Ratings based on 998 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
I love this property. Changed from staybridge to sonesta and they are remodeling lots of construction. Rooms should be half off. Limited breakfast I got a nail in my tire . Everyday a new deposit and had to pay for parking. Which they don't tell the guard which cars are staying there and if u loose it little flyer in the window u get a not saying ur gonna get towed. Well if u stay a week ur screwed. Not to mention I got a nail in my tire . The dog potty area is by the trash and construction broken glass screws nails, no dog bags but a poop and scoop. I didn't get all of my deposits back when they said they were released.Then I get told that I'm not allowed back at the hotel because the manager says there was damage but there wasn't. It's cause I complained about having to I'm pay a deposit everyday on top of 230 per night.
Comment from Hotel Management
20 Nov 2024 by General Manager, Hotel Management
Hi Deedra,Thank you for your review. We appreciate that you took the time to share your recent experience; however, we do find it very disappointing. Please know that the hotel team works diligently to ensure that our parking lots are tidy and free of any construction debris, further, good news, the hotel will be wrapping up all of its construction within the next three weeks. Regarding your comments of damages within our guest room, the damage your pets caused both to our sofa, rug and window sill were irreparable, therefore we were unable to refund your deposit. Our primary goal is always to provide our guests with an enjoyable experience. Thank you for your feedback.
by A verified traveler
Posted 8 Nov 2024
The suite is nice
Comment from Hotel Management
9 Nov 2024 by General Manager, Hotel Management
Dear Frances,Thank you for sharing your wonderful experience at Sonesta ES Suites Chatsworth. We're glad you enjoyed our newly renovated suites, and we look forward to welcoming you back for another fantastic time.
by A verified traveler
Posted 19 Aug 2024
Comment from Hotel Management
22 Aug 2024 by Customer Service, Hotel Management
Daryl, we’re delighted you loved your experience at Sonesta ES Suites Chatsworth. We look forward to welcoming you back soon!
by A verified traveler
Posted 9 Aug 2024
I did not like the smell of marihuana in the morning when I went outside to take the sun.
A nice chair on the small porch like area would have been nice too.
The property parking lot could also use some more cleaning.
Comment from Hotel Management
11 Aug 2024 by Customer Service, Hotel Management
Karla, thank you for sharing your thoughts. We're glad you enjoyed your time at Sonesta ES Suites Chatsworth. Your feedback regarding the outdoor experience and parking area cleanliness has been noted. We continuously aim to enhance our guest experience and appreciate your input. Hope to welcome you back again.
by A verified traveler
Posted 9 Aug 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by Customer Service, Hotel Management
Marco Antonio, thank you for choosing Sonesta ES Suites Chatsworth. We're delighted you had such a positive experience. We look forward to welcoming you back soon!
by A verified traveler from Inglewood
Posted 9 Aug 2024
Property was clean and professional
Comment from Hotel Management
10 Aug 2024 by Customer Service, Hotel Management
Keith, thank you for staying with us at Sonesta ES Suites Chatsworth. We’re delighted you found the property clean and professional. We're looking forward to welcoming you back.
by A verified traveler
Posted 8 Aug 2024 on Hotels
Comment from Hotel Management
11 Aug 2024 by Customer Service, Hotel Management
Joshua,We’re delighted you loved your experience at Sonesta ES Suites Chatsworth. Thank you for your perfect rating, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 5 Aug 2024
Comment from Hotel Management
7 Aug 2024 by Customer Service, Hotel Management
Gerardo,We’re delighted you loved your experience at Sonesta ES Suites Chatsworth. Thank you for taking the time to rate us. We look forward to welcoming you back!
by A verified traveler
Posted 4 Aug 2024
It was a lot cleaner than the last time i stayed although i did find a dead cockroach it was the only 1 i found and it was dead so not that bad other than that it was good
Comment from Hotel Management
5 Aug 2024 by Customer Service, Hotel Management
Thank you for the feedback, Michael. The hotel recently had an issue but has been treating rooms to fix the problem. We have successfully solved the problem and wish you would join us again in the future for a much better experience.
by A verified traveler
Posted 4 Aug 2024
Lovely hotel. Clean quiet convenient nice options for free breakfast. Pretty area around pool.
My only complaint is the living room only has one lamp and that has a low wattage bulb
I mention this because I love to read and couldn't do so in my suite.
Comment from Hotel Management
5 Aug 2024 by Customer Service, Hotel Management
James, thank you for staying with us at Sonesta ES Suites Chatsworth. We're glad you found our property lovely and appreciated the cleanliness and quiet ambiance, as well as the convenient breakfast options and the pool area. Your feedback about the lighting in the living room is noted and will be shared with our team. We hope to welcome you back soon.
