Ratings based on 987 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jan 2025
Comment from Hotel Management
8 Jan 2025 by General Manager, Hotel Management
Dear Walter,Thank you for being a great guest and giving us a perfect rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.
by A verified traveler from LAS VEGAS
Posted 6 Jan 2025
The staff was professional and courteous. The property is in a quiet residential area wirh fast access to food and shopping. Our room was VERY clean. The only problem we had was a door crooked on the hinges that caused it not to close, but maintenence fixed it the very next morning. The free breakfast was great for feeding our vacationing family before we started our day. This stay cemented Sonesta as a preferred brand for my family when we travel.
Comment from Hotel Management
7 Jan 2025 by General Manager, Hotel Management
Hello Jowanna,Thank you! Our Sonesta family takes great pride in offering only the best, so we are delighted that you were so impressed with our spotless accommodations, efficient, professional service, and sensational breakfast that we are now your preferred brand. We look forward to welcoming you back to Sonesta ES Suites Chatsworth for another memorable stay.
by A verified traveler
Posted 5 Jan 2025
Good
Comment from Hotel Management
7 Jan 2025 by General Manager, Hotel Management
Dear Jackelin,Thank you for staying at Sonesta ES Suites Chatsworth. We’re glad you had a pleasing experience and hope to welcome you back soon!
by A verified traveler
Posted 4 Jan 2025
Comment from Hotel Management
5 Jan 2025 by General Manager, Hotel Management
Dear Yuri,Thank you for being a great guest and giving us a perfect rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.
by A verified traveler
Posted 2 Jan 2025
Wonderful !
Comment from Hotel Management
3 Jan 2025 by General Manager, Hotel Management
Dear Diane,Thank you for your feedback! We're so happy to hear that you had a wonderful experience at Sonesta ES Suites Chatsworth, and we look forward to welcoming you back for another great stay!
by A verified traveler
Posted 1 Dec 2024
The hotel was remodeling so much of the hotel was unusable ( there was no lobby) . My favorite part of the hotel was the room. It had a separate living room, kitchen, bedroom, closet & bathroom. One of the best spacious hotel rooms I have stayed in. I was on the 2nd floor & there was no elevator but staff was gracious enough to carry my bags. I had my dog with me & it was perfect for us. They had a breakfast but during the week it ended early (8:30), there was a lot of noise from rooms adjacent to me. Kids running & slamming doors. Noise from construction & garbage trucks. Multiple outdoor garbage cans were overflowing with garbage spilling out on the ground. Staff was also kind enough to bring me ice. I was not happy that i did not get maid service despite requesting it from the maid staff.
Comment from Hotel Management
2 Dec 2024 by General Manager, Hotel Management
Hello Helen,Thank you for sharing your experience with us. We’re thrilled you enjoyed our spacious rooms, especially the separate living areas, and that it worked well for both you and your dog. We appreciate your understanding during the ongoing renovations and are working hard to complete them, which is why certain areas like the lobby are temporarily unavailable. You will be pleased to know that, our Lobby is set to re-open next week and our renovations will be fully complete on or before December 15th. Your feedback on the noise and other concerns is valuable, and we’re addressing them to improve the overall experience for our guests. We also appreciate your positive comments about our team and will work on improving communication around service requests. It was a joy hosting you, and we hope to welcome you back soon for a more enjoyable stay.
by A verified traveler
Posted 20 Nov 2024
I love this property. Changed from staybridge to sonesta and they are remodeling lots of construction. Rooms should be half off. Limited breakfast I got a nail in my tire . Everyday a new deposit and had to pay for parking. Which they don't tell the guard which cars are staying there and if u loose it little flyer in the window u get a not saying ur gonna get towed. Well if u stay a week ur screwed. Not to mention I got a nail in my tire . The dog potty area is by the trash and construction broken glass screws nails, no dog bags but a poop and scoop. I didn't get all of my deposits back when they said they were released.Then I get told that I'm not allowed back at the hotel because the manager says there was damage but there wasn't. It's cause I complained about having to I'm pay a deposit everyday on top of 230 per night.
Comment from Hotel Management
20 Nov 2024 by General Manager, Hotel Management
Hi Deedra,Thank you for your review. We appreciate that you took the time to share your recent experience; however, we do find it very disappointing. Please know that the hotel team works diligently to ensure that our parking lots are tidy and free of any construction debris, further, good news, the hotel will be wrapping up all of its construction within the next three weeks. Regarding your comments of damages within our guest room, the damage your pets caused both to our sofa, rug and window sill were irreparable, therefore we were unable to refund your deposit. Our primary goal is always to provide our guests with an enjoyable experience. Thank you for your feedback.
by A verified traveler
Posted 8 Nov 2024
The suite is nice
Comment from Hotel Management
9 Nov 2024 by General Manager, Hotel Management
Dear Frances,Thank you for sharing your wonderful experience at Sonesta ES Suites Chatsworth. We're glad you enjoyed our newly renovated suites, and we look forward to welcoming you back for another fantastic time.
by A verified traveler
Posted 12 Sep 2024 on Hotels
The property was under renovations
in one of the buildings, which was pretty noisy. I was not informed ahead of my check-in date. Was not comfortable with all of the workman around. I also did not expect to have to pay for parking....I paid enough for the hotel, not sure why as a paying guest I have to pay extra for that. At no other hotel that I know of do you have to do that. The staff and the food at the breakfast were very nice.
Comment from Hotel Management
14 Sep 2024 by Customer Service, Hotel Management
Thank you for sharing your feedback. The team is pleased to hear you enjoyed the breakfast offerings and appreciated the hospitality provided. Updates and enhancements can sometimes be disruptive, and the presence of workers is not ideal. The charge for parking can vary at different locations, and it is understandable that it may have come as an unwelcome surprise. Your insights are valued, and the team hopes to have the opportunity to welcome you again.
by A verified traveler
Posted 24 Aug 2024 on CheapTickets
Great experience
Comment from Hotel Management
24 Aug 2024 by Customer Service, Hotel Management
Thank you for this excellent rating, Vanessa!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Sonesta ES Suites Chatsworth! We'd love to host you again someday for yet another unforgettable visit.
