Ratings based on 2,051 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
Had a great week, very relaxing.
by A verified traveler
Posted 2 Dec 2024
When I arrive, the first thing they shared with me was that they do not provide room service unless you stay for more than seven days. I booked for one week and could barely get towels exchanged. For the amount of money they’re asking, I find this highly ridiculous.
by A verified traveler
Posted 2 Dec 2024
The hotel is a bit outdated there was a horrible smell possibly from next door there was a shared door with neighbors room.
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
2 Dec 2024 by General Manager, Hotel Management
Dear Alfonso,We're glad you enjoyed your stay and appreciate the perfect rating. We look forward to welcoming you back in the near future.
by A verified traveler
Posted 1 Dec 2024
It was ok, probably wouldn't stay here for an extended period of time again.
Comment from Hotel Management
2 Dec 2024 by General Manager, Hotel Management
Dear Christopher,Thank you for being our guest and sharing your feedback. While we are happy you enjoyed your stay overall, we are sorry if there were concerns that have you questioning a return stay. We are continually working to improve, so feel free to reach out to us with ways we could improve future visits.
by A verified traveler
Posted 1 Dec 2024
It was so close to the air port and freeway
Comment from Hotel Management
2 Dec 2024 by General Manager, Hotel Management
Dear David,Thank you for reviewing Sonesta Select Los Angeles LAX El Segundo. We're glad you found our location convenient, and our team is eager to welcome you back for another seamless stay!
by A verified traveler
Posted 30 Nov 2024
The rooms and interior of the building are outdated. Our room smelled musty as if it was smoked in before. The lobby was nice and the staff was really friendly.
Comment from Hotel Management
2 Dec 2024 by General Manager, Hotel Management
Dear Kara,Thank you for your feedback. We’re sorry to hear that the room condition and odor detracted from your experience. Providing a fresh and comfortable stay is a top priority, and your comments are essential as we plan future updates to our facilities. Thanks again, and we hope to welcome you back for a more seamless stay in the future.
by A verified traveler
Posted 30 Nov 2024
Me encanto la estadia muy limpio buena atencion lo unico malo que aparte cobran $30 dolares de parqueo por automóvil
Comment from Hotel Management
2 Dec 2024 by General Manager, Hotel Management
Dear Katheryne,It was wonderful having you join us recently. We're thrilled you had an enjoyable stay, and we appreciate you mentioning our exceptional service and impeccable facilities. That said, please know parking fees have become an industry standard, and ours is competitive for our area. We understand how this impacted your stay, however, and we'll be sure to share your feedback internally. Thank you for your perfect rating, and we hope you return soon!
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
2 Dec 2024 by General Manager, Hotel Management
Dear Hemanth,Guest satisfaction means everything to our team, so we're disappointed you did not enjoy your stay. Feedback helps us make effective changes, so we hope you will consider reaching out to share how we could have served you better.
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
27 Nov 2024 by General Manager, Hotel Management
Dear Alfonso,Thank you for being a great guest and giving us a perfect rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.
