Ratings based on 350 Verified Reviews
3.9 Room cleanliness
3.7 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2020 on CheapTickets
by A verified traveler
Big Mistake
Posted 4 Sep 2019 on HotelsDon't choose this place if you have knee problems to many stairs. Furthermore, the place is a dump!!!
by A verified traveler
Posted 25 Aug 2019 on Orbitz
by A verified traveler
Poor customer focus. Lovely room.
Posted 4 Jul 2019 on HotelsThe room was very nice. Nearly ran out of tp- they could have had an extra roll available. The parking situation is abysmal; and they were repaving while we were there- causing a bad situation to be much worse. Very few handicapped parking spots- and the location is very hilly- no assigned parking for hotel guests (this is an apartment complex- so you are competing with long term residents for parking places). When we asked where we should park during repaving, we were told to park in an lot that was several steep staircases away. I found the staff in the guest office to be insensitive and condescending. None of these conditions were disclosed when booking, so, "SURPRISE"!!! Lovely room- near my son (whom we were visiting) but... the staff was pretty awful.
by A verified traveler from Pittsburg
Posted 24 Jun 2019
LOVED our trip! Great amenities and perfect location if visiting Universal Studios! Would for sure stay here again!
by A verified traveler
Posted 5 Apr 2019
by A verified traveler
Posted 13 Feb 2019
Property was great, parking was impossible, couldn't find spot, had car towed, security guards were to busy to help find a spot
by A verified traveler from Chicago
Posted 28 Jan 2019 on Travelocity
by A verified traveler
Posted 26 Jan 2019
Great location and nice renovations. Would stay here again for sure!
by A verified traveler
Posted 26 Jan 2019
