Ratings based on 976 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 16 Nov 2024
Amazing view
by A verified traveler
Posted 13 Nov 2024
by A verified traveler
Posted 10 Nov 2024
by A verified traveler
Posted 8 Nov 2024
by A verified traveler
Posted 7 Nov 2024
Beautiful lobby but had a bar that you could never get a drink at. Also we had a room at the end of the hall which was an unbelievably long walk. One elevator in the whole place!
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
6 Nov 2024 by shawnta', Hotel Management
Dear Mrs. White,Thank you for your feedback. We sincerely apologize that your experience with us did not meet your expectations. We are interested in hearing more about your stay. We truly value your comments as they help us improve. We hope you’ll consider staying with us again so we can provide you with a better experience.
by A verified traveler from Redondo Beach
Posted 6 Nov 2024
Comment from Hotel Management
6 Nov 2024 by shawnta', Hotel Management
Dear Mr. Hallgrimson,Thank you for your feedback. We sincerely apologize that your experience with us did not meet your expectations. We are interested in hearing more about your stay. We truly value your comments as they help us improve. We hope you’ll consider staying with us again so we can provide you with a better experience.
by A verified traveler
Posted 4 Nov 2024
It was not clear when I paid for and booked an ocean view room that it was at the lobby level, looking at the slip wall and the pool of water in front of the bay rather than the ocean. There was a lot of bird poo in the patio area that was a little gross., Also, a couple of hotel bikes didn't shift properly and the 2-hour limit wasn't helpful for actually using the bikes to get places and explore.
Comment from Hotel Management
6 Nov 2024 by Shawnta', Hotel Management
Dear Mrs. Farnell,Thank you for your feedback regarding your recent stay. We're continuously working to enhance our services and facilities and would love to hear any suggestions you may have. We hope to have the opportunity to welcome you back in the future!
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
6 Nov 2024 by Shawnta' , Hotel Management
Dear Mr. Norcross,Thank you for your feedback regarding your recent stay. We're continuously working to enhance our services and facilities and would love to hear any suggestions you may have. We hope to have the opportunity to welcome you back in the future!
