Ratings based on 146 Verified Reviews

3.7 out of 5
100% of guests recommend
4.2 Room cleanliness
3.5 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
5 out of 5
by A verified traveler

Posted 1 Oct 2024
Comment from Hotel Management
3 Oct 2024 by Guest Experience Team, Hotel Management
Hi Karina, Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards, Solo MotelCustomer Care Team
5 out of 5
by A verified traveler from Houston

Posted 28 Sep 2024
It was in a great location.
Comment from Hotel Management
1 Oct 2024 by Guest Experience Team, Hotel Management
Hi Ana, Thank you for your feedback! We're thrilled to hear that you enjoyed our great location. We aim to provide convenient access to local attractions and amenities for our guests. We hope to welcome you back soon for another enjoyable stay!Best Regards, Solo MotelCustomer Care Team
5 out of 5
by A verified traveler

Posted 23 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Guest Experience Team, Hotel Management
Hi Nithin,Ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Best Regards, Solo MotelCustomer Care Team
2 out of 5
by A verified traveler

Posted 22 Sep 2024
Rude staff
Comment from Hotel Management
25 Sep 2024 by Guest Experience Team, Hotel Management
Hi Reginia,We’re very sorry to hear about your experience with our staff, as this is not the level of service we aim to provide. Guest satisfaction is our priority, and we will be addressing this internally to ensure all interactions are respectful and courteous. We appreciate your feedback and hope for the opportunity to offer a more positive experience in the future.Best Regards, Solo MotelCustomer Care Team
5 out of 5
by A verified traveler

Great for a motel

Posted 14 Aug 2024 on Hotels
Probably the best motel I ever stayed at
Comment from Hotel Management
15 Aug 2024 by Customer Care Team, Hotel Management
Hi Bernie,Thank you so much for your kind words! We’re thrilled to hear that you consider us the best motel you’ve stayed at. Your positive feedback means a lot to us, and we look forward to providing you with another exceptional stay in the future. Thank you for choosing us!Best Regards, Solo MotelCustomer Care Team
3 out of 5
by A verified traveler

Posted 12 Aug 2024
As soon as we got thete the woman behind the counter made us pay $15 in CASH because we had 2 people in each room, not just 1. I've NEVER had this happen. The neighborhood is rough to say the least. If Gavin Newsome wants homelessness camps he'll have no shortage of work around this motel. The towels were tiny, no microwave in the room. The tv worked well and so did the a/c. Bring a blanket because there's pretty much only a sheet on the bed. Still, if you wanted safe and nice, pay $300 a night and stay elsewhere.
Comment from Hotel Management
14 Aug 2024 by Customer Care Team, Hotel Management
Hi lauren,We’re sorry to hear about the issues you encountered during your stay. We understand that the additional cash fee and the neighborhood conditions were disappointing. We also apologize for the inconvenience caused by the small towels and the lack of a microwave in the room. It’s good to know that the TV and A/C were functioning well. Your feedback is important, and we will review these concerns to improve our guest experience. We hope you’ll consider staying with us again for a better experience in the future.Best Regards, Solo MotelCustomer Care Team
1 out of 5
by A verified traveler

Posted 31 Jul 2024 on Hotels
Everything was just terrible and especially the service
Comment from Hotel Management
31 Jul 2024 by Customer Care Team, Hotel Management
Dear Antonio,We’re truly sorry to hear that your experience did not meet your expectations, especially regarding the service. Your feedback is important to us, and we’d like to understand more about the issues you faced. Please feel free to contact us directly with any details so we can address your concerns and work on improvements. Thank you for bringing this to our attention, and we hope to have the chance to make things right in the future.Best Regards, Solo MotelCustomer Care Team
5 out of 5
by A verified traveler

Posted 29 Jul 2024 on Hotels
Comment from Hotel Management
30 Jul 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
3 out of 5
by A verified traveler

Not the worst but there are better

Posted 24 Jul 2024 on Hotels
We stayed here because it was only a 25 minute walk to BMO stadium. The walk was pretty sketchy so we ended up having to drive anyway. Had I known that before we would have probably stayed elsewhere. Unfortunately just not a very comfortable stay. You can hear everything that’s going on in the rooms next to you and the bed could be improved. They require a $50 cash deposit that is inconvenient and the staff seems annoyed. I would not recommend this place. In their defense they do have a parking lot which is nice and easy to use. The rooms are clean and look just like the photos. There are many better options in LA for the same price.
Comment from Hotel Management
26 Jul 2024 by Customer Care Team, Hotel Management
Dear Cheyenne,Thank you for sharing your experience. We’re sorry to hear that your stay didn’t meet your expectations and that the location and comfort of the room were issues. We understand the inconvenience of the cash deposit requirement and will review this policy to make it more accommodating. We appreciate your feedback on the cleanliness and parking, and we’ll work on improving the soundproofing and bed comfort. Thank you for pointing out the positives, and we hope to have the opportunity to provide a more comfortable stay in the future.Best Regards, Solo MotelCustomer Care Team