,Thank you for taking the time to provide your feedback.We are happy to hear that you enjoyed your stay with us. We hope to see you again during your next visit to Ontario!
by A verified traveler
Posted 22 Sep 2024
Clean and convenient
Comment from Hotel Management
27 Sep 2024 by Most Sincerely ~ Springhill Suites Ontario, Hotel Management
Hi Josephine,Thank you for taking the time to provide your feedback.We are happy to hear that you enjoyed your stay with us. We hope to see you again during your next visit to Ontario!
by A verified traveler
Posted 21 Sep 2024
This was a lovely clean room with plenty of space and everything I needed. The complimentary breakfast was a perfect quick breakfast.
It was easy to get to, parking was simple and plenty. Check in was quick and I was able to get into my room quickly.
Comment from Hotel Management
27 Sep 2024 by Most Sincerely ~ Springhill Suites Ontario, Hotel Management
Hi Kimi,Thank you for taking the time to provide your feedback.We are happy to hear that you enjoyed your stay with us. We hope to see you again during your next visit to Ontario!
by A verified traveler from Sky Forest
Posted 9 Sep 2024
Nice hotel, good air conditioning, friendly staff
Comment from Hotel Management
13 Sep 2024 by Springhill Suites Ontario, Hotel Management
Hi Judy,Thank you for taking the time to provide your feedback. We are happy to hear you enjoyed your stay. We hope to see you again during your next visit to Ontario.
by A verified traveler
Posted 7 Sep 2024
My room choice but the windows didn't open even thou on 4th floor.
Comment from Hotel Management
20 Sep 2024 by Springhill Suites Ontario, Hotel Management
Hi Rosemary,Thank you for taking the time to provide your feedback. We are happy to hear you enjoyed your stay. We hope to see you again during your next visit to Ontario.
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
6 Sep 2024 by Most Sincerely ~ Springhill Suites Ontario, Hotel Management
Hello Aldo,Thank you for taking the time to provide us with your feedback. We are happy to hear that you enjoyed your stay. We hope to see you again soon during your next visit to Ontario.
by A verified traveler
Posted 2 Sep 2024
Just an ordinary overpriced hotel, with hidden fees, a $12 parking fee per night, that neither the hotel or Expedia tell you about when you book the hotel, last time I use Expedia, I’m sticking with Air B & B
Comment from Hotel Management
6 Sep 2024 by Most Sincerely ~ Springhill Suites Ontario, Hotel Management
Hello Rick,Thank you for taking the time to provide us with your feedback. We are sorry to hear you werent aware of our 12 parking fee, I'm sure that was frustrating to experience. We have it stated on Expedia website of our daily parking fee. We hope this information helps. Hope to see you again during your next visit to Ontario.
by A verified traveler from Potomac
Posted 28 Aug 2024
Comment from Hotel Management
29 Aug 2024 by Most Sincerely ~ Springhill Suites Ontario, Hotel Management
Hi Esperanza,Thank you for taking the time to provide your feedback. We are happy to hear you enjoyed your stay. We hope to see you again during your next visit to Ontario.
by A verified traveler
Posted 16 Aug 2024
My room was not clean
Comment from Hotel Management
16 Aug 2024 by Springhill Suites Ontario, Hotel Management
Dear Shamaila,I want to sincerely apologize for the inconvenience you experienced due to the cleanliness of your room during your recent stay. Our housekeeping service is scheduled every other day unless you requested. I deeply regret that this impacted your experience.We truly value your feedback, and we're committed to improving our services to ensure that this doesn't happen in the future. Should you give us another opportunity, we will make every effort to exceed your expectations.
by A verified traveler
Posted 12 Aug 2024
Clean, well-maintained. Staff are very accomodating.
Comment from Hotel Management
16 Aug 2024 by Springhill Suites Ontario, Hotel Management
Hi Erwin,Thank you for taking the time to provide your valuable feedback. We are happy to hear that you enjoyed your stay with us. We hope to see you again during your next visit to Ontario.
