Ratings based on 958 Verified Reviews
2.8 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
by A verified traveler
Posted 2 Dec 2024
worst motel in town
Comment from Hotel Management
3 Dec 2024 by Brand Experience Team, Hotel Management
Hi Xiaoyu,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
by A verified traveler
Posted 25 Nov 2024
The staff provided amazing service and i know I gave a low rating but some things are out of staff control
Comment from Hotel Management
26 Nov 2024 by Brand Experience Team, Hotel Management
Hi Willie,We appreciate you taking the time to provide us with your feedback. We regret that your experience with us did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused.Maz K.#Team6
by A verified traveler
Posted 25 Nov 2024
Beds and mattress complete trash.
Mattress had a permanent valley in the center from so many butts before. No trash can in room. Towel racks broken off the wall with the broken bar dirt and debris all over the counter, Tv remote and tv stop working. Had to change rooms 3x but each room condition got worse. NEVER again…
Comment from Hotel Management
25 Nov 2024 by Brand Experience Team, Hotel Management
Hi Elijah,Your concerns are of utmost importance to us, and we are fully dedicated to addressing them in a timely manner. To gain a better understanding of the specific issues you encountered, we kindly request that you reach out to us.Maz K.#Team6
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Brand Experience Team, Hotel Management
Hi Brian,Thank you for positively rating your stay!Lilith#Team6
by A verified traveler
Posted 19 Nov 2024
Extremely dirty. First room had roaches.
Comment from Hotel Management
19 Nov 2024 by Brand Experience Team, Hotel Management
Hi Tanya,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6
by A verified traveler
Posted 16 Nov 2024
The room I was had a washcloth and hand towel, but not a bath towel. There was a large puddle of water in the bathroom, next to the tub and the toilet, which seemed to be slowing leaking from another room. I told the staff about it and the front desk gave me one towel to clean it up. Also, the TV remote didn’t work at all, so I wasn’t able to use the TV.
I know it isn’t a luxury hotel, but they failed on providing basics. I regret not paying more for a nicer place.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Nancy Y., Hotel Management
Thank you for positively rating your stay!!Nancy Y.#Team6
by A verified traveler
Posted 10 Nov 2024
Disgusting. The place was filled with roaches. Our room had no trash bins. Plumbing issues which reserved us from using bathroom or shower.
Comment from Hotel Management
12 Nov 2024 by Brand Experience Team, Hotel Management
Hi Christian,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Brand Experience Team, Hotel Management
Hi Bryan,We extend our sincerest apologies for any inconvenience caused.Maz K.#Team6
