Ratings based on 384 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jan 2024
The property is now a homeless shelter still listed on Expedia. We were sent an email by Expedia and the property for our stay and got there to be told it’s a homeless shelter.
by A verified traveler
Posted 9 May 2023
Comment from Hotel Management
10 May 2023 by VINCE, Hotel Management
THANK YOU FOR STAYING AT MONTEREY INN
by A verified traveler
Posted 6 Mar 2023
Arrived, nobody there. Called, waited, called again and waited and waited. Place looked abandoned. A neighbour suggested the place was a refuge for the homeless. Looking at how grimey the exterior was, and that nobody was answering the phone, nor at the door, we left. I’m sure I’m not the first to be scammed.
Comment from Hotel Management
9 Mar 2023 by VINNY, Hotel Management
sorry for the inconvenient but we had your keys in lock box which is hanging on the front door for the self check in
by A verified traveler
Posted 28 Feb 2023
Heat did not work- 50 degrees. Tv did not work. No place to eat- crappy pizza 3 blocks away. Worst hotel I've been in in 50 years!
Comment from Hotel Management
28 Feb 2023 by VINNY, Hotel Management
SORRY FOR THE INCOMVENIENT YOU COULD COME TO THE OFFICE FOR HELP THANKS FOR STAYING AT MONTEREY INN
by A verified traveler
Posted 27 Feb 2023 on Hotels
The lady that helped me check in was friendly and help out a lot. Made sure we understood rules and where things where.
Comment from Hotel Management
27 Feb 2023 by VINNY, Hotel Management
Thank you for staying with monterey inn
by A verified traveler
Posted 24 Feb 2023 on Hotels
Comment from Hotel Management
26 Feb 2023 by vinny, Hotel Management
THANKS FOR STAYING AT MONTEREY INN
by A verified traveler
Posted 21 Feb 2023
It's a cheap motel, but really clean and nice for the price. No bad smells or so. The outside seating area is nice and cosy. I was surprised by the breakfast - it had snacks, instant oatmeal, even fresh fruit and boiled eggs!
Comment from Hotel Management
3 Mar 2023 by VINCE, Hotel Management
Thanks for staying at Monterey inn
by A verified traveler
Posted 18 Feb 2023
DO NOT STAY HERE!!! This was the absolute WORST hotel my family has ever stayed in! The beds were like trying to sleep on a bag of rocks. The room was so dirty and trashy we were genuinely afraid we would get bed bugs.
The neighborhood was so seedy that we didn’t dare leave the hotel. Absolutely worst hotel!!!!
Comment from Hotel Management
18 Feb 2023 by VINNY, Hotel Management
SORRY FORTHE INCONENIENT THANKS FOR STAYING WITH US
by A verified traveler
Posted 27 Jan 2023
I stay at many hotels and have never experienced a hotel in such a terrible state.
I appreciated being contacted by the front desk staff to be alerted to the fact there is no-one at the from desk after 8pm and that my door key would be in a lock box on the front door.
Unfortunately, everything else was terrible:
*No chain lock on my door (only the simple in-handle lock)
*The heater was broken and only a light blanket on bed
* Room and hallways were unclean
* Parking my brand new car on the dark, warehouse-laden street was not safe as my car stuck out like a sore thumb
It was late (10pm) and I called several hotels before being able to find an alternative place to stay.
This hotel does not warrant a 6.3 rating.
My guess is Bots are rating it.
It was a very stressful experience for me, a single, professional, 65 year old woman, after a long days work.
Comment from Hotel Management
28 Jan 2023 by vinny, Hotel Management
Tnanks for let us knowand thank you for your stay at monterey inn hotel
by A verified traveler
Posted 2 Jan 2023
My boyfriend and I wanted to get away for the holiday and we booked last minute and we found this gem Ruby was amazing so helpful the place was cozy and charming and it had a stove to cook !! I'll definitely be back thanks Ruby & The Monterey staff!!
Comment from Hotel Management
7 Jan 2023 by VINCE, Hotel Management
Thanks for staying with us at Monterey inn hotel
