Ratings based on 1,000 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Oct 2022
The hotel has ceased operations and no one notified us
Terrible on Expedia part
by A verified traveler
Posted 30 Sep 2022
The place was very run down and dingy, lamp shade was cracked; pillow cases were dirty and sheets were ripped. Door didn’t close good and had three separate protection locks? The saving grace of this place was the check in staff.
Not sure if this review matters anymore since the gov’t purchased this hotel and is changing it to a homeless shelter. I was notified that my reservation was ending two days early the night before I had to check out because the hotel was sold! That was completely unacceptable! The hotel should have given me more notice than that. Nothing was even said to me when I checked in on 9/24 that I had to leave two days early.
by A verified traveler
Posted 27 Sep 2022
by A verified traveler
Posted 25 Sep 2022
The rooms look cleaner in photos online then in person.the furniture was worn out and dirty
Comment from Hotel Management
27 Sep 2022 by Customer Care Team, Hotel Management
Hi Rolando, Thank you for your review. We strive to deliver a great guest experience, but it sounds like we did not achieve our goal on this occasion. We apologize for the aspects of your room that fell short of your expectations, and we are sorry for any failure in delivering on our commitment to provide you with a clean, comfortable, and pleasant place to stay. We take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. Our staff generally does a great job when it comes to maintaining our hotel and preparing the rooms for upcoming guests, so it is strange that this happened. Please note that in such cases, you can always request our staff for a room change and based on availability, we will shift you to another room to make your stay as comfortable as possible. We will, however, have your comments additionally reviewed by our housekeeping team to ensure our standards of cleanliness are maintained at all times. Our maintenance team has also been alerted to your feedback so that they can take immediate action to address the issues you have highlighted with the furniture. We sincerely hope that you will give us a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Best Regards, Quality Inn Thousand OaksCustomer Care Team
by A verified traveler
Posted 14 Sep 2022
It was just ok. For 150/night I personally expect more. Very basic accomodations
Comment from Hotel Management
16 Sep 2022 by Customer Care Team, Hotel Management
Hi Mark, Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations entirely. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We look forward to an opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area.Best Regards, Quality Inn Thousand OaksCustomer Care Team
by A verified traveler from Captain Cook
Posted 13 Sep 2022
Grab and go breakfast instead of buffet and noisy in morning with blowers, ect. But overall very nice property and friendly staff!
Comment from Hotel Management
16 Sep 2022 by Customer Care Team, Hotel Management
Hey Debra, Thank you for your review. We are pleased to hear that you had a positive overall impression of your visit. We are glad that you liked our accommodation and found the staff friendly, and we hope you had easy access to everything you needed. We apologize for any disappointment with the expectation of buffet breakfast, and we regret the noise issue that may have caused you some inconvenience. Guest satisfaction is important to us, and we have alerted our team to your comments. We trust that the positives of your stay outweighed any downside, and we hope to welcome you back when you return to Thousand Oaks.Best Regards, Quality Inn Thousand OaksCustomer Care Team
by A verified traveler
Posted 12 Sep 2022
Nice
Comment from Hotel Management
14 Sep 2022 by Customer Care Team, Hotel Management
Hey Gumercindo, Thank you for the positive rating. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards, Quality Inn Thousand OaksCustomer Care Team
by A verified traveler
Posted 12 Sep 2022 on Hotels
Comment from Hotel Management
14 Sep 2022 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 7 Sep 2022
Amazing outside
Comment from Hotel Management
15 Sep 2022 by Customer Care Team, Hotel Management
Hey Miranda, Thank you for the positive rating. We are pleased to hear that you loved the outside of our hotel. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future.Best Regards, Quality Inn Thousand OaksCustomer Care Team
by A verified traveler
Posted 6 Sep 2022 on Hotels
Comment from Hotel Management
8 Sep 2022 by Customer Care Team, Hotel Management
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
