Ratings based on 991 Verified Reviews
2.7 Room cleanliness
2.9 Service & staff
2.7 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Nice clean rooms
Great restaurant downstairs
by A verified traveler
Posted 11 Nov 2024
Great place to stay.
by A verified traveler
Posted 2 Nov 2024
N/A
by A verified traveler
Posted 25 Oct 2024
Safe
by A verified traveler
Posted 14 Oct 2024
by A verified traveler
Posted 12 Oct 2024
by A verified traveler from Los Angeles
Posted 4 Oct 2024
Quality is questionable, but the customer service was good
Comment from Hotel Management
5 Oct 2024 by Brian, Hotel Management
Hello Karina, Thank you for your feedback. We're glad to hear that you had a positive experience with our customer service. However, we’re sorry to learn that the quality didn’t meet your expectations. Your comments are valuable to us, and we will use them to make improvements.We hope to have the opportunity to serve you better in the future!Best regards!
by A verified traveler
Posted 27 Sep 2024
I last left a 2 star review because the curtains had holes in them and they didn't close all the way. They replied to my comment saying they would fix the issue. Gave them a shot again and they actually did get new curtains! When I first arrived the room had a low battery in smoke detector so it kept beeping. As soon as I let them know they immediately switched me to another room no problem, very friendly.
Comment from Hotel Management
27 Sep 2024 by Brian, Hotel Management
Thank you for taking the time to update your review! We truly appreciate your feedback and are glad to hear that we addressed your previous concerns about the curtains. We apologize for the inconvenience with the smoke detector, but we’re pleased our team was able to assist you promptly and ensure your comfort. Your satisfaction is important to us, and we hope to provide you with a flawless experience on your next visit. Thank you for giving us another chance!
by A verified traveler
Posted 23 Sep 2024
My room was disgusting, looked like it hadn’t been cleaned in months. It smelled terrible and there was crust and dirt everywhere. Cockroaches in every corner. I didn’t last two hours before we just had to leave because it felt hazardous to even try and stay in there. Was not refunded. Never stay here, no matter what.
Comment from Hotel Management
27 Sep 2024 by Brian, Hotel Management
Thank you for sharing your experience, and I’m truly sorry to hear about the issues you encountered during your stay. This is not the standard we strive for, and I understand your frustration. We take cleanliness very seriously, and I assure you we will address these concerns with our team immediately. Your feedback is invaluable in helping us improve, and we appreciate you bringing this to our attention.
by A verified traveler
Posted 20 Sep 2024
Great place to stay I will definitely come again!!
Comment from Hotel Management
21 Sep 2024 by Brian, Hotel Management
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and are planning to return. If there's anything we can do to make your next visit even better, please let us know. We can’t wait to welcome you back!
