Ratings based on 608 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
European feel. Comfortable and spacious room.
by A verified traveler
Posted 10 Nov 2024
I have stayed at several PALIHOTELS and have liked the uniqueness and location..This place is cool on the outside but has some issues.. The room has old carpeting, it smelled, I had to open windows, the no stall shower like other locations.. Got there at 1am one night and hotel was locked up with NO INSTRUCTIONS on how to get in… finally someone answered the call box and buzzed us in.. $52 overnight valet was excessive and SLOW!!! sat am, (9:30am) no valet around, luckily I kept keys to car ..
Bon voyage…
by A verified traveler
Posted 6 Nov 2024
by A verified traveler from Powell
Posted 28 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Alan E, Hotel Manager , Hotel Management
Hello Amanda, Thank you for your feedback and for being a guest with us. We hope to see you again at Palihouse Santa Monica, your home away from home.
by A verified traveler from Oceanside
Posted 24 Sep 2024
Palihouse is a great way to experience Santa Monica. It’s just a couple blocks to Ocean Avenue and the Promenade and a doable walk to the Pier. The staff is friendly and helpful. The hotel and grounds exude 1920s charm. There is an elevator but if you are truly stair-challenged it may not be the best choice. For everyone else Palihouse Santa Monica offers an enjoyable and memorable experience.
Comment from Hotel Management
28 Oct 2024 by Alan E Hotel Manager , Hotel Management
Hello Gerald, We are thrilled to hear that you had an amazing experience during your stay. We are proud of the Palihouse Santa MOonica Team and we will certainly share this feedback. We hope that your travels come back to Santa Monica.
by A verified traveler
Posted 9 Sep 2024
Location
by A verified traveler
Posted 8 Sep 2024
The check-in experience was fine. The hotel was as expected for an older “boutique” hotel. The experience the morning of departure and for the following 72 hours (still ongoing) has been nothing short of horrible. I began itching while in bed at the Palihouse from 2 am until 6 am when I finally got up and showered - still no relief. The evening after my departure I was diagnosed with a chewing louse (lice) infestation. My doctor has been treating me with multiple insecticides but I’m still in significant discomfort and isolated to a room in my home to prevent spreading it to my family and contaminating my home. I called the Palihouse Hotel the day after my diagnosis on Saturday 09/07 and asked for a manager but was told “he is out but you can call back on Monday”. … this was after sharing the diagnosis. My response was, “How about I give you my number and the manager calls me? I was in room 112 and want to know what you can do to make this right?” - Still no call… I would think that a public health concern at the hotel you are managing would warrant a call, even on a weekend.
Comment from Hotel Management
10 Sep 2024 by Alan E. , Hotel Management
Hello Christopher, Thank you for taking the time to share your feedback with us. We are sorry to hear that your recent stay with us did not meet your expectations.At Palihouse Santa Monica, we strive to provide each of our guests with a comfortable and enjoyable experience, and we regret that we fell short in your case. We take all feedback seriously and appreciate you bringing this to our attention.It was a pleasure speaking to you and clarifying the issues shared and we hope you will give us another chance to provide you with the excellent service and experience we are known for.If you have any additional comments or concerns, please do not hesitate to contact us directly. We would love the opportunity to make things right and earn back your trust.Sincerely, Alan E.Hotel Manager
by A verified traveler
Nice but not luxury
Posted 21 Aug 2024 on HotelsLobby and grounds are beautiful but hotel is a little quirky. No liquor license if you want a drink at the hotel, and minimal staffing. Lots of character throughout - our room had a full kitchen, breakfast nook, walk-in closet and ante room for make-up/dressing.
by A verified traveler
Ok time
Posted 19 Aug 2024 on HotelsIt was a nice room. They need better service in regards to room service (1.5 hr wait for coffee) and coffee bar had very limited hours (need to leave to get water and food).
by A verified traveler
Posted 9 Aug 2024
Property was beautiful, room was a good size and very clean. Decor and overall vibe was nice. Staff was friendly and helpful. The location was great. Easy to walk to bars and restaurants or to the boardwalk/beach. It was a warm night without AC. The room had large windows to open to let in a breeze but this offered little to no privacy. Screens were in disrepair and the neighborhood was a bit noisy at night, but overall experience was good. Glad we tried it out but not sure it’s worth the price. We were charged for valet parking and the vehicle was too large for the garage so we ending up paying the parking fee for the valet to leave the vehicle parked on the street near the hotel. Had we known, we would have found a spot on our own and saved the $50.
