Ratings based on 1,845 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Nov 2024
by A verified traveler
Posted 29 Nov 2024
It’s been 20 days and I still haven’t gotten my security deposit back
Comment from Hotel Management
1 Dec 2024 by General Manager, Hotel Management
Dear Drew,Thank you for taking the time to share your experience. At your convenience, please contact our accounting department and we will be happy to investigate and follow up with you. Thank you for your valuable feedback, and we hope you will reconsider giving us another opportunity to demonstrate our commitment to inspiring and memorable experiences.Best Regards,Kathy AdrianceRenaissance Experience Specialist
by A verified traveler
Posted 29 Nov 2024
Overall ok stay. The conditioner in the shower was completely empty and I didn’t find out until I was in the shower. This is not a place for dining options or other shopping etc within walking distance. It is literally next to the airport but I will say I did not hear the noise and they had appropriate drapes to block the constant flashing lights.
Comment from Hotel Management
1 Dec 2024 by General Manager, Hotel Management
Dear Theresa,Thank you for taking the time to leave your review. While we're glad you enjoyed our peaceful and comfortable rooms, we sincerely apologize for any shortcomings during your stay. We understand how important a fully stocked accommodation is, and we'll make sure this is taken care of for incoming travelers. We hope to have the opportunity to welcome you back in the future.Best Regards,Kathy AdrianceRenaissance Experience Specialist
by A verified traveler from Long Beach
Posted 29 Nov 2024
Great for travel needs at LAX
Comment from Hotel Management
1 Dec 2024 by General Manager, Hotel Management
Dear Rebecca,Thank you for choosing to stay at the Renaissance Los Angeles Airport Hotel. It brightens our day knowing your experience staying with us exceeded your expectations, and we appreciate you taking a moment to share your thoughts. Please stop by and see us again anytime, for what we are confident will be another incredible experience!Best Regards,Kathy AdrianceRenaissance Experience Specialist
by A verified traveler from Moraga
Posted 28 Nov 2024
Super comfy beds! Great food and service.
Comment from Hotel Management
1 Dec 2024 by General Manager, Hotel Management
Dear Carmen,Thank you for sharing your feedback! We're delighted you enjoyed our top-notch comfort and excellent service. Our ambassadors look forward to welcoming you back for another fantastic stay!Best Regards,Kathy AdrianceRenaissance Experience Specialist
by A verified traveler
Posted 27 Nov 2024
They were a little late cleaning rooms.
Comment from Hotel Management
30 Nov 2024 by General Manager, Hotel Management
Dear Warren,Thank you for joining us at Renaissance Los Angeles Airport Hotel! It's terrific that you had an overall wonderful experience here, and we hope you enjoyed all we have to offer during your visit. That said, we strive to go above and beyond for our guests, so we will share your comments with our ambassadors to ensure we are meeting our guests' expectations. It was a pleasure having you here, and we hope you'll consider returning for another delightful stay in the future.Best Regards,Kathy AdrianceRenaissance Experience Specialist
by A verified traveler
Posted 26 Nov 2024
They charge me the room again
Comment from Hotel Management
29 Nov 2024 by General Manager, Hotel Management
Dear Oscar,Thank you for being our guest and sharing your feedback. While I hope you had a nice stay with us, I'm sorry to hear there were concerns with the final bill. I would be happy to discuss the situation with you to ensure everything is as it should be. Please reach out to me at your earliest convenience. I look forward to hearing from you and welcoming you back in the future.Best Regards,Kathy AdrianceRenaissance Experience Specialist
by A verified traveler
Posted 26 Nov 2024
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 24 Nov 2024
