Ratings based on 995 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2024
Not bad for what it was
Comment from Hotel Management
22 Dec 2024 by Hotel Management, Hotel Management
Thank you for your review! We are so glad that our hotel exceeded your expectations! We look forward to your next stay with us where we can once again provide you with excellent service. Have a great week!
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
6 Dec 2024 by Hotel Management, Hotel Management
Terrance, thank you so much for the review! We look forward to your next stay! Have a fantastic weekend!
by A verified traveler
Posted 13 Nov 2024
The staff is really nice and friendly. Super helpful.
Comment from Hotel Management
15 Nov 2024 by Hotel Management, Hotel Management
Terrance, thank you for your review! We are so glad that our staff has been helpful and kind to you throughout your stay!
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Hotel Management, Hotel Management
Kody, thank you for the review! We are glad that we were able to provide you with the best possible experience during your stay! We look forward seeing you again at the Shelter Hotel!
by A verified traveler from Mountain View
Posted 20 Oct 2024
Comment from Hotel Management
20 Oct 2024 by Hotel Management, Hotel Management
Min, we are sorry that your stay at the Shelter Hotel wasn't to your liking. We are unsure as to what we did to receive this review during your one night stay. Please feel free to contact us and let us know the issue so we can better accommodate you during your next stay. Thank you.
by A verified traveler
Posted 13 Oct 2024
This is hard to share as I've been staying at this hotel since 2013. The time has come to renovate the rooms and freshen things up.
Comment from Hotel Management
14 Oct 2024 by Hotel Management, Hotel Management
Andrew, thank you for your feedback. We are thankful that you've been a longtime guest at the Shelter Hotel and are disappointed that we were unable to meet your expectations of the great stay you deserve. Fortunately, we are undergoing an extensive remodel that will both renovate and freshen up the rooms and hotel, just as you hoped! We look forward to your next stay at the Shelter Hotel and are certain we will exceed your expectations!
by A verified traveler
Posted 12 Oct 2024
Very nice
Comment from Hotel Management
12 Oct 2024 by Hotel Management, Hotel Management
Madelynn, we are so happy that you enjoyed your stay! Thank you for writing a review! We can't wait for your next stay!
by A verified traveler from Phoenix
Posted 12 Oct 2024
Comment from Hotel Management
12 Oct 2024 by Hotel Management, Hotel Management
Norma, thank you for your review! We look forward to your next stay at the Shelter Hotel!
by A verified traveler
Posted 7 Oct 2024
The staff was super friendly
Comment from Hotel Management
11 Oct 2024 by Hotel Management, Hotel Management
Thank you for the review! We are happy that our staff was able to provide you with excellent service! We look forward to your next stay at the Shelter Hotel!
by A verified traveler
Posted 6 Oct 2024
Positives: Convenient location in Ktown, spacious rooms, well appointed bathroom, friendly, helpful, responsive staff
Negatives: Property needs to be better cleaned and maintained. Spots and stains on window shades and curtains, burned out light bulb, pool has lots of yucky stuff floating in it
Comment from Hotel Management
6 Oct 2024 by Hotel Management, Hotel Management
Thank you for the review! We will work on addressing the issues you encountered during your stay to ensure that your next visit to the Shelter Hotel is more enjoyable. We look forward to having you stay with us again!
