Ratings based on 19 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
5.0 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
room was clean
Comment from Hotel Management
1 Nov 2024 by Marriott Long Beach Downtown Team, Hotel Management
Dear Jaime, Thank you so much for your kind words about Marriott Long Beach Downtown! We're thrilled that you found our accommodations exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Best Regards,Marriott Long Beach Downtown Team
by A verified traveler
Posted 28 Oct 2024
Very good experience
by A verified traveler
Posted 22 Oct 2024
Everything was good except that at around 2 am water started leaking from the ceiling.
Comment from Hotel Management
23 Oct 2024 by Marriott Long Beach Downtown Team, Hotel Management
Dear Evelyn, Thank you for sharing your feedback. While we are glad you had a good stay overall, we are truly sorry to hear about your experience regarding the issues you had in your room. Please accept our apologies for any inconvenience this has caused. We are committed to upholding a high standard of quality and service and will be sure to look into this concern. For future visits, please know our front desk is always staffed around the clock to help make your stay as comfortable as possible. Thank you so much for bringing this to our attention. We hope to have the opportunity to make your next stay with us outstanding in every respect.Best Regards,Marriott Long Beach Downtown Team
by A verified traveler
Posted 19 Oct 2024
Helpful staff.
by A verified traveler
Posted 7 Oct 2024
Close to the beach.
Comment from Hotel Management
8 Oct 2024 by General Manager, Hotel Management
Dear Bonnie, Thank you for the great review. We loved knowing how pleased you were with our location and appreciated the easy access to the beach. It is one of the many reasons our guests choose to stay with us. We hope to host you again at Marriott Long Beach Downtown when your travels bring you back into the area. Thank you again for the wonderful compliments!Best regards,Kellen AasiGeneral Manager
by A verified traveler
Posted 5 Oct 2024
by A verified traveler
Posted 4 Oct 2024
The stay was ok, and it’s not the hotel’s fault we got a strong marijuana smell coming in our room the first night of the stay. The resort fee and credit of food and drinks was disappointing since we checked in late evening Friday night and checked out early Sunday morning, on top of an expensive overnight parking rate. The bar was very slow to get our food to go, and then ran out of the food we had ordered. I would look at a different property in a different part of town if we ever return to Long Beach.
Comment from Hotel Management
5 Oct 2024 by General Manager, Hotel Management
Dear Karissa, Thank you for taking the time to provide feedback on your recent stay. We regret the inconvenience you experienced in your suite and appreciate you bringing it to our attention. We also apologize for your disappointment with the parking fees and issues you encountered while dining with us. Your feedback is valuable to us, and we will work to improve these areas for future guests. We hope to have another opportunity to provide a better experience should you return to the area. Best regards,Kellen AasiGeneral Manager
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
1 Oct 2024 by General Manager, Hotel Management
Dear Edith, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Marriott Long Beach Downtown. We hope to have the pleasure of doing so again on your next visit to the area.Best regards, Kellen AasiGeneral Manager
by A verified traveler
Posted 21 Sep 2024
Nice refurbished room, pretty clean and comfy. The shower sometimes had a little bit of a sewage smell to it but it was barely noticeable.
What I didn't like is that, I think it is overpriced for the area. On top of the regular rate, they charge 40 for parking and 30 "destination fee". Those 30 they say you can use for food on the premises but still, what if I don't want to eat there at all. Or if I do, then I have to use 30 dollars on overpriced products from the store? The staff didn't care to tell me this when I checked in so that's why I give it just 2 out of 5 star on the staff area. I just realized I "lost" $120 when I checked out and got the receipt.
Comment from Hotel Management
22 Sep 2024 by General Manager, Hotel Management
Dear Francisco, Thank you for your kind words about our refurbished rooms and comfort at Marriott Long Beach Downtown. However, we're sorry to hear that some aspects of your stay didn't meet your expectations, especially regarding the fees and communication at check-in. Ensuring that our guests have complete transparency regarding our fees is of utmost importance to us, and these are displayed on our website, allowing guests to have this information prior to making a reservation; therefore, we regret any misunderstanding. Your experience is important to us, and we'll address these issues to improve communication and overall satisfaction. We hope you'll consider staying with us again in the future.Best regards, Kellen AasiGeneral Manager
by A verified traveler
Posted 21 Sep 2024
