Ratings based on 991 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Lynwood
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Carey T, Hotel Management
Dear Hilary,Thank you for your review, we are happy to see that you enjoyed your stay and hope to see you again very soon.
by A verified traveler
Posted 19 Nov 2024
So disappointed. This place used to be so much nicer. The room smelled musty and rhe bathroom wasnt clean. I went sbd bought cleaning supllies so it wasnt disgusting. The air conditioner was so loud i couldn't even hear the airplanes anymore. And it didnt even work. It was stuck at 77 degrees.The freezer in the mini-fridge was so loud it sounded like a monster!
Comment from Hotel Management
19 Nov 2024 by Victoria Houston, Hotel Management
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention, I sincerely apologize . I will share your message with the hotel leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Victoria Houston, Hotel Management
Thank you for your review, we are happy to see that you enjoyed your stay and hope to see you again whenever your travels bring you back to the Ontario area.
by A verified traveler
Posted 17 Nov 2024
These were probably the most comfortable pillows and bed I have ever slept in and with exception of the neighboring noise, because there is no insulation between the walls.It was a great stay.
Comment from Hotel Management
18 Nov 2024 by Victoria Houston, Hotel Management
Dear Bridgett,Thank you for your review, we are happy to see that you enjoyed your stay and hope to see you again whenever your travels bring you back to the Ontario area.
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Carey T, Hotel Management
Dear Magdalena,Thank you for your review, we are happy to see that you enjoyed your stay and hope to see you again whenever your travels bring you back to the Ontario area.
by A verified traveler
Posted 27 Oct 2024
It was perfect. The staff during my stay was spot on. The room was very nice and the bed comfy. I used the yoga room, gym and swam my lap in the pool, all of which were clean and well kept. I could not have asked for anything more. I absolutely appreciated the 24/7 shuttle service from the airport and how easy it was to schedule shuttle service back to the airport. I liked the 15 minute walk to the convention center because it allowed me a little exercise after long days of sitting at meetings. I will never stay in the hotels I've chosen before. Thank you for a most excellent stay and a BIG thank you to the front office staff. You made me feel like I was home.
Comment from Hotel Management
28 Oct 2024 by Carey T, Hotel Management
Dear Eva,Thank you for your detailed review, we greatly appreciate your time and consideration. We hope to see you again very soon!
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Carey T, Hotel Management
Good Morning Raul,Thank you for your review, we are grateful for your review and hope to see you again very soon.
by A verified traveler
Posted 14 Oct 2024
Great
Comment from Hotel Management
18 Oct 2024 by Victoria Houston, Hotel Management
Dear Guest ,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Customer Service
by A verified traveler from Upland
Posted 7 Oct 2024
Great Service. Calm environment
Comment from Hotel Management
7 Oct 2024 by Victoria Houston, Hotel Management
Dear Guest ,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely, Customer Service
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Victoria Houston, Hotel Management
Dear Kevin,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Customer Service
