Ratings based on 853 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Customer service is not good.
by A verified traveler
Posted 20 Nov 2024
The front desk guy with glasses, smelled like weed and he barely can open his eyes when he checked us in. Beautiful hotel overall with comfy bed and pillows, but too small for a corner view suite ( $255 on a Monday rate). They didnt have a small refrigerator, a safe or ice bucket . Toilet was tiny even for someone petite like me. They did not clean the toilet too well so its kinda smell.
Comment from Hotel Management
21 Nov 2024 by Captain, Hotel Management
Hello Phuong, Thanks so much for sharing your rating about your stay with us. We regret not meeting your expectations and apologize for any disturbances from one of our crew member. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. We are grateful for the feedback, and we genuinely regret not meeting your expectations with your room. We are sorry your time with us was not exceptional; that is not what we are about. We wish you the best with your travels and would love another opportunity to show you the stay you deserve the next time you are in Los Angeles.Peace + Love + MOXY,Steve Choe,Captain
by A verified traveler
Posted 19 Nov 2024
Beds were very comfortable. Area was convenient to the event we had attended at the Crypto. The valet service was great. They held our vehicle past check out by 4 hours so we had time to walk around town before we needed to check it out. Front desk staff was very nice and apologetic when our room key access shut off 39 minutes before check out. The room was call but fit our needs for an overnight stay. Bed was super comfortable. The only thing notable was the rainfall shower head was leaking and not sealed when turned on so it sprayed outward but nothing else major. Loved being able to connect my phone to the tv to play music on the speakers while getting ready. Would recommend for convenient location near the arena.
Comment from Hotel Management
20 Nov 2024 by Captain, Hotel Management
Hey Gabriel, We had such a good time hanging out with you, and we appreciate you pointing out our amazing services, fab location. We are grateful for the feedback, and we genuinely regret not meeting your expectations with your room. We are sorry your time with us was not exceptional; that is not what we are about.Thanks for the terrific marks for Moxy Downtown Los Angeles! We can't wait to see you again!Peace + Love + MOXY,Steve Choe,Captain
by A verified traveler
Posted 19 Nov 2024
The rooms were a bit small and my room faced the pool where there was a late night DJ. But that was only one night and it didn't stop me from sleeping. The staff were very courteous and ready to assist. I enjoyed the attached breakfast cafe, and the lobby bar. The location was great for me, right by the bus stop to get me to BMO stadium. Shops and the middle of downtown were just a 10-minute walk away. Overall had a very enjoyable stay.
Comment from Hotel Management
19 Nov 2024 by Captain, Hotel Management
Hi Griffin, What a true pleasure to read your kind remarks about our cozy rooms and epic views! Thanks for mentioning that our amazing location worked out perfectly for your plans and that our spirited crew took excellent care of you. However, we are sorry for the noise issues that disrupted your time with us. Please know in the future, we are available around the clock to help make you as comfortable as possible. Thank you for your candor and stellar rating. We are grateful for your recommendation and look forward to many more visits with you anytime you are in LA.Peace + Love + MOXY,Steve Choe,Captain
by A verified traveler
Posted 18 Nov 2024
Friendly staff
Comment from Hotel Management
19 Nov 2024 by Captain, Hotel Management
Hey Expeditas, We enjoyed reading your generous review of Moxy Downtown Los Angeles. We especially loved all the kind remarks about our incredible Crew. We love that you had a memorable experience with them - they truly are the heartbeat of our hotel. It was a pleasure hosting your visit, and we look forward to seeing you again soon!Peace + Love + MOXY,Steve Choe,Captain
by A verified traveler
Posted 18 Nov 2024
There is a lot of things to do around the area.
Comment from Hotel Management
19 Nov 2024 by Captain, Hotel Management
Hi Jean,We had such a good time hanging out with you, and we appreciate you pointing out what an excellent value we are with our fab location. It is wonderful to hear that our amazing dining outlets played a part in your experience as well. We would love to see you again!Peace + Love + MOXY,Steve Choe Captain
by A verified traveler
Posted 18 Nov 2024
Very clean, staff very nice
Comment from Hotel Management
19 Nov 2024 by Captain, Hotel Management
Hi Jasmine, Seeing how much you loved your stay is the best thing we could hope for! Your feedback means a lot to us. Thank you for choosing Moxy Downtown Los Angeles.Peace + Love + MOXY,Steve Choe,Captain
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Captain, Hotel Management
Hey Andrea, On behalf of our Moxy crew, we love your amazing rating! Sounds like you had a great visit, and this makes us so very happy. We here at Moxy Downtown Los Angeles can't wait for your return and wish you all the best!Peace + Love + MOXY,Steve Choe,Captain
by A verified traveler from Norfolk
Posted 18 Nov 2024
Loved being near the metro. Easy access to Memorial Stadium and Santa Monica. Very modern upscale options on site with lots of other choices near Cryto.com Arena
Comment from Hotel Management
19 Nov 2024 by Captain, Hotel Management
Hey Stephen, We had such a good time hanging out with you, and we appreciate you pointing out our amazing services, fab location. Thanks for the terrific marks for Moxy Downtown Los Angeles! We can't wait to see you again!Peace + Love + MOXY,Steve Choe,Captain
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Captain, Hotel Management
Hey Michelle, On behalf of our Moxy crew, we love your amazing rating! Sounds like you had a great visit, and this makes us so very happy. We here at Moxy Downtown Los Angeles can't wait for your return and wish you all the best!Peace + Love + MOXY,Steve Choe,Captain
