Ratings based on 952 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
7 Dec 2024 by Antoine, Hotel Management
Hello sir,Thank you for your positive feedback and glowing review! We understand you have a lot of choice when it come to lodging and we do not take your business for granted.
by A verified traveler
Posted 1 Dec 2024
Our place did not have blankets and pillows for the sofa bed. We had to request them abd when they were delivered, we asked for 2 more towels since there were only 2 in the bathroom. The kid that delivered the pillows said he would bring the towels in the morning and they never were delivered.
Comment from Hotel Management
2 Dec 2024 by Antoine, Hotel Management
I am so sorry we failed to provide adequate amenities to you and your family. I will work closely with our housekeeping and maintenance team to ensure this does not happen again. Again, I do apologize for the inconvenience.
by A verified traveler
Posted 29 Nov 2024
Staff was accommodating and friendly. I saw little cockroaches in the room, a couple everyday. I asked them to spray, they said they did. But I still saw them after.
Comment from Hotel Management
29 Nov 2024 by Antoine-AGM, Hotel Management
Dear Valued Guest,I am so sorry for the inconvenience caused to you during your stay. If you are willing to contact the hotel directly, I would love to have a conversation with you.
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Antoine-AGM, Hotel Management
Thank you so much for your glowing review! It is only through feedback that we can continue to improve and live up to the Marriott Standard.Happy Holidays to you and your family,
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Antoine, Hotel Management
Hello sir, thank you for the glowing review. It is only through feedback from Guest like you that we can continue to live up to Marriott standard. I’m glad you enjoyed your stay and I am excited to let you know that we have a full remodel scheduled to begin at the start of 2025. Please come back and visit us again soon.
by A verified traveler
Posted 17 Nov 2024
Front desk staff were great, food staff great. Housekeeping not so great, they do a mediocre job. I understamd that they are doing upgrades to the property. Only property in the USA i know of that charges you to park in there shabby parcking lot, allthough they have security.
Comment from Hotel Management
17 Nov 2024 by Antoine-AGM, Hotel Management
Greetings Russell,Thank you for the feedback regarding our property, in particular our front desk and breakfast team. Also, thank you for coming to the front desk and having a conversation with me. It is only through feedback from guests like you that we can better live up to the Marriott standard. For your past two multi-night stays, no parking fee was applied to your account. For your current stay, I have reduced the parking fee to 10 per night. Also, I will ensure that Maintenance is sent to your room to address the issues we spoke about. Please let me know if there is anything else I can do to make your stay more comfortable.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Antoine-AGM, Hotel Management
Thank you for your feedback. It is only through feedback form guest like you that we can better live up to the Marriott standards. I am excited to inform you that we have a full remodel schedule to begin at the start of 2025!
by A verified traveler
Posted 2 Nov 2024
Loved my stay really nice rooms
Comment from Hotel Management
4 Nov 2024 by Jesse, Hotel Management
Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience and appreciate you taking the time to rate us. We look forward to welcoming you back and providing another fantastic experience!
by A verified traveler from San Lorenzo
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Antoine-AGM, Hotel Management
Thank you for your feedback! It is only through feedback like yours that we can improve and better live up to the Marriott brand standard.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Antoine AGM, Hotel Management
Thank you for your feedback. It is only through feedback like yours that we can improve the Marriott brand standard and better live up to it. I have shared your feedback with both our Maintenance and housekeeping team as a way to prevent future issues are occurring. I am also excited to let you know that we have a full remodel scheduled for the beginning of 2025. I hope you will come back and give us another chance at that point.
