Ratings based on 978 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
If you're looking for a clean room and a nice bed on the cheap then this is your hotel! Don't expect quiet, (walls are thin and you ARE next to an airport). But staff was friendly and location is central for grabbing a Lyft! Order some GrubHub or Postmates, turn the TV and a/c on and you're good to go!
Comment from Hotel Management
30 Dec 2024 by General Manager., Hotel Management
Dear Emily,Thank you for sharing your feedback! We're glad to hear that you appreciated the clean room, comfortable bed, and friendly service. It’s great to know you found our central location convenient for getting around and enjoying local delivery options.We understand that being near an airport can sometimes bring extra noise, and we’ll continue exploring ways to enhance the guest experience in this regard.We hope to welcome you back again for another comfortable stay! If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know.Best regards,Daniel Garcia
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
29 Dec 2024 by Tabassum, Hotel Management
Hello Gary,Thank you so much for taking the time to leave a review! We're thrilled to hear that you found the bed comfortable during your stay. Your feedback is incredibly valuable to us, and we appreciate your rating of 4 out of 5.If there’s anything specific that would have improved your experience to earn that final star, please feel free to share. We’re always looking for ways to enhance our guests’ stays!We hope to welcome you back soon!Regards
by A verified traveler
Posted 27 Dec 2024
Old quirky motel
Comment from Hotel Management
29 Dec 2024 by Tabassum, Hotel Management
Hi Rakesh, Thank you for your feedback. We’re sorry to see that your experience didn’t meet your expectations. We value all guest input, and we’d love to know more about what went wrong during your stay. If you have any specific concerns or suggestions, please feel free to reach out. Your insights are important to us as we strive to improve.We hope to have the opportunity to serve you better in the future.Best,
by A verified traveler
Posted 26 Dec 2024
Staff are very friendly, like super friendly. They made be feel welcome and let me check in late.
Comment from Hotel Management
26 Dec 2024 by General Manager., Hotel Management
Dear Miguel,Thank you so much for your rating and for sharing your experience! We’re thrilled to hear that our staff made you feel welcome and provided you with a friendly and accommodating check-in experience.Our team takes great pride in ensuring every guest feels valued and cared for, and it’s wonderful to know we succeeded in making your stay enjoyable.We look forward to hosting you again in the future! If there’s anything we can do to make your next visit even better, please don’t hesitate to reach out.Warm regards,
by A verified traveler
Posted 24 Dec 2024
Comment from Hotel Management
25 Dec 2024 by Tabassum, Hotel Management
Dear Simon,Thank you for taking the time to leave us a 4 out of 5 rating! We’re delighted to know you had a positive experience during your stay.If there’s anything specific you’d like to share about what you enjoyed or areas where we can improve, we’d love to hear your thoughts. Your feedback helps us enhance the experience for all our guests.We look forward to welcoming you back on your next visit!Warm regards,
by A verified traveler
Posted 24 Dec 2024
The young lady that helped me check in made me feel like home.
Comment from Hotel Management
25 Dec 2024 by Tabassum, Hotel Management
Hello Maria, Thank you so much for your perfect rating on Expedia! We're thrilled to hear that you had a very nice stay with us. Our first and foremost mission is satisfying our guest and give out best customer service, so our stuffs trained accordingly. Your positive feedback is greatly appreciated and motivates our team to continue delivering excellent service. We look forward to welcoming you back for another wonderful stay in the future.Regards,
by A verified traveler
Posted 23 Dec 2024
Comment from Hotel Management
23 Dec 2024 by Tabassum, Hotel Management
Hello Paul, Thank you so much for your perfect rating on Expedia! We're thrilled to hear that you had a very nice stay with us. Our first and foremost mission is satisfying our guest and give out best customer service, so our stuffs trained accordingly. Your positive feedback is greatly appreciated and motivates our team to continue delivering excellent service. We look forward to welcoming you back for another wonderful stay in the future.Regards,
by A verified traveler from FAIRFIELD
Posted 23 Dec 2024
Dusty counters, dirty floors. Noticed some bugs.
Comment from Hotel Management
24 Dec 2024 by Tabassum, Hotel Management
Hello Jose, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. Cleanliness is one of our top priorities, and we are very sorry to hear that the counters and floors did not meet the high standards we strive to maintain. We also understand how concerning it must have been to notice bugs.Please rest assured that we are addressing these concerns immediately with our housekeeping and pest control teams to ensure this doesn’t happen again. We truly value your input as it helps us improve our services.We hope you will consider giving us another opportunity to provide you with the quality experience that we aim to offer all of our guests. If there's anything else you'd like to discuss, please don’t hesitate to reach out directly.Regards,
by A verified traveler
Posted 22 Dec 2024
Comment from Hotel Management
22 Dec 2024 by General Manager., Hotel Management
Dear Lucia,Thank you for taking the time to leave us a 4 out of 5 rating! We’re delighted to know you had a positive experience during your stay.If there’s anything specific you’d like to share about what you enjoyed or areas where we can improve, we’d love to hear your thoughts. Your feedback helps us enhance the experience for all our guests.We look forward to welcoming you back on your next visit!Warm regards,Daniel Garcia
by A verified traveler
Posted 19 Dec 2024
The elevator has been under maintenance for a while now, but everything besides that went well. The breakfast is good and convenient, and the hotel is near the airport which is practical for many. Room super clean and good amenities!
Comment from Hotel Management
20 Dec 2024 by Tabassum, Hotel Management
Dear Josue,Thank you for sharing your feedback with us. I’m sorry to see that your experience did not meet your expectations, and I would greatly appreciate the opportunity to learn more about your stay.If you’d like to provide additional details, please feel free to reach out to me directly. Your input is valuable and helps us improve the quality of service and accommodations we provide.We hope to have the chance to welcome you back and provide a much better experience in the future.Warm Regards,
