Ratings based on 288 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
5 Dec 2024 by SLPI, Hotel Management
Hi Karim, Thank you for the fantastic 5-star review, Karim! We're so glad you enjoyed your stay at Silver Lake Pool and Inn. We hope to welcome you back soon!Best regards,SLPI team
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Gilbert, Hotel Management
Holly,Thank you for taking the time. Great to hear you enjoyed the hotel. We look forward to seeing you again.
by A verified traveler
Posted 19 Nov 2024
Friendly, clean and comfy beds.
Comment from Hotel Management
20 Nov 2024 by Front Desk Staff, Hotel Management
Deniz, we are delighted to hear you had an amazing experience at our hotel! We hope to have you back soon. Thank you for being our guest.
by A verified traveler
Posted 15 Nov 2024
I hesitated posting a negative review but I found the service with the manager to be a little off putting. The hotel itself is so so. Very noisy if you’re on the street side (I could hear cars driving all night) and the walls are very thin (I could hear the room next to us partying all night and they weren’t that loud but coming and going all night long. I could hear their conversations. The hotel looks better online than in person. Definitely an Instagram job. It’s an old motel with a quick paint job and some houseplants. The ubiquitous turntable was the only thing missing. Pool is small and crowded. Bathroom is funky as sink is in the main room not in the bathroom. But what was really annoying was after I requested to check out a day earlier (I endured 2 awful nights’ sleep but had to leave town earlier than anticipated) and was given permission by the front desk (all of whom were very nice and friendly), the general manager Gilbert refused to grant me my refund until I groveled and kissed his a**. Very much amateur hour to go along with the amateur hotel. I wouldn’t recommend given the price. It seems very expensive for what it is. I would recommend other hotels in Silver Lake.
Comment from Hotel Management
16 Nov 2024 by SLPI team. , Hotel Management
Dear Joseph,Thank you for sharing your feedback. We're truly sorry to hear that your experience with us didn't meet your expectations, and we appreciate you taking the time to provide such detailed comments.We're glad to know that our front desk team was friendly, but we sincerely apologize for the issues you encountered with both the noise level and the condition of the hotel. We take noise complaints seriously, especially since we are in a vibrant, urban location. We're sorry that the soundproofing didn’t meet your needs during your stay.We’re always looking for ways to improve our guests’ experience and your feedback will certainly be taken into consideration as we make future updates to the property.We want to clarify that when guests book through third-party platforms like Expedia, modifications to the reservation (including early checkouts or refunds) often need to be handled through the booking site directly. While we’re happy to accommodate early checkouts whenever possible, these requests are sometimes complicated by third-party policies, which can lead to delays or confusion. I understand that this made your check-out process frustrating, and we apologize for any inconvenience it caused.We hope that despite these challenges, you’ll consider giving us another opportunity to host you in the future.Best regards,Miguel R.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
13 Nov 2024 by SLPI team, Hotel Management
Dear Neil,Thank you for sharing your feedback following your stay at Silver Lake Pool & Inn. We're glad you chose to stay with us and appreciate you taking the time to rate your experience. While we’re happy to hear you had an overall stay, we’re sorry to learn that we didn’t fully meet your expectations.If you have any specific feedback or suggestions on areas where we can improve, we would love to hear from you. Our team is always looking for ways to enhance the guest experience. We hope to welcome you back soon for a stay that exceeds your expectations.Warm regards,SLPI team.
by A verified traveler
Posted 8 Nov 2024
Cute hotel. Lovely outdoor space. Yummy breakfast. Nice decor.
Comment from Hotel Management
9 Nov 2024 by SLPI team, Hotel Management
Hi Lisa,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our cute hotel, the outdoor space, and the breakfast. It’s great to know you also liked the decor. We hope to welcome you back for another memorable stay soon!Best, SLPI team.
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
1 Nov 2024 by SLPI team, Hotel Management
Dear Ryun,Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you enjoyed your stay at Silver Lake Pool & Inn. Your kind words motivate our team to keep delivering exceptional experiences for our guests. We hope to welcome you back soon for another memorable visit!Best regards,
by A verified traveler
Posted 31 Oct 2024
Great little property. Love the rooms but they need to fix the bathroom doors (at least the one in 104)--it's way too hard to open and close. Maybe it needs to be oiled? There was leftover food in the fridge when we checked in, and that really grossed me out. Other than that, it's really a nice place and I'll stay again. The restaurant is amazing.
Comment from Hotel Management
1 Nov 2024 by SLPI team , Hotel Management
Dear Dewi,Thank you for your valuable feedback! We’re delighted to hear you enjoyed the rooms and had a great experience at our restaurant Marco Polo.I sincerely apologize for the leftover food in the fridge upon your arrival; this is not the standard we strive for, and we’ll ensure our cleaning team is reminded to be more thorough.As a gesture of goodwill for the inconvenience you experienced, we will be issuing a refund of 104.58 to your credit card. We also appreciate your input about the bathroom door and will look into that as well.We’re committed to providing a comfortable and enjoyable stay, and we hope to welcome you back for an even better experience!Best regards,SLPI team
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Gilbert, Hotel Management
Jennifer we are delighted to hear you enjoyed your stay with us. Thank you for taking the time and we invite you to join us again.
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Gilbert, Hotel Management
Hi Raymond, thank you for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. We hope to serve you again.
