Ratings based on 16 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
3.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Just eh. Better hotel options for the price...
Posted 4 Mar 2020 on HotelsCheck in is difficult and not convenient. Read all details before booking! When you can get in, additional charges to park etc. apt is clean, very small for a “junior penthouse”. Checked out early and had a difficult time getting key back to over-see er. You can’t exit the flor without the key and leaving the key in the apt strands you on the floor...
Comment from Hotel Management
9 Mar 2020 by Angela QCS Customer Service, Hotel Management
We appreciate your response and are always seeking ways to improve our guests stay. We will do our best to improve any suggestions you have provided.
by A verified traveler from Memphis
Posted 10 Dec 2019 on Orbitz
Enjoyed our Privacy during our stay, The penthouse was clean & spacious and our view was nice
Comment from Hotel Management
11 Dec 2019 by QCS Properties, Hotel Management
Thank you very much for staying with us. We appreciate your feedback. We are very happy to hear you enjoyed your stay and we hope to host you again in the future.
by A verified traveler
Complete Disappointment in Management
Posted 21 Nov 2019 on HotelsI visited LA for the first time between October 22-Oct 26th. This was a personal vacation, I booked the "Luxury Jr. Penthouse. Upon arrival, I met the host and was given the incorrect room. I was placed downstairs in a room with no view. I immediately told the host that this was not the room I booked. She passed on my concerns to her manager.The host later called me and told me there was a plumbing issue, and they had to relocate me. she told me I should expect a call from her supervisor. Her supervisor never reached out, I had to call her. By this point I also noticed the room clearly had not been cleaned at all since the last guest. Dirty/hairy towels, grime on faucets, hair in the silverware drawer, stained linens. I expressed my concern and asked for an explanation as to why I was not informed about the room change. She told me there was an issue with the locks. The stories changed a few times. Regardless, I also had to delay my plans the following morning in order to wait for the room I initially booked. I moved the next day to the room I requested, however there was still a few problems. I did a walk though with the host but later found a few towels with hair. By this point I was so over it that I didn't mention it right away. Later, the supervisor mentioned she would speak with me "personally" about my experience. That never happened, I had to follow up her. It's now almost a month later, still waiting to be compensated for the multiple inconveniences.
Comment from Hotel Management
9 Dec 2019 by All the best, Jessie, Hotel Management
Hi Turiya, Thank you very much for your feedback and for taking the time to write this review. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. The day of your arrival, the lock on the unit you booked was damaged and the repairman was not able to get the part until the following morning. You were placed in another unit for one day due to safety concerns our company had regarding letting you stay in a unit that could not be locked. Safety is our top priority and the move was a necessity in order to ensure your protection and privacy. We should have done a better of explaining our concerns to you. You explained that you had some cleanliness concerns about the unit you spent one night in and we stated that an inspection would be made and you'd be moved as soon as the lock on your unit was fixed. Once the repairman was done fixing the door the morning after your arrival, you were moved. The host did a walk through with you to ensure that the unit was was cleaned to the highest standards. All linens were replaced with new ones, including sheets, towels, and washcloths. Your inspection of the unit including the back of the refrigerator and interior of the couch cushions did not render any complaints. You were asked if everything was ok and if you felt like anything needed to be remediated. We did not receive any additional complaints from you for the remainder of your stay. We are extremely sorry that we were not able to solve your issue more promptly. If you give us a chance to earn back your trust, I can assure you that this will not happen again. I would be happy to make your reservation personally and and see to it that you enjoy the experience that so many of our guests have grown so fond of.
by A verified traveler
Posted 12 Nov 2019
Great place, easy access. Patty was very nice and helpful.
Comment from Hotel Management
15 Nov 2019 by QCS Properties, Hotel Management
Hi Christel,
Thank you very much for staying with us. We appreciate your feedback and are happy to hear you enjoyed your stay. We look forward to hosting you again in the near future.
by A verified traveler
Posted 3 Nov 2019
Safe gated Community with fantastic amenities on site including coffee shop and grocery store.
Comment from Hotel Management
5 Nov 2019 by QCS Properties, Hotel Management
Thank you very much for staying with us. We appreciate your feedback. We're very happy to see you enjoyed your stay and we look forward to hosting you again in the near future.
by A verified traveler
Posted 14 Oct 2019
Comment from Hotel Management
16 Oct 2019 by QCS Properties, Hotel Management
Thank you for your wonderful feedback. We are very happy to see you enjoyed your stay and we hope to host you again in the future.
by A verified traveler
Unresponsive company-Never rent this apartment.
Posted 9 Oct 2019 on HotelsI do not recommend renting through this company (QCS Properties). We had a plumbing issue that resulted in 2 days without toilet facilities. I had to take time from my vacation to deal with this issue. Multiple contacts from me were required before action was taken. There was zero follow up to confirm the problem had been resolved. It came down to me canceling an evening of plans to let a plumber in at 10:00 pm. A one night credit was applied to my card after multiple conversations and follow ups. The four individuals I spoke and/or texted with showed very little concern for the situation. I travel extensively nationwide and have never experienced anything like this. An extensive amount of time was put into finding the perfect accommodations for our family trip. I am very disappointed in the lack of care this company has for it's clients. Very unprofessional.
Comment from Hotel Management
16 Oct 2019 by QCS Properties, Hotel Management
Hi Christy,
Thank you very much for your feedback and for taking the time to write this review. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. At some point during your stay, the toilet was clogged due to excessive tissue usage and maintenance was delayed due to a building wide inspection. Safety is a priority and such service is an unavoidable necessity that should have been better explained. Several requests were placed for the toilet to be inspected from the moment of your first call. Once we realized maintenance could not attend to your issue, we contracted an on-call plumber who's only available time was 10pm. He unclogged the toilet with the plunger from your unit in less than 5 minutes and gave management a call to state the problem had been solved. We are extremely sorry that we were not able to solve your issue more promptly. If you give us a chance to earn back your trust, I can assure you that this will not happen again. I would be happy to make your reservation personally and and see to it that you enjoy the experience that so many of our guests have grown so fond of.
All the best,
Jessie
by A verified traveler
Posted 30 Sep 2019
It was super cute and had everything we needed for a girls trip.
Comment from Hotel Management
2 Oct 2019 by QCS Properties, Hotel Management
Thank you for your wonderful feedback. We are happy to hear you enjoyed your stay. We look forward to hosting you again in the near future.
by A verified traveler
Posted 27 Aug 2019
The property was perfect I wouldn’t have changed anything. Great space. PRICE was perfect. Would highly recommend and would definitely return
Comment from Hotel Management
29 Aug 2019 by QCS Properties, Hotel Management
Thank you so much for your wonderful feedback. We are very happy to hear you enjoyed your stay. We hope to host you again in the near future.
by A verified traveler from Miami
Posted 19 Aug 2019
Patty was great!!! We really enjoy our time in LA.
Comment from Hotel Management
21 Aug 2019 by QCS Properties, Hotel Management
Thank you very much for your feedback. We are very happy to hear you enjoyed your visit. We hope to host you again in the future.
