2/10 Terrible
Ralph
Dec 26, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the worst experiences while trying to celebrate my honeymoon. First the staff was extremely rude with very limited communication skills. I was treated at the check in window as if they were doing me a favor. There was some kind of mix up with my payment information. I believe it was conveniently not processed onlive so that I would be charged more at the window with at the time of check-in with limited resources. The room was below satisfactory with stained sheets dirty towels and roach droppings in various areas of the room. I also requested a non-smoking and handicap access suite, but not until I arrived was I notified about the lack in accomodations. What was suppose to be nice getaway for my wife and myself turned out to be a night of disappointment and disaster. I believe the Expedia in association with the regal motel worked together in cat fishing me into taking my business to a hotel that If not for Expedia I would of never have chosen.
Ralph
Stayed 1 night in Dec 2024