Ratings based on 937 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
If there was only better in every thing overall
Cleaning is a must in the rooms
Variety of things to do
by A verified traveler
Posted 19 Nov 2024
It was a little noisy due to the highway traffic. But conveniently lactated close to the airport.
Comment from Hotel Management
20 Nov 2024 by Tabassum, Hotel Management
Hello Matthew,Thank you for taking the time to provide your feedback.Your comments are valuable to us, and we are committed to continually improving our services. If there were specific aspects of your stay that you felt could be enhanced, please let us know. We would love to understand more about how we can make your future visits more enjoyable.Thank you for staying with us, and we hope to have the opportunity to provide you with a better experience on your next visit.Best regards
by A verified traveler from Decatur
Posted 19 Nov 2024
Walmart, target, Best Buy, Starbucks & more walking distance…
Comment from Hotel Management
20 Nov 2024 by Tabassum, Hotel Management
Hello Hellina,Thank you so much for your perfect rating on Expedia! We're thrilled to hear that you had a very nice stay with us. Our first and foremost mission is satisfying our guest and give out best customer service , so our stuffs trained accordingly. Your positive feedback is greatly appreciated and motivates our team to continue delivering excellent service. We look forward to welcoming you back for another wonderful stay in the future.Regards,
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Tabassum, Hotel Management
Hello Kyle, Thank you for taking the time to share your thoughts about your recent stay.I apologize for the inconvenience being out of service for upgrades. We’re working hard to enhance our facilities, and we appreciate your patience during this time.We appreciate your feedback and hope to welcome you back for an even better experience in the future!Best Regards
by A verified traveler
Posted 14 Nov 2024
Affordable price, room was very clean. However, elevator was out of order when we stayed.
Comment from Hotel Management
14 Nov 2024 by Tabassum, Hotel Management
Hello Maria ,Thank you for taking the time to provide your feedback.Your comments are valuable to us, and we are committed to continually improving our services. If there were specific aspects of your stay that you felt could be enhanced, please let us know. We would love to understand more about how we can make your future visits more enjoyable.Thank you for staying with us, and we hope to have the opportunity to provide you with a better experience on your next visit.Best regards
by A verified traveler
Posted 14 Nov 2024
Dirty. No customer service . No amenities .
Comment from Hotel Management
14 Nov 2024 by Tabassum, Hotel Management
Hello Elizabeth,Thank you for taking the time to share your experience with us. We genuinely apologize for the issues you encountered during your stay. Your comfort and satisfaction are our top priorities, and it’s clear we fell short in several areas.We appreciate your feedback regarding the noise levels, as well. We will address these concerns with our team to ensure improvements are made.If you would consider staying with us again, we would love the opportunity to make it right. Please feel free to reach out directly, and we’ll do our best to ensure a more pleasant experience.Thank you again for your valuable feedback.Best
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Tabassum, Hotel Management
Hello Jessica, Thank you for taking the time to share your thoughts about your recent stay.I apologize for the inconvenience being out of service for upgrades. We’re working hard to enhance our facilities, and we appreciate your patience during this time.We appreciate your feedback and hope to welcome you back for an even better experience in the future!Best Regards
by A verified traveler from Canton
Posted 11 Nov 2024
Elevator was broken and my reservation was on the 3rd floor. When I arrived, I refused to take the room because I couldn't get there. Hotel issued a cancellation form, but I was on my own late in the day to find another hotel. What a disaster!
Comment from Hotel Management
12 Nov 2024 by Tabassum, Hotel Management
Hello Dianne,Thank you for taking the time to share your experience with us. We genuinely apologize for the issues you encountered during your stay, including the broken elevator with the room on 3rd floor. Your comfort and satisfaction are our top priorities, and it’s clear we fell short in several areas.We appreciate your feedback regarding the noise levels, as well. We will address these concerns with our team to ensure improvements are made.If you would consider staying with us again, we would love the opportunity to make it right. Please feel free to reach out directly, and we’ll do our best to ensure a more pleasant experience.Thank you again for your valuable feedback.Best
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
11 Nov 2024 by TABASSUM, Hotel Management
Hello EVANGELINA,Thank you for taking the time to provide your feedback.Your comments are valuable to us, and we are committed to continually improving our services. If there were specific aspects of your stay that you felt could be enhanced, please let us know. We would love to understand more about how we can make your future visits more enjoyable.Thank you for staying with us, and we hope to have the opportunity to provide you with a better experience on your next visit.Best regards
by A verified traveler
Posted 9 Nov 2024
The staff was great, friendly and attentive, but there was someone hanging around the place, not sure if they were a guest or just some random person but they made us feel very unsafe and we ended up leaving after the first night instead of the 4 days booked.
Comment from Hotel Management
11 Nov 2024 by Tabassum, Hotel Management
Hello Kim,Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to hear that you found our staff to be friendly and attentive; they strive to provide a welcoming environment for all our guests.However, we are truly sorry to learn about your discomfort during your visit. The safety and well-being of our guests is our top priority, and we take any concerns regarding unfamiliar individuals on the property seriously. We would like to investigate this matter further to ensure that it does not happen again.Please accept our sincerest apologies for any distress this situation caused you, and for the fact that you felt compelled to leave early. We value your insights, and if there’s anything we can do to make amends or if you would like to discuss your experience in more detail, please do not hesitate to reach out.We hope to have the opportunity to welcome you back in the future under more positive circumstances.Warm regards,
