Ratings based on 539 Verified Reviews
4.8 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Bruno Vergeynst, Hotel Management
Thank you for the 5 stars
by A verified traveler
Posted 12 Nov 2024
Staff, food, lication
Comment from Hotel Management
13 Nov 2024 by Bruno Vergeynst, Hotel Management
Dear GeorgiannaThank you for the 5 stars. We're so happy you enjoyed our central location, staff and dining options. We hope you were also able to enjoy our wellness amenities and look forward to welcoming you back soon
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Bruno Vergeynst, Hotel Management
Thank you for the 5 stars
by A verified traveler
Posted 8 Nov 2024
Did not receive Expedia Gold benefits despite bringing them up during check in. Otherwise stay was pleasant.
Comment from Hotel Management
11 Nov 2024 by Bruno Vergeynst, Hotel Management
Dear Mathew Thank you for your review. We sincerely apologize for not providing your Expedia Gold benefits during check-in - this was our oversight and not acceptable. While we're glad the rest of your stay was pleasant, we understand your disappointment. We've addressed this with our team and we hope you'll give us another chance to deliver the full experience you deserve.
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Bruno Vergeynst, Hotel Management
Thank you for then 4 stars
by A verified traveler from Albuquerque
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Bruno Vergeynst, Hotel Management
Thank you Vicky for the 5 stars
by A verified traveler
Posted 3 Nov 2024
Amazing hotel with great service. Highly recommend staying here. I’ll be back
Comment from Hotel Management
5 Nov 2024 by Bruno Vergeynst, Hotel Management
Dear Manureet Thank you so much for your lovely feedback. We look forward to welcoming you back soon.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Bruno Vergeynst, Hotel Management
Thank you for the 5 stars Keanna
by A verified traveler
Posted 28 Oct 2024
This is an amazing luxurious private property and would recommend this to anyone looking to stay in Santa Monica or Malibu area
Comment from Hotel Management
29 Oct 2024 by Bruno Vergeynst, Hotel Management
Dear ArianneThank you for your wonderful review of our property. Your kind words mean a lot to us, as we strive to provide memorable experiences for all our guests.We hope to welcome you back again on your next visit to the area.
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Bruno Vergeynst, Hotel Management
Dear Stephanie,Our sincere apologies for not meeting your expectations.
